Verde Casino - general discussion (page 8)

And did you use a VPN ? It's common that it can't be used in casinos so that's why I'm asking. 

The thing is that I didn't use it, I work in Europe, they said that I played from Germany, all this could have happened but they didn't say when so that I could at least check where I was at that time

Well but according to what I've seen Germany shouldn't be a restricted country. 

I would probably recommend in this case to open a complaint and our team would look into the situation and assess everything necessary. 

Do you think you'll go for it ? 

If so use this link. ⬅️

I don't promise it will help but you can at least try. I would definitely recommend checking with the casino if you can use a VPN in such cases because as I mentioned, it is often prohibited. 

That's the thing, VPN, they said it most likely only because I played from different countries, but that doesn't mean that I use VPN, my job is such that I can change up to 6 countries in a year, and they used it as a violation since VPN is not allowed, well, it didn't exist, and they didn't even give me information about what date they were talking about, I buy things on a card in each country and there, in addition to the name of the stores, there is naturally an address, so it's pretty easy to prove, let them tell me the dates and I'll show a printout from a bank account💳where I was on those dates and it will be clear from the purchases, they asked for a ticket, but we have a team, we travel by car between countries and naturally what kind of ticket can I show them, and I'll file a complaint through you

I understand that, but if you played from a restricted country, it can be a problem when you say you visit several of them in a year. Also, most casinos don't disclose such things to protect themselves, so I understand. But I don't recommend using a VPN until you've verified that it's possible to have it turned on. It's always just going to cause unnecessary problems for the players. 

So we'll see what our team finds out. 

Let us know if you have anything new.

Hello,

I won at Verde Casino with a stake of 20€ - 3000€.

Now I'm a little "afraid" to pay the money into my bank account (Volksbank) because I've heard that you could get into legal trouble and face high fines, etc.

Now to my question: Does anyone know of such problems, or what is your experience with Verde Casino?

Until I am sure, I will not pay out the money.

Thank you and kind regards

Hi there! First, I'd like to congratulate you - nice win 🙂.

As far as I understand, you seem to be worried that you are about to withdraw from the casino without the GGL license. According to this forum, I'd say, German players play and withdraw from such casinos daily. I do not recall anyone from your country sharing fine-related complications.

Perhaps you would like to ask a fellow player directly instead. There is a specific thread in which many players are discussing legal matters related to casinos. Germans were one of the most active, if the memory serves me correctly.

Use this green link to access the thread 👈 and then use the reply button to ask someone in particular. I hope this idea helps you somehow.

I believe I have only come across one legal case, which was probably mentioned in some German online news article, wherein a player was charged for breaching the law and fined for using an online casino without a valid local license. I would not say it happens often.

Good day. Can anyone suggest a casino with the same management as Verde Casino?

Hi, I haven't found any that have the same management in our system. Sister Casino doesn't have one from what I've seen so I'm not sure if one exists. 

However, why would you want to find one, are you comfortable playing in this one and would you want to look for a similar one ? 🙂

I would like to find a similar casino!

Hello, unfortunately, Verde Casino does everything to not pay, saying that the documents are not valid. The same documents that I sent to other sites that accepted even a copy of the employment contract with a multinational company at a global level, they say that it is not valid as proof of residence, so I sent a copy of the Vodafone landline contract, listen, listen, this too is not valid for residence. So only excuses for not paying. To top up, who knows why they didn't ask for any type of document

Did they say why they are not valid though?

It could easily be just because the document is not in the right format or of a good quality.

Please try to check that out with the support and let us know.

In case you won't be able to get verified, our complaint team will surely try to help and get it solved.

Yes I have already sent all the documents clearly visible and in real size just to avoid any problems.

But I am always told the same thing that they are not valid and are not good, I sent the document issued by the municipality for residency, a telephone bill, the work contract but nothing, I am always told the same thing then the next day I am told that the problem is another document, well 😅 I send all the documents again and the next day always the same thing

Usually most of the casinos ask players to send the documents in a PDF format. So this could be the case, I meant.

What format did you send them in?

The one for the residence and the current account in pdf..

normal format documents but the problem is that they tell me that they are not really valid as documents.

On other sites immediately taken and verified here no there is always a problem even with the sheet left by the municipality it tells me that it is not valid but how can it not be valid I do not understand I sent I do not know how many times the ATM is front and back but nothing is not valid for them then you try to write to them and they say not sent then after sent but not valid.

I'm sorry but these are the documents, I don't know what else to send honestly and we've been going on like this for a month now

Then I would really like you to file a complaint here with our team, and we will investigate the matter.

Just use this link to do so, please.

I am sure that together we'll find a solution to the issue.

I just tried but it doesn't open the link

Does it give you some kind of error, or the link just doesn't open at all?

Feel free to use VPN if needed. Try that, please, and let us know if you were successful.

I open the link but nothing opens and it's as if it wasn't there.

I tried to copy and move on google to test but nothing

Try to clear the cache and cookies. Then open the link. I will post it again here, just in case.

If you are unable to submit it, please write an email to our complaint team at complaints@casino.guru.

Let us know how it goes, please.