Verde Casino - general discussion (page 7)

Do you know the reason for not approving your documents, though? Were they in the right format and good quality?

We give casinos 14 full days to proceed the withdrawal before our complaint team is able to intervene because we believe that there are many aspects that can occur during this process. Many times happened that we wanted to start the investigation earlier and the player got paid without us intervening. That is why we have now the time period implemented.

They won't say that. I get the same auto reply every time. It doesn't matter what documents or pictures I send them, they won't approve it and I can't get my money paid out.

tried to warn you guys, this brand is a scam. and also, sites like casino guru, etc...they get paid from those same brands. this is just sand in your eyes. they know very well what casinos are doing, but they will never actually intervene or blacklist a casino they profit from. u search this casino on google, and ull get the real picture. this casino is using many immoral practices and should get blacklisted ASAP...but theyre still here, promoted by the very site that is trying to convince you its here to protect you. while they give this casino a massive 9.2/10 (convincing you to spend money there), the user rating is BAD. how is that?

This is absolutely true, and many players here don't realize it. If you write a bad review for a casino that Casino Guru is being paid to promote, they'll often reject it. They act like they care about players, but they really care about their share of the deposits, just like any other affiliate.

Has anyone had their money paid out from verdecasino63.com Or do they keep their winnings???

In this case, I urge you to submit a complaint once the casio fails to verify you or pay out in the given time frame. You may, of course, submit the complaint immediately; just be ready to wait for the progress. I'm sorry to say there are rules we can't ignore.

It's always a pity to see any player struggling with the verification; we would surely ask you to provide the example of documents or pictures rejected by the casino, but these always contain personal or banking details and are not to be shared publicly.

Well, I hope the casino will resolve the matter soon and once and for all.

Hello,

I imagine it's a common approach to blame a site like ours for being responsible for what some casinos are doing. Yet, it's not as you think.

Sure, we inform rather than promote; we do not put casinos on a blacklist. Therefore, it is not in line with our core values to conceal any casino from the associated feedback we have received thus far.

Additionally: Assume that, as you suggest, this casino would pay us. Would we leave this post up for public viewing, in your opinion? I highly doubt that. Do you also believe that we would use your funds to settle player complaints without charging payers anything? For example, these are the regular expenses we incur.

I therefore acknowledge that you feel deceived, but I am providing you with a free and unconditional complaint. Try that if you need assistance. Just please do not hold us responsible for something we did not cause.

You should know, I think, that the Safety Index is only one aspect of the casino's overall compalex picture. The nextimportant aspects are:

ures reviews

complaints

forum feedback

Because each of these three categories covers a void left by something the Safety Index may not always include. It could be misleading to base decisions only on the Safety Index value. More accurately, it is a calculated index than a promotion. Meaning: your chances of receiving payment from the casino. To be honest, you should also check with the other sectios to find out how quickly the casino operates and what kinds of problems are typically encountered there. Nothing about gambling can be summed up in a single number. Feel free to get more familiar with how we review casinos - right here 👈👈

We are here to help and provide clarification; if you keep it relevant, we will be pleased to do so.

Thank you very much for your pint of view. As soon as the casino, or any other stop paying players winnings, I can assure you the Safety Index will drop down, if these players are kind enough to submit complaints.

I think you know that, still let me say this again: The SafetyIndex does not include unmeasurable features like support effectiveness, withdrawal speed process, or verification complexity. For this kind of information, we keep the user reviews as informative as possible and the forum as open as we can.

Please don't take that as an opposition; it's merely an explanation of why the current rating is what it is.

This casino, as far as we know, pays out - the rest needs to be found outside the Safety Index.

Hi there.

Interesting opinion, yet just an opinion very far from how we approach players, their feedback, or casinos.

I truly understand you may feel like this, but would you also share what explanation you get upon rejecting your review? From my perspective, this is what matters.

When we decide to reject each review, the player receives an email explaining why this decision occurred and what can be done to submit an approvable review. It has nothing to do with hiding your experience as you deem it here. As I already explained in this thread, the Safety Index is just an essential part of other aspects, one of which stands the user feedback. We treasure this feedback, but it makes us even more devoted to approving only meaningful and informative user reviews. It is not our intention not to allow negative feedback; we aim to publish fully explained and worthy feedback.

It is honestly not possible for me to view the internal system where your user review was rejected and the reason for it. On Monday, I will return to this topic. I think we can have an honest conversation about it on this forum without making such simple assumptions. If something went wrong, it could undoubtedly be fixed as well.

I'll check the details on Monday.

Have a great weekend!

every player using your links for sign-up is generating between 30% and 60% of revenue on what they spend on that casino. so if they spend 100 you get between 30 and 60. so please, explain to me again, how you are not paid for your services? its true you do help to solve many disputes with casinos, but what i don't understand is, why wont you stop promoting the faulty ones? because ur already generating probably close to millions annually from your affiliate income, so why for the love of god would you promote these low life casinos like verde? well i do know why, and i think its one of the most immoral forms of business out there. we all understand its quite hard to win big in casinos, and we all for sure know the pain and struggle of finally winning big and then not getting paid. so if your really here to protect the players, why not change the mark for this casino, if there are so many complaints about them? put a tag, a warning next to it.....Currently Unreliable. or Under Investigation instead of giving them 9.2/10. you know...something to protect the unknowing player...like u pretend to be doing.

