Velobet Casino - general discussion (page 15)

You don't have to worry, but as Radka mentioned, the safety index will change when the case is closed, of course based on how it turns out. 

You have the opportunity to see, as I did, that Matej said that we are on your side in this case and therefore he has to look at what the casino sent him on Skype again.

I hope that this saga will be resolved as soon as possible and, importantly, fairly. 

We will have to wait for further developments, so keep your composure. 

I'm about to file a complaint!

I can't verify myself! They want proof of a credit card. That's absolutely fine. But mine is an online bank and I don't have a "real" card! A screenshot from my cell phone isn't accepted!

I have explained the problem several times in the live chat. I was asked to write an email, but no one responded!

Hi, I'm sorry when situations like this arise, because I would always be happy if players could find a reasonable way to talk with the casino. So you don't have a physical card, do you? Did you try to ask them if something could serve as an alternative from online banking, where they could verify something like that ? 

Regarding the complaint, I saw that it is in review status, so our team will try to help you. 

If by any chance you manage to verify or find out something new, I'd certainly be glad if you could let me know. 

I'll keep my fingers crossed for a good outcome. 🤞

I think that when a casino assumes its guilt and the security index is not lowered without even the authorities understanding because it is not modified and no one answers anything, it is difficult to maintain composure.

Technically, your complaint has not been closed yet, so the outcome still awaits. I think that Matěj took quite an interest in your case, and he has been attending a few quite demanding international events. Let's give it the proper time. Once the complaint is closed, there will be a proper response and closure for you.

(I'm sorry it's in English)

Totally disagree with what you have done with me

First- the complaint is not resolved based on any agreement by my main victim therefore for me this is not over.

Second-The velobet casino lies, I have not received any refund, it is taken for granted.

Third-Through legal and medical advice, they advise me not to enter the velobet.com website again, which is what the casino intends.

fourth- after recognizing the error the casino and serious since they take advantage of vulnerable players recognized the fact as very serious or it could have been a minor the security index does not move whether it is 20 or 100 players VERY SERIOUS something very strange.

Fifth-I cannot express in a review my true experience in this casino because you do not publish it to me, security problems in account, withdrawals, deposits, my personal experience I repeat, etc.

I feel like I'm overlooking something.

See you forever.

Well, your case has been dragging on for quite a long time and Matej explained everything well. He also said that you can seek legal help, so if you go for it, I guess we'd all be curious to see if you'd succeed. 

As for your user review, I don't think it's of any telling value and it's also important to remember that you can give 1 user review per casino from one account.

I don't know what more to say about all of this, because most of it has already been explained and although I'm sorry about the way it all turned out, there's probably nothing more to be done. 😥

Hello Vicente.

In the complaint, I mentioned that you have the right to claim a €10 refund from your second account. This money, which cannot be used for betting, is available in your account for withdrawal only. The casino has taken the necessary steps to address the issue pointed out in your complaint, prompting a review of their procedures and rectification of the mistake. Consequently, there is no justification for imposing any safety index penalties.

Should you wish to take legal action against the casino, alleging that they are accountable for your issues, you are free to do so. It is important to note, as I have previously stated, that the casino can only reimburse you for your losses during the period in which you informed them of your gambling addiction, in accordance with standard practices in all jurisdictions.

Now, let's consider the issue from a different perspective. If you owned a casino and someone discovered a mistake in your responsible gambling system resulting in them losing €10, would you have to pay them millions in compensation simply because they lost some money? I am sure not. Your liability is purely financial, so you would reimburse the player for their losses and issue an apology. Otherwise, every other player would attempt to find an exploit in casinos and sue them for significant sums.

I refer and confirm my previous email point by point from the first word to the last

Thank you.

Obviously, thank you Matej for helping to unmask these scoundrels who take advantage of vulnerable people without assuming anything and it helps me a lot to sue

but I have no choice but to sue everything since I have not received any refund, everything is a lie and of course I am not going to enter your website again. If you want me to do so, contact my lawyer and explain the steps to follow thanks.

Don't deceive anyone else, the complaint is not resolved as of today 07-09-2024, no one has reimbursed me anything, obviously I missed many things.

Notice to sailors.

Hello. I will inform Matej right away, and he will get in touch with you.

Hello Vicente.

The €10 are waiting in your account, all you need to do is log in and initiate the withdrawal.

The casino ensures that the only action available in your account is to initiate a withdrawal; the games are blocked, and you cannot use the money for anything else.

Hello, I am not going to enter any place with a game because once inside, even if you cannot access it, you can have sensations again.

give another one, which is what it seems like you are pushing me to do, talk to my psychotherapist and my lawyer and explain it to them, therefore the complaint is not closed, something is happening here on July 11, 2024, no one has reimbursed me anything at all.

And those are obviously not appropriate ways to reimburse anything to a player with a gambling addiction who was on the verge of suicide, I assure you and you will see it.

Hello Vicente.

I have spoken with the casino, and they have sent you the €10 today to the account from which you previously made a withdrawal.

I refer to my previous email today and my non-conformity they do not assume their guilt, they have not refunded anything and they have not done anything to change their way of acting as verified by third parties.

And the complaint is closed, something escapes.

They sent the money today. So I assume it will not be in your account immediately. (I assume 2 days) After that, I consider the whole case closed, and you can hire a lawyer and sue them if you wish.