Velobet Casino - general discussion (page 20)

I understand absolutely everything you are saying and I have some points to make. 

If a casino is operating illegally somewhere, I have already said that it needs to be dealt with by the authorities in your country. We have it in our review that players from Spain cannot play in the casino, which would arouse some suspicion in me as a player and I would probably wonder why. 

However, there are casinos that operate legally and with the change in legislation this may change and after some time it may not be the case anymore. But we don't investigate legality because we are not lawyers and we don't have the capacity to constantly monitor whether some regulations are changing in a certain country. 

I absolutely agree that casinos can often target vulnerable players with such practices and it is unfair and dishonest on the casino's part. Especially when it has no license, it is virtually let's say untouchable. 

In such cases I would be especially careful and try to avoid the situation at least by finding out as much information as possible about where I deposit my money when I play somewhere. Maybe in the process players will find out how it is. I know that they will probably have a hard time finding things about whether a casino is legal or they won't bother to look for something like that. But if someone is interested and plays frequently in casinos, then it would be good to see how the legislation in this respect changes from time to time. 

In the end I would say that we try to inform players as much as possible and certainly not send them to such casinos, but some things are simply out of our scope. That includes legality.

Do not try to defend the indefensible. If you say in the review, no, that Spanish players cannot play, but that they do not accept them and that is a lie. I have read opinions here that accept them and even more so open all the accounts that are necessary, even if they have been informed that they are vulnerable players, they are covering up an illegal casino full of crimes, so I can't even imagine what they can do with the players' money, whatever they want since they are totally illegal in that country and there is no need to report them. Spain has already blocked them because they are obviously illegal.

and biased reviews are not valid, reviews that have truly had a real experience are valid, because negative ones are neither published nor taken into account for the security index, from what I have been reading, which I advise all players to do, although I do not agree at all with the mechanics followed here.

I'm not going to keep repeating myself and leave it at that, because I can see that it's not going anywhere. 

As far as user reviews are concerned, I'm sure the casino has some bad URs, but both 1* and 5* are rejected based on a clearly stated reason. I would also like to mention that it has no effect on the Saftey index if a casino has the best rating in the context of user reviews or even the worst. It does not count towards the casino's final rating. 

What's more, players who are affected by some problems always have the possibility to file a complaint and if our team evaluates that the player is right and the casino made a mistake and does not try to solve it, then its safety index will go down. So far they have addressed all of them and have not had a single one unresolved. 

Of course this doesn't lead anywhere because no one wants to go ahead with it, the evidence is there and nothing is done, I think you are wrong when you say that all types of evaluations are rejected, only negative ones are rejected and gagged, I have not read that any positive ones that are lies are prohibited.

The truth is that what confuses me the most is that you say that the opinions of the players do not influence the security index of the casino. That says it all.

And one thing has to be made very clear when a casino has committed a crime, it can fix it or not, but it has already committed it. Let us not forget this, especially with vulnerable players who are little more than blamed for playing in this type of illegal casinos like velobet.com that are not allowed to operate and open their doors to take advantage of players.

Let me put it this way, I can see how many user reviews are rejected in our system. They are not only bad but also good. But it's always on a basis of something and the player also gets a reason, it's not that whoever thinks he doesn't like it, so he rejects it. 

Also, there are attempts on different casinos, mostly newer ones to have good user feedback and some casinos even unknowingly give players some free spins for rating the casino on different sites and even on ours. When more such user reviews come in and we suspect them we contact the casino, but right at the beginning it is not possible to see a pattern. Now imagine if players come to a casino to write a user review after a day or two, it will always be good, but they won't write anything that would arouse suspicion. But after some time we find out that the players were not honest and the user reviews are rejected. So if for all the time we have them approved they were to be counted in the safety index, how objective would the safety index be, try to think about it yourself. It is not all black and white as you see it from your point of view. I try to understand all players, whether they have a good or bad view of the casino and I have no problem with constructive criticism, we are not perfect either. But I'm always happy when it's on the level and each side thinks about different things and doesn't just see everything from their point of view. 

I hope that nobody will encounter similar bad situations and everything will be more positive.

I'm sorry, there is no justification and you are justifying it. If a casino does not have a license to operate in a country, it is illegal and if it accepts vulnerable players knowing that they are from that country, it is the casino's responsibility and a crime, as proven by the Spanish General Directorate of Gambling and those who defend them and cover them up.

And people will say, what do you care?

A lot, because they are outside the law and with the funds and deposits of Spanish players and players from countries that do not have a license, they do what they want, as they say in reviews that are published and that they do not want to publish, even with minors involved.

Therefore, this security index is misleading for some players in the world even if it is hidden and if it is not published I will do it elsewhere but this is the truth that they do not want to do.

Because?.

People have written to me saying that you have not allowed them to publish reviews because they were negative, even from relatives of minors.

Seriously, who are you to deny a real experience of a player about a casino? Who are you to deny a publication of a real experience? This one is real and this one is not. Because people have written to me about velobet.com that you do not publish real experiences of help to other players, why? What criteria do you follow because they have even sent me tests.

These people have suffered the bad experience of velobet.com first hand and you don't give them a voice and they want to cover it up.

Casino Guru confuses me a lot and I think the players of this casino more.

I have already told you that we do not deal with legality, I do not know how many times I have to repeat it. 

Then you need to report it to the Spanish authorities. I have explained everything to you and I have tried my best. 

Feel free to tell me what player wrote to you and I'll be happy to see the reason why something was rejected.