Well, I understand you think you see behind the curtain, but actually you are not precise. I have no idea where your calculations come from, these do not fit.

As far as I know, each agreement between the affiliate partners is quite different; thus, such a general calculation is pretty missleading. Believe me when I say I understand you probably think each affiliate site is of the very same "poor" quality because the income comes from the casinos.

Like in many things if life, all has an opposite site. Consider this:

Players are the ones who feed us. Not the casinos. If we disappoint the players trust by showing wrong data or supporting unfair casinos, it will return to us like a boomerang. On the other hand, it doesn't mean we'll always blindly decide in favour of the player whenever they submit a complaint against a casino.

The source of our income is very simple. We created the biggest list of casino reviews in the world and we regularly update this list to make sure that the ratings are still valid.

We recommend different top casinos to players based on where they come from, because for example a casino that is great for German players doesn't need to be too good for players in Argentina etc. So we try to create a unique top casinos list for every country. When players go to play to these casinos and eventually lose, we get a commission from it.

We never tell the players to play in a casino, because you become rich, we actually say that you eventually lose, but we also know there are people who simply love casino games. We believe that it's better for those players to play in decent casinos who will pay the winnings in case the player is simply lucky instead of making stupid excuses and voiding the winnings. That's why CasinoGuru was created - to provide honest online casino reviews.

The income we have also enables us to do a lot of activities that we don't get paid for - for example we have the Complaints resolution centre where we help players to get their winnings from casinos. We don't take any commission for it so when the player gets paid, they get 100% of the amount. We also have an academy for people who'd like to start their carrier in online casinos and even for online casinos workers who'd like to improve in their job.

We also invest into Global Self Exclusion initiative. The goal is to create a tool that would allow players to self-exclude in all casinos in the world (we could use our large casino database for it).

As previously stated, I am aware that occasionally players mistake us for just another affiliate website that offers paid promotions that are concealed under the Safety Index with an eye toward generating a consistent income. These players are typically just unfamiliar with our approach, unaware of our extensive library of free material, and guides aimed at minimizing the negative effects of gambling, and frequently unhappy with certain casinos. As a result, people frequently view us in the same light as casinos.

I wonder how many other sites devote significant amounts of money to similar projects:

Complaints accepted at no cost for everyone

Casino Guru News - free for everybody, keeping up with local laws, for instance

Casino Guru Academy - free, for those who wish to try gambling related carriers.

Casino Guru ZOOMin - free, full of interesting gambling related content

Complex Responsible Gambling Section - free, for players in need, containing direct contacts to support centers

Global Self Exclusion Initiative and the development of the Self Exclusion Standards to establish a reasonable way of how to define secure and provide a more suitable way to self exclude in any online casino.

YouTube channel, social media channels, without a single gambling advertisement—none to be found.

To be completely honest, the casinos have grown very irate with us because we are so committed to keeping players away from them.

Let us go back to the Verde Casino. I think I have already covered the mechanism in this thread. Once more, let me clarify: neither the user reviews nor the unverified information posted on the forum are used by us to "judge" the quality of the casino. that is only intended for players. The related complaint must be closed as unresolved before the Index in the proportion of the issue's severity can be lowered. That is to say, evidence must be presented that the casino is unwilling to act justly in each unique situation.

Not a single unresolved issue to date:

Let us wait until the five open cases that we currently have reach their conclusion.

Hi there again.

To be honest, I am a little lost now. You have never had a review rejected. Could you explain to me how you determine which user reviews we reject so frequently?

As of right now, the team is still reviewing the one user review you have submitted. Please check your inbox. There ought to be an email outlining this for you.

In addition, could you tell me how many Casino Guru guides you have already read? Please share your thoughts on the philosophy contained in the Fair Gambling Codexes.

Fair Gambling Codex for Casinos 👈

Fair Gambling Codex for Players 👈

I do not mean to sound harsh, but it seems like you are only dissatisfied because we are an affiliate website. Is that reason alone enough for you to be so certain about what is truly incorrect?

Please read my reply to the other player who expressed a similar viewpoint.

Thank you.

In addition, I read your review, gave it my approval, and strongly advise you to file a complaint with the casino. There are no conditions and it is free, so you do not need to worry. However, I think reading the instructions first would be beneficial:

https://casinoguru-en.com/complaint-resolution-instructions 👈

Even though some casinos reserve 30 days to investigate gameplay related to a considerable winnigs, I understand the lack of communication is irritating and definitely not in place. Feel free to complaint right here:

https://casino.guru/complaints/create 👈

The procedure should be fairly simple, but do not hesitate to ask for help if you need it or have any questions. We'll do our best to help you out with that.

Instead, you reject reviews. Especially when they are made towards casinos affiliated with you.

My review was useful to warn players who want to play in that garbage casino called Smokace that they will be blocked when they win with all sorts of pretexts and above all they do not allow you to take a break from playing when you have an active balance. Which is absolutely serious and you pretend nothing is happening.

