Velobet Casino - general discussion

If you want to discuss anything related to Velobet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good morning

Made my first deposit of almost 800 euros on Friday

Customer service wrote me that the verification takes 48 hours

I wrote to customer service this morning

he wrote back to me that the site is under construction and that this will now take 10 days

I won 2600 euros there

I rather think they're the payout

want to delay

can you help me?!

Hi, I'm so sorry in this case, that just when you won, the website is in maintenance. 

I have seen that in the scope of this casino and this particular situation, you have also filed a complaint. I'm curious to see how it will continue. 

If I may ask, and I understand correctly, the verification has not yet been fulfilled, am I right ?

As far as your case is concerned, we have to wait and see whether the 10 days mentioned will be true. I hope so, and that you will be able to withdraw the money after the maintenance. 

Do you think you could update us when your situation changes, or if you get the money ?

Please close case

Hi, did you successfully collect your winnings when you want to close your complaint?

No

I gambled away my winnings

It's unfortunate that this situation has arisen and it's a great pity that you lost your wins in the end. 

As for the complaint, you can update it too, but I have provided your information to our team. 

I hope that a similar case will not happen again in the future and you will have only positive experiences. 

It's a pity yes

Words cannot describe how highly I rate VeloBet. They are the best bookmaker/casino I have ever had the pleasure of using, in my entire life. I've used many and VeloBet excels and beats every single one. Verification is extremely quick, smooth, friendly. Some sites will ask for 25 different photos of your ID, 3 different types of ID and plenty other documents. VeloBet wants what they need only; ID, proof of address, and proof of identity in a form of selfie holding ID. Verification is extremely quick. You can literally deposit any way you want, from conventional methods to crypto. Withdrawals the same, always within 72 hours, usually within 24. Their limits on sports is great, they aren't like a lot of UK sites with small limits. Casino selection great too with all the usual and live games you could want if that floats your boat. 

I'm thinking very intensly and I'm struggling to find any faults. What could I dislike about VeloBet? I just don't know what. They customer service is industry best. The limits and selection of sports/casino games is huge. Deposits instant and withdrawals always within 72 hours, usually within 24 hours. Verification very smooth. Plenty of bonuses, but not scam bonuses like from other sites - VeloBet does not give bonuses with unrealistic wagering, the bonuses are fair and wagering requirements very low for the industry.

IF YOU EVER HAD ANY PROBLEM WITH VELOBET, PLEASE CONTACT ME ON JWILLOW84@GMAIL.COM I WILL HELP YOU SOLVE IT. They are the most legitimate crypto site, on the planet currently. If you know a better crypto bookie please email me, I'd love to know. VeloBet is simply the best.

Hi, it looks like you've found the right casino for you, which I'm glad about. You've described quite a lot of things in detail, even if some of it was repetitive. I would like to ask, as far as withdrawals are concerned, are there any fees ? If you use bonuses, what wagering is there usually ?

Anyway, regarding the help, if someone has a problem, why would you want to solve it ? 

Hey, no fees for withdrawals although I read comments saying that when withdrawing with crypto they got tiny bit less. I am sure that's due to fluctuating exchange rates of crypto. It just fluctuates a lot.

Depends what bonus, around 30x for most. Terms are fair, e.g. Betflip (scam site that don't pay) or Luckymister say if you wager more than 2 on any slots they can take your entire balance, Luckymister did that. (Run by Russian state hackers same as all LuckyMister sister sites, can easily spot it by them talking about limits in RUB on their T&Cs).

Simply as I won a fair bit of my deposit from Velobet, they have been extremely kind and fair, they paid very easily when there are other sites such as the one mentioned (and many more) online that have never paid me. There is a big divide between Velobet that is a real site and other crypto casinos that are pure deposit scams. The couple problems I read about people describing mostly relate to things like Velobet not accepting Driver License (passport, national ID etc. are accepted), or things like people thinking they are rigged as they lost their money on casino games quickly. Tbh Velobet probs been best site/company I ever dealt with, that includes all the high street big UK and international names. Velobet just tops them all.

On a personal level I just feel like I'm doing the right thing guiding people towards genuine bookies, and away from scam books where I lost hell of a lot of money.

Yes, it is possible that in the context of the crypto withdrawal it is because of this. 

As far as bonuses are concerned, it doesn't seem to be too much wagering.

Anyway, thanks for your experience you described, because I think it can be very relevant for other players. 

Since you mentioned verification, how long did it take you to complete it successfully ? 

Under 24 hours they say, for me was under 8 hours.

This is something! Mostly, we hear about days or weeks, not just hours.

I'd like to thank you for sharing your experience! I'd say it would not hurt to write an honest casino review about Velobet, right? If you agree, use this link, please: https://casino.guru/user-reviews 😉

Fraudsters. They blocked the ability to play and withdraw funds.

Can you explain what happened Azael?

I received an email that the account had been blocked for 6 months for review purposes. The reason was not given. I've been playing for over 20 years. It's the same in every company and I don't break any regulations.

Dear Azael,

Please provide your email address so we can look into your case.

Best Regards

Velobet Team.

I've been very surprised to log into my Velobet account, where I have 4k left to withdraw and I've been told my account is locked for a 6 month investigation. The 6 month time frame is very unreasonable. I just do not understand what has happened, my account is fully verified. Can you please address my case also Velobet team? 6 months time is a very long time.

Since the casino representative seems to be active here, I hope there is also a chance to get some response. To increase this chance, I strongly advise using the reply button.

From my experience, such investigations are quite a matter of privacy since the purpose is usually also bound to the account history, so I'm eager to see whether you get a concrete reply here. But I'm also convinced the time frame is a sort of default estimation. I would wait for further updates, though.

Do you at least have any idea what might went wrong?