Suicide prevention and player protection starts with you
Gambling suicide is a serious global issue, and despite common misconceptions, talking about suicide with high-risk players can reduce potential risk. Customer-facing staff are often the first people players reach out to, which is why we created a free suicide prevention training course designed specifically for online gambling professionals.
How to respond when a player may be at risk
This course focuses heavily on practical skills – what to look for, what to ask, and what to say to someone who is suicidal. You'll learn proven conversation techniques used by suicide prevention specialists.
We also demonstrate suicide risk assessment steps adapted for email, chat, and messaging platforms. You'll know when to keep the player talking, when to escalate, and when to reach out to local emergency services or a suicide prevention hotline.
Online training that is worth taking
Legal and regulatory responsibilities are also essential part of the customer support representative skill set, so on top of everything else, you'll master main compliance focus points such as permanent account closure rules and documentation procedures.
If you're looking for suicide prevention iGaming course that is practical, industry-specific, and completely free, this one is the right choice. It's also well-structured and easy to understand and apply when your knowledge matters the most.
Course author
This course was created by Christina Theophilos, M.Ed., an international specialist in Responsible Gaming, safer gambling policy, and consumer protection, holding years of frontline experience in the online gambling industry. With growing evidence linking gambling harm to suicidal ideation – and with many customer support teams in black and grey markets receiving no mandated suicide prevention training – this course fills this critical gap. It equips CS, RG, VIP, and Compliance teams with the tools to recognize, respond to, and support players in emotional distress.
Developed with real-world insight and reviewed by external mental health experts, the course brings practical hope and guidance on how to handle some of the most difficult moments.