You rejected my review because it was about a complaint of mine but the facts I described are real and qualify the casino as it really is.

For this reason as long as you reject negative complaints many lousy casinos still have a good reputation level while other sites blacklist them.

Well, you have been with us very long to know this is far from our approach.

Allow me to remind a few fact about your user reviews solely for this single account of yours:

user reviews submitted: 24

very bad user reviews submitted: 23

very bad user reviews approved: 20

This is just one of your accounts though

I think it's obvious you are eager to use user reviews as a frequent complainer, yet just four of your reviews were rejected. Obviously, this summary refutes your idea of us rejecting user reviews "towards casinos affiliated with you"

Additionally, let's add the reject reason for user reviews associated with rejected complaints:

"Hello, and thank you for your review. Since it describes an issue related to your Casino Guru complaint, which was just closed, I'm also rejecting this user review. Thank you for your understanding."

You are also very mistaken when you say, "For this reason as long as you reject negative complaints many lousy casinos still have a good reputation level while other sites blacklist them."

I think there are no positive complaints; more importantly, each complaint must fit within certain guidelines. These are available for you to browse at any time:

All new complaints get processed by a complaint specialist from our first response team, which is dedicated to assessing new complaints. This specialist quickly assesses the situation and decides whether the complaint meets our criteria for being published. Generally, we publish all complaints received by players, unless it's clear that the complaint:

… is sports betting-related.

… contains offensive language.

… discusses issues related to land-based casinos, social casinos, and applications.

… is written in a third-person point of view. We don't publish complaints written in someone else's name, as each player must communicate for themselves.

… deals with a cybercrime. In this case, we refer the player to relevant authorities since we don't have resources to investigate these types of issues further.

… is older than one year. Unfortunately, casinos do not tend to store data for periods longer than that.

… is an affiliate-related issue, like when players form an affiliate partnership with a casino, which then fails to keep their side of the bargain.

… deals with issues related to payment providers or game providers.

… is submitted multiple times, like when the same player submits the same type of complaint related to the same casino and the same problem as in the past. In this case, the old complaint is reopened, and the new one is not published.

… is related to Casino Guru. In this case, we make sure to resolve the issue as soon as possible, but the complaint does not go further.

… is submitted by a banned player. A banned player in this context is a person that has actively requested to be banned on our site, or a person that was banned by Casino Guru due to offensive language and other violations of our community rules.

… is not explained sufficiently. In order to be able to approve a complaint, we must know what the player needs help with. You'd be surprised to know how many 2-word "Help me" complaints we get on a regular basis.

If the complaint meets one or more of these criteria, we do not go further with it. However, once the complaint does get approved, our dedicated first response team specialist takes a look at the casino and its T&Cs, as well as everything claimed and provided by the player.

source: How we resolve complaints 👈

Frankly, I could not find a rejected complaint submitted against Verde Casino under this profile, which means I can't provide concrete response. If you have a particular complaint in mind, we may continue this discussion properly.

As far as I recall many of our common post exchanges, the reasonable way is to focus on a specific complaint, review, or any other concrete point.

Have a great weekend, I'm off.

"Hello, and thank you for your review. Since it describes an issue related to your complaint about Casino Guru, which has just been closed, I am rejecting this user review as well. Thank you for your understanding."

What the hell kind of reason would that be?

Why then do you accept positive reviews related to already closed complaints.

Of course I always talk about affiliated casinos with your brand placed on the site with the definition "Fair casino"

Hi there.

The reason you deem so hard to understand is to keep the user rating unbiased; allow me to explain that a bit closer.

Imagine the user submits the user reviews first, saying the casino is fraud because it does not pay out money. The support is terrible and slow, and so on. Such review si fit to be approved so we approve it. A few days later, the same player submits a compliant against the very same casino he reviewed in his user review. A few weeks later, the complaint gets rejected because:

player has opened more than one account

player was afraid to face the verification so he pretended he had lost all his documents

Under such circumstances, the aforementioned user review, which says this particular casino is a scam because it does not pay + the information about bad or slow support, is obviously not based on the real state of things.

We believe keeping such a review approved would not benefit others, not to mention it would be fair towards the casino.

As I said, if you have a particular review or complaint in mind, go ahead - let's talk details.

Additionally, we are not in affiliate cooperation with every listed casino, and when we approve player reviews, we really don't have time to consider such a detail. We only care to provide as informative and trustworthy reviews as possible.

I suggest you simply stop assuming and present concrete examples instead. We have nothing to hide, as I hope you know already.

Verdecasino88.com

I was blocked after 5-7 days of providing various documents and verification was not done, there are 800 euros left in the account, what should I do?

Hi, did the casino tell you the reason why they blocked your account ? That would be the best thing to know to start with. You were going through verification, so maybe the casino had some kind of system trigger on your documents. 

Did you write to them and get a reply or did they ignore you ? 

I did verification, they asked for a bunch of documents, I sent them all, and in the end they said somewhere I once went through a VPN, that's why we are blocking you and that's it, they don't answer anything else, but 800 euros remained on the deposit