Casino guru academy

Educating iGaming professionals

Free professional courses focused on best practices in customer service, player experience, and other important areas of online gambling.
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Our courses

Courses beneficial for you and for iGaming as a whole

Take advantage of freely-available educational materials on customer support in online casinos, created to help improve the relationships between casinos and their customers and to ease the common problematic areas between them.
At Casino Guru, we believe that education is one of the main pillars needed for the gambling industry to be sustainable and, more importantly, safe for players.

As a website with the biggest casino database and a global perspective, we see that there are certain areas where approach to players might be improved to increase benefits for everyone. Our experience with player complaints about casinos only further proves that many things could be done much, much better.

That is the reason why we decided to give out some of our knowledge and experience to the gambling community. In cooperation with industry professionals, we are working on courses delivering practical and effective information on customer service, but also on general approach towards customers and other aspects of iGaming. And to make gambling better and safer for everyone, our courses are free.

Helping you kick-start your career

Practical knowledge

Learn practical things that will actually help you get hired, do well at your future job, and maximise your chances of career growth.

Global approach

Information based on global iGaming standards is usable anywhere in the industry, regardless of your location.

Collective insights

Acquire knowledge compiled and verified by a number of professionals with years of experience in iGaming.

Created by online gambling experts

2000+

HOURS SPENT CREATING EDUCATIONAL CONTENT ABOUT GAMBLING

1200+

COMPLAINTS ABOUT CASINOS WE HELPED RESOLVE

50+

PROFESSIONALS WHO HELPED US FINE-TUNE OUR COURSES

7+

YEARS OF EXPERIENCE IN ONLINE GAMBLING
"Course materials are very well prepared, and practical approach is excellent. Such general education is missing in our industry and I believe it could be helpful for many online casinos and its newcomers."
Carl Symonds
Customer Support Manager
"I found this generally more insightful than other courses I have encountered. It was very clarifying and a much appropriate tool for any new and even existing Customer Support representatives"
clive l. desmond
Customer Support Agent