Velobet Casino - general discussion (page 15)

Hello Vicente.

The €10 are waiting in your account, all you need to do is log in and initiate the withdrawal.

The casino ensures that the only action available in your account is to initiate a withdrawal; the games are blocked, and you cannot use the money for anything else.

Hello, I am not going to enter any place with a game because once inside, even if you cannot access it, you can have sensations again.

give another one, which is what it seems like you are pushing me to do, talk to my psychotherapist and my lawyer and explain it to them, therefore the complaint is not closed, something is happening here on July 11, 2024, no one has reimbursed me anything at all.

And those are obviously not appropriate ways to reimburse anything to a player with a gambling addiction who was on the verge of suicide, I assure you and you will see it.

Hello Vicente.

I have spoken with the casino, and they have sent you the €10 today to the account from which you previously made a withdrawal.

I refer to my previous email today and my non-conformity they do not assume their guilt, they have not refunded anything and they have not done anything to change their way of acting as verified by third parties.

And the complaint is closed, something escapes.

They sent the money today. So I assume it will not be in your account immediately. (I assume 2 days) After that, I consider the whole case closed, and you can hire a lawyer and sue them if you wish.

Look, Matej, I am very intrigued by the quick push you give to get me back the 10 euros, which for me is the least important thing, and you overlook the other points so much that for me it is the most important thing, especially in moral and psychological terms.

And that you consider that the case is closed is your opinion, mine as a victim is that it cannot be closed under those conditions.

and of course I will take the legal measures I deem appropriate.

If I receive the 10 euros, they will be returned. I do not want the 10 euros or money. I want all sites where advertising is given to recognize that they take advantage of vulnerable players with gambling addiction, having been informed of it, as you have brought to light. Matej and thus demonstrated that it leads to suicide

and they have not changed anything and I can prove it with evidence.

Everything will go to trial, I assure you in time.

Any minor has the door open at velobet.com and also hidden by third parties. I have everything proven, but raising the security index a little more, which is strange to many sectors according to casino guru, is worth it despite everything.

Thank you.

Yes you are right chapo.

and thank you.

I don't understand how a casino that pushes vulnerable players to commit suicide, having been informed of it, velobet.com continues to be protected and its security index is increased. My lawyer, who is on top of everything, doesn't understand anything either, but hey, I could be the wrong one who knows. .

Thank you.

Velobet.com you know that they take advantage of vulnerable players proven by casino guru they continue to do things I can prove it and they have problems with deposits and withdrawals also with proof in my case you can raise the security index a little more so that keep taking advantage of the players and I will show why

Thank you.

As Matej already said in his previous post, if you feel like finding a lawyer, please do so. We surely wish you all the best in your future and hope you will be able to solve your issues with him.

The 10 euros are returned in a new account created by me with my same personal data, naturally I did not expect less, this is all they have solved. Deposited from the same bank account and played even who knows if for a minor, since they don't ask you for verification and all this is defended, I think they deserve to raise the security index a little more (ironically of course) here they have their case closed, this is a complete fraud and of course it will be reported, of course it will be reported.

I am really sorry that they did not done anything about it yet. I will make sure to communicate it with our team, and hopefully we'll be able to make some consequences for it.

I will surely let you know of any updates soon.

And of course, if needed, our complaint team is always ready to help out and you can feel free to submit a new complaint.

Really, after assuming the responsibility of taking advantage of a vulnerable player, being informed as they recognized, after stating that they would change the registration form and they continue the same, they can play even minors, as they have contacted me since you can deposit whatever you want, no. They ask you for nothing, with all the claims involved, they have opened me again with my same personal information and the same bank account, you lose all your money, they don't ask you for anything, if you win, we'll see, they continue to take advantage of it in the same way. The same security index follows? right? because all this is very serious and excuses are no longer worth anything

And of course all this has to go to demand, not because anyone tells me so, but to fight for what is legal and not destroy the lives of people, even those who know if it is true of minors.

Hello Vicente,

In the complaint, I mentioned that the casino is working on a solution. You assumed the casino implemented the new feature immediately after your complaint, but as those in IT know, this process involves developing and testing. Yesterday, the casino representative informed me that the solution is now operational, meaning you or anyone else who is exclooded cannot register with the same data. So as you can see the casino is not so bad as you describe it after. Just some things cannot be done in 24h.

In the complaint I will mention that they closed my claim quickly without having solved the problem and in that time I was able to open the accounts that I wanted to deposit without any problems, knowing my serious problems perfectly and the casino did absolutely nothing to prevent it.

The casino has not done anything and lies as it has until now and I don't know if it is true that they believe what the casino says or if they want to put on the blindfold of what they do knowing perfectly well that it crosses illegality but I am understanding little by little as I gather information

casino guru knows perfectly well that the casino seriously harms the players with its way of acting, but he seriously knows it very well and the end can be catastrophic for them.

I can sort of see why you think the way you do. You can, however, see that we make an effort to address your concerns. We are not, to be honest, either official authorities or employees of the casino. Despite this fact, a great deal of effort has been utilized to make the casino aware of this issue.

Hence, it makes little sense for us to act as irresponsibly as you just suggested, I'd say.

If they acted responsibly, the great problem that this casino has in the face of society with its players would have been perfectly demonstrated and summarized here, well explained publicly by Casino Guru. The lowering of the safety index is justified, but no matter how many tests are sent or reviews that are tried to be posted, they reject them.

Since my complaint was closed without being resolved, this is the whole truth.

Even so, I thank you for the effort you have made to recognize the casino's guilt and which I can hold on to to sue them.

Thank you.