Verde Casino - general discussion (page 9)

Tried but nothing I just sent him the email as you requested

Just give it some more time, please, and our complaint team will soon get into it.

okay thank you very much

Good morning everyone, the other day on Verde Casino I won about 5860, I made a withdrawal request of €5650, 2 days have passed and nothing

Today this morning to be precise I entered and I saw that the sum was no longer there and in the game transactions there were bets of €400/500 each. I contacted the assistance saying that I did not make those bets and the assistant told me that there was no confirmation of hacking.

I don't know if someone knew my password and got into my account but it's really absurd

Tell me what I could do to get my money back

This really sounds strange to me, especially if you don't know anything for sure.🤔

If I may, I would suggest you file a complaint here with our team and hopefully they will be able to get to the bottom of it.

What do you say, are you up to it?

Here is the link where you can do so. Please let us know how it goes.

I have deposited several thousand euros with verde, always via instant transfer. So far I have never requested a withdrawal despite high winnings. Now I have requested a withdrawal of €2000 for the first time, it has been processed and approved for withdrawal, but nothing has happened, I am always told that I should be patient

Hey, if your withdrawal was approved, it looks like it's on the right track. How long have you been waiting for the money to come in? Did you use the same method to withdraw? 

I think the most sensible thing to do now is to be really patient and wait a bit and see what happens next. 

We give casinos 14 days to sort out everything they need and send the player the money, but hopefully you won't have to wait that long and it will come sooner. 

If you have an update, don't hesitate to share. 

Now the payment has been cancelled for technical reasons, unbelievable. I have made a new request. A really bad service🤮

Oh, that hurts!

Let's just hope they will be capable of quick resolution and the issue is within the casino's direct management. It became very popular to hire a third-party payment company to manage the financial transactions. The main cons of such cooperation arise when payments are not working.

Normally, when something like this occurs, it makes sense to try different payment options. Yet the casino should first feel confident enough to suggest a truly working option.

We will be here - waiting for more positive update 🤞🤞

Now I'm waiting 14 days after requesting the first payout, which was canceled after 5 days for technical reasons. When I make my requests, I'm always asked to be patient. I'm really angry about it now, I'll probably get another email soon saying the payout has been canceled. I can't understand what's happening.

In this case, I would probably file a complaint with us on our website. We give casinos exactly two weeks to pay out a player and I see that nothing has moved forward in your case. Did you use some other payment method when you made the withdrawal for the second time? I guess I wouldn't be satisfied with just being patient anymore. 

What do you say, are you going to complain?

Hello, now it worked, the payment was posted to my account this morning. After 14 days at least.

lg😎

I look forward with you. It was only necessary to hold out even though 2 weeks are not a little and I would have been nervous. 

Do you think you'll give this casino another chance knowing the process they have for withdrawing money? 🙂

I am having problems too, I won almost 12,000 euros, I have been withdrawing them for 1 week, some have been successful. Now that they have to pay the withdrawals of 10,450 euros, first some confirmed, deducted from the account and are in progress, then they are canceled. I do not receive emails, I write and they tell me that I canceled them.. very incorrect as a behavior. Now I am afraid of never seeing my winnings again.

I have already opened a complaint here, please help me resolve this.

Hi, did you solve it?

Yes, I can see that you have submitted your complaint and that the casino representative is active in the thread. It is a good sign that the casino is willing to solve the issue, you know.

So hopefully soon you will be able to get your withdrawal without any further problems.

How are things at the moment? Any updates?

Two out of three samples have been taken into account and the third has not yet been taken into account.

I hope they don't get cancelled in the next few days, but get credited to my account correctly

It looks very promising, so I hope that also the last payment will be credited soon.

Let us know whenever you receive it, please.

the first two payments were credited to my account this morning. now waiting for the last pending withdrawal to be processed. let's wait