Velobet Casino - general discussion (page 14)

What is the sort code where your money was processed to?

The only security index that velobet.com has is 0. Everyone knows it and everyone wants to mask themselves however they want and that is the only truth.

I got denied verification because i verified with a government issued UK drivers license. This is literally the only form of id i own and this is the only casino to deny me of my winnings because they dont accept a legitimate drivers license with my photo and all my identity details on it, even with a selfie of me holding it, sitting on £1000 and cant get it out, casinos a scam mate

Signed up to velobet, was enjoying playing, deposited about £400 and was loving it, managed to hit some big bonuses and ended up with £1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.

Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with £1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.

Any advice?

Thanks

Velobet.com safety index 0 they know it here and on all sites already.

This needs to be proven first, I'm afraid. Your complaint may play a significant role, but we have to wait for its outcome. Changing any Safety Index to zero based on an open complaint would be irrational.

Don't worry, the players who want to inspect the casino before registering there have a fair chance to do so.

Your complaint and this thread are public. Try to calm down, please, and let the complaint proceed.

Hello,

As can be seen in this thread, you are not the only one having issues with this casino. I would love to provide a concrete answer, but instead, I want to ask you: Has anyone from the casino explained why your ID was denied? I mean, they should be able to explain in full.

We, on the other hand, can barely guess.

Let us know what you've been told.

I am very calm and I trust Matej but the casino thing is always the same answer and they do not clarify or answer anything, because having been informed that there are players with gambling addiction they allow them to continue depositing and betting and playing with their lives therefore the index Security must be greatly reduced because it happens to many players and it doesn't matter that one person's life is worth as much as that of many, the casino will also be responsible, I say.

You don't have to worry, but as Radka mentioned, the safety index will change when the case is closed, of course based on how it turns out. 

You have the opportunity to see, as I did, that Matej said that we are on your side in this case and therefore he has to look at what the casino sent him on Skype again.

I hope that this saga will be resolved as soon as possible and, importantly, fairly. 

We will have to wait for further developments, so keep your composure. 

I'm about to file a complaint!

I can't verify myself! They want proof of a credit card. That's absolutely fine. But mine is an online bank and I don't have a "real" card! A screenshot from my cell phone isn't accepted!

I have explained the problem several times in the live chat. I was asked to write an email, but no one responded!

Hi, I'm sorry when situations like this arise, because I would always be happy if players could find a reasonable way to talk with the casino. So you don't have a physical card, do you? Did you try to ask them if something could serve as an alternative from online banking, where they could verify something like that ? 

Regarding the complaint, I saw that it is in review status, so our team will try to help you. 

If by any chance you manage to verify or find out something new, I'd certainly be glad if you could let me know. 

I'll keep my fingers crossed for a good outcome. 🤞

I think that when a casino assumes its guilt and the security index is not lowered without even the authorities understanding because it is not modified and no one answers anything, it is difficult to maintain composure.

Technically, your complaint has not been closed yet, so the outcome still awaits. I think that Matěj took quite an interest in your case, and he has been attending a few quite demanding international events. Let's give it the proper time. Once the complaint is closed, there will be a proper response and closure for you.

(I'm sorry it's in English)

Totally disagree with what you have done with me

First- the complaint is not resolved based on any agreement by my main victim therefore for me this is not over.

Second-The velobet casino lies, I have not received any refund, it is taken for granted.

Third-Through legal and medical advice, they advise me not to enter the velobet.com website again, which is what the casino intends.

fourth- after recognizing the error the casino and serious since they take advantage of vulnerable players recognized the fact as very serious or it could have been a minor the security index does not move whether it is 20 or 100 players VERY SERIOUS something very strange.

Fifth-I cannot express in a review my true experience in this casino because you do not publish it to me, security problems in account, withdrawals, deposits, my personal experience I repeat, etc.

I feel like I'm overlooking something.

See you forever.

Well, your case has been dragging on for quite a long time and Matej explained everything well. He also said that you can seek legal help, so if you go for it, I guess we'd all be curious to see if you'd succeed. 

As for your user review, I don't think it's of any telling value and it's also important to remember that you can give 1 user review per casino from one account.

I don't know what more to say about all of this, because most of it has already been explained and although I'm sorry about the way it all turned out, there's probably nothing more to be done. 😥

Hello Vicente.

In the complaint, I mentioned that you have the right to claim a €10 refund from your second account. This money, which cannot be used for betting, is available in your account for withdrawal only. The casino has taken the necessary steps to address the issue pointed out in your complaint, prompting a review of their procedures and rectification of the mistake. Consequently, there is no justification for imposing any safety index penalties.

Should you wish to take legal action against the casino, alleging that they are accountable for your issues, you are free to do so. It is important to note, as I have previously stated, that the casino can only reimburse you for your losses during the period in which you informed them of your gambling addiction, in accordance with standard practices in all jurisdictions.

Now, let's consider the issue from a different perspective. If you owned a casino and someone discovered a mistake in your responsible gambling system resulting in them losing €10, would you have to pay them millions in compensation simply because they lost some money? I am sure not. Your liability is purely financial, so you would reimburse the player for their losses and issue an apology. Otherwise, every other player would attempt to find an exploit in casinos and sue them for significant sums.

I refer and confirm my previous email point by point from the first word to the last

Thank you.

Obviously, thank you Matej for helping to unmask these scoundrels who take advantage of vulnerable people without assuming anything and it helps me a lot to sue

but I have no choice but to sue everything since I have not received any refund, everything is a lie and of course I am not going to enter your website again. If you want me to do so, contact my lawyer and explain the steps to follow thanks.

Don't deceive anyone else, the complaint is not resolved as of today 07-09-2024, no one has reimbursed me anything, obviously I missed many things.

Notice to sailors.

Hello. I will inform Matej right away, and he will get in touch with you.