I have written to your complaint solver what the problem is, but apparently he has enough of those complaints, so if he is dealing with yours, it is necessary for him to go through everything properly and contact the casino.
But I'm sure he'll get back to you soon and sorry for the delay. 😕
It is shameful that you have defended this casino to the point of exhaustion and have given it a very high security index, creating confusion among players, but justice will rule and with evidence in Spain there have been suicide attempts for something illegal without a license that you have defended.
Es vergonzoso que vosotros habéis defendido a este casino hasta la saciedad y le habéis dado un índice de seguridad altísimo creando la confusión entre los jugadores pero la justicia dictaminará y con pruebas en España habido intentos de suicidio por algo ilegal sin licencia que habéis defendido.
Hi, in what case did we protect the casino please, could you be more specific? As far as I can see, the casino is trying to resolve the players' problems and has not a single unresolved complaint.
So please let me know more and we can look into it and try to explain why it is the way it is.
Trying to solve the problems??? Please do not confuse the players any more, you know very well that you do not even have a license in Spain to operate and it seems to you that it is not enough to protect a casino by giving it a high security index with everything they do to the players.
Intentando resolver los problemas??? porfavor no confudan más a los jugadores , saben de sobra que no tienen ni licencia en España para operar y os parece poco proteger a un casino dándole un índice de seguridad alto con todo lo que hacen a los jugadores.
Trying to solve the problems??? Please do not confuse the players any more, you know very well that you do not even have a license in Spain to operate and it seems to you that it is not enough to protect a casino by giving it a high security index with everything they do to the players.
Intentando resolver los problemas??? porfavor no confudan más a los jugadores , saben de sobra que no tienen ni licencia en España para operar y os parece poco proteger a un casino dándole un índice de seguridad alto con todo lo que hacen a los jugadores.
The casino does not accept players from Spain according to our review and the fact that it does not have a Spanish license says exactly what? Does the casino have to have it if it doesn't take players from there?
I'm not defending the casino, I'm just trying to find out more information because everything you write is general and I don't know anything specific even after this answer.
Your going on you font have licenses in Spain and you uk, we'll don't have Casino,s period because they will only bar you aswell when your on a winning streak to also to someone who is not even playing,ye I was barred all over the world for standing there watching my mate play roulette on a TV screen who's look was in but cut short by the manager.so please be real when you reply to us commenter's
How about in the Uk sir? All casinos must be signed up to gamstop, begambleaware and UK gambling commission otherwise they are illegal
Your going on you font have licenses in Spain and you uk, we'll don't have Casino,s period because they will only bar you aswell when your on a winning streak to also to someone who is not even playing,ye I was barred all over the world for standing there watching my mate play roulette on a TV screen who's look was in but cut short by the manager.so please be real when you reply to us commenter's
Good!
What about the opposite circumstance?
Every UK player knows the casino needs to have the UKGC license to be considered "legal" which actually means its services may be provided in the UK.
So, why playing outside this basic rule, I wonder?
Because players already registered in Gamstop are no longer able to play in UKGC licensed casinos; hence, such vulnerable players seek "illegal" casinos to be able to keep playing.
Imagine every player registered on Gamstop would be able to control the urge to play. As a result, these "illegal" casinos, as you say, would have no interest in the UK market - demand would disappear.
I'd say each coin still has two sides.
There shouldn’t be an opposite side of the coin. They are openly targeting problem gamblers by your comment above. There’s a reason there’s a huge clamp down in Holland and Sweden. It won’t be long until the UK do the same. Not only are they illegally trading, they also refuse to pay withdrawals and don’t have responsible gambling tools
You know perfectly well that the casino does not have a license to operate in Spain as I have already shown you and as you say in the review and you know perfectly well that it accepts vulnerable Spanish players. You have had cases, I have read about them here.
No matter how you spin it, you continue to defend and cover up a casino that operates illegally. You have evidence and it takes advantage of vulnerable players who you hold responsible and that is a very big mistake.
Sabéis perfectamente que el casino no tiene licencia para operar en España como ya os he demostrado y como poneis en la reseña y sabéis perfectamente que acepta jugadores Españoles vulnerables habéis tenido casos yo los he leído aquí.
Darle las vueltas que queráis seguís defendiendo y encubriendo a un casino que opera ilegalmente tenéis pruebas y se aprovecha de jugadores vulnerables a quien les hacéis responsables y eso es un equivocación muy grande.
You know perfectly well that the casino does not have a license to operate in Spain as I have already shown you and as you say in the review and you know perfectly well that it accepts vulnerable Spanish players. You have had cases, I have read about them here.
No matter how you spin it, you continue to defend and cover up a casino that operates illegally. You have evidence and it takes advantage of vulnerable players who you hold responsible and that is a very big mistake.
Sabéis perfectamente que el casino no tiene licencia para operar en España como ya os he demostrado y como poneis en la reseña y sabéis perfectamente que acepta jugadores Españoles vulnerables habéis tenido casos yo los he leído aquí.
Darle las vueltas que queráis seguís defendiendo y encubriendo a un casino que opera ilegalmente tenéis pruebas y se aprovecha de jugadores vulnerables a quien les hacéis responsables y eso es un equivocación muy grande.
I still don't really understand what you are talking about. We are still spinning in the same circles I see. You know, if you have some evidence and stuff, you can file a complaint and our team will try to help you. Of course, if it's just about the licence then it's probably going to be difficult to get anywhere with the case. The fact that the casino doesn't have a Spanish licence doesn't really make any difference. If the casino has Spain as a restricted country in the Terms and Conditions and players from that country can still register and deposit here but when they win the casino won't allow them to withdraw, then that's a problem.
But you keep talking about the same stuff and I haven't heard anything concrete from you. So it would be good to start with something we can grasp.
When a casino does not have a license to operate in a country and operates illegally, you know perfectly well that there will be problems with funds and responsible gaming. As you have heard of some very serious cases, it is another thing if you do nothing, and I do believe that is a big problem.
Cuando un casino no tiene licencia para operar en un país y opera son ilegales y sabes perfectamente que vienen los problemas con los fondos y el juego responsable como vosotros habéis tenido conocimientos de casos algo muy grave otra cosa es que no hagáis nada y si creo que es un problema grande.
When a casino does not have a license to operate in a country and operates illegally, you know perfectly well that there will be problems with funds and responsible gaming. As you have heard of some very serious cases, it is another thing if you do nothing, and I do believe that is a big problem.
Cuando un casino no tiene licencia para operar en un país y opera son ilegales y sabes perfectamente que vienen los problemas con los fondos y el juego responsable como vosotros habéis tenido conocimientos de casos algo muy grave otra cosa es que no hagáis nada y si creo que es un problema grande.
The fact that some casinos operate illegally is unfortunately true but difficult to do something about. I mean, it must be your country that takes the necessary measures. It is clear to me that there can be problems with anything here, but in truth it can happen in any casino. Also, players are responsible for where they register and if you know that a casino does not have a Spanish license and is operating illegally why did you not report it to an authority?
I totally agree with your words and I think it goes against the players, when a casino is illegal and it is known that nothing can be done... what you really can't do to a casino that operates illegally in a country is to give it a high security index, you know perfectly well that in a casino of this type like velobet.com the probability of being able to have problems grows and a lot, what I have read here about this casino does not even occur to me that it happens in a casino that operates legally in Spain, and to finish it seems that you reproach the players that enter this type of casinos and they are the guilty ones, do not forget that those who break the law are them by operating without a license in a country they do not have to give an option if they do not have permission to do so and I do not even tell you about the vein they have with vulnerable players I think that between all of us if more can be done.
Estoy totalmente encontrá de tus palabras y creo que va muy encontrá de los jugadores,cuando un casino es ilegal y se sabe eso de que no se puede hacer nada... lo que de verdad no se puede hacer a un casino que opera ilegalmente en un país es darle un índice de seguridad alto, vosotros sabéis perfectamente que en un casino de este tipo como velobet.com crece y