Verde Casino - general discussion

If you want to discuss anything related to Verde Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've been waiting for my withdrawals to be processed for 4 days.

I was told in the online chat that it can take up to 30 days for withdrawals to be processed.

it is a simple bank transfer.

I don't understand why I have to wait so long.

do they pay at all?

Hello there,

I'd say that the operator should at least give you some reasonable explanation for such information, originally I thought it was probably just the most recent time you were given. But then I checked the complaint, well, the casino is not among the best ones based on the review, if I may add a little advice if you have to play in a casino that is not DE-licensed, try to pick one with a better score and fair rules. 🙏

Don't worry just yet, the complaint team will do its best to help you out.

Yes, unfortunately I didn't look at it and play and this time I was lucky and won.

I hope I can get my money.

the payout would take months if they needed 30 days to process each time

I can see in the complaint that you were asked to pick up a different payment option, sadly it is not a viable option for you.

Furthermore, we mentioned the limits in the review, I know that it is not much of use to you, but hopefully, other players will take notice that:

"Withdrawal limit depends on lifetime deposit"

I wish you good luck with the payouts! 🤞

Have played a few times and won 40 euros 3 weeks ago, no problem getting the money out via the mastercard method. Played a little more and won a larger amount of 200 euros, but then it didn't go as well, after 1 week of waiting I was told that I should cancel the withdrawal and make a new withdrawal fixed by bank transfer, sent in a picture of the account with everything needed. Have now done everything necessary and now it should take 5 working days. Don't understand why it worked without problems with a smaller amount, and huge problems with a larger amount. And every time you chat it's like a standard form, always the same answer, no matter the questions, wish I had read the reviews before I started playing

I don't understand why this casino has a bad reputation on gur casino but has a very good one on askgamblers. askgamblers reviews and player reviews.

this is one casino in a row with such extreme different opinions. for example winlegends casino.

You only have to pay attention to the terms of the bonuses. and payout time. . Opinions of players who pour regrets after losing are pointless. because the casino works like that, they usually lose. sometimes it just wins.

For one person to win, several must lose first.

Hello,

The way I see it your initial withdrawal was made without account verification, am I correct? Maybe this is the difference. Quick and smooth withdrawals are essential for players, but also the most frequent struggling point. Sometimes the casino has to do things differently to fulfill withdrawal. The support should explain better, I'd say.

Hello kszysio!

We've found out that our user reviews rating is generally worst than then user reviews rating provided by AskGamblers community. Seem like our members are less forgiving 😀.

Well, I agree with your point - I personally reject several reviews daily because the players complain about losing only. 🙁

i looking casino with oryginal slots, fast cashout.

Simple terms.

I have been scammed many times for several thousand euros. not paid. so I'm checking it right now. but such a discrepancy between you and askgamblers. I don't understand. Can someone tell me if the casino is payable?

With all respect to AskGamblers, this site proves it applies unfair terms and conditions.

("We go over the terms and condition of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower reputation rating for the casino.") I would try to find a casino with a higher score. I'm not saying you will be scammed there, but the chances you'll encounter an issue can be higher. The Casino Guru rating reflects the fairness and safety of each casino.

Based of all of the few complaints available, it's hard to guess how the casino treats players:

I am very grateful for your work. I thought it was a sister casino with vulkan Vegas. because vulkan Las Vegas recommended Verde casino via emIl.

by the way, should i have someone to take it. refer to my post at Oxi casino. will reputation be reduced by their cheating??

Radka, my account was verified.

After I change to banktransfer it took 1 working day to get the money, so now the money has arrived.

I dont know if I want to play thete anymore, and if I play thete again I hope my money arrives Quick than before

We are all pleased you appreciate our efforts 🙌.

Sadly, I'm a bit lost now. This thread is about Verde Casino. I already explained what I could. If you have other concerns, I will grateful if you could post them all in proper threads. In order to keep the conversations organized.

I replied to you right here, so please keep the Oshi-related conversation there. Thank you 🙂

Hello Lizza611,

Thank you for letting me know! I'd say this is a pretty good result and many players would appreciate that.

If you ever come across anything worth sharing again, we'll be here 😉

Hello, I just wanted to write that verde casino are thieves. 

I was playing normally as usual without breaking any of the points of the rules, suddenly I get blocked and they reset my balance because of the 16th point of the rules. I accepted the ban, they unblocked my account, in some time I deposited again, I played as usual being careful not to get blocked again, I succeeded, the withdrawal came. After some week I tried again, unfortunately I lost everything, I paid again and managed to win and even come out on top, I order a withdrawal and suddenly I'm banned again because of the 16th point, no explanations, no evidence, no nothing, I play invariably the same way, once they ban me, then pay out, then again reset the account, is it possible here somehow to arrange a refund or at least deposit ? I do not recommend the casino, I want to recover my deposit and cancel my account with this service. 

In addition, I was robbed and banned from the point in the rules that says about deferring bonuses and free spins, this is impossible because I only played 2 games and did not buy any free spins for fear of being banned...interesting then is a ban for deferring something I didn't even have 

I think it would be best to share or explain point 16. Without it, I have no clue what has happened.

If you feel you could use some help, I would suggest submitting a complaint. This article explains the basics.

Use this link to submit one.

16.It is strictly forbidden to abuse any game rounds by deferring them, including free spins or bonus games while playing with bonus money. Any deferred games, bonuses and/or free games will lead to cancellation of winnings and confiscation of the player's balance.

strange in a situation where I did not even buy any bonus so how can I defer it ? 

I played only 2 games and lost the entire balance, then I paid extra and luckily managed to win on a multiplier in god of olympus, I have no idea how the ban for the rules.

Can't say I understand it better - I don't. Just a thought, does this article also includes forbidden strategies? I mean anything that is forbidden without an active bonus.

Sometimes casinos only explain some irregular betting patterns were acknowledged during the gameplay, and that's literary all...🤷‍♀️

Hello, verde blocked my and my brother's account claiming that both accounts have the same data. It happened during the game, at the moment I had 1350 PLN on my account. I sent all the documents necessary to verify the account, but they have not yet been accepted. On the other hand, my brother's account was not verified because there was no such need (he never made a withdrawal). After numerous contacts on livechat and e-mails, despite sending my and my brother's ID cards, verde still claims that he can only unlock my account with a zeroed balance. I have asked many times to unblock my account in order to verify my and my brother's account, unfortunately to no avail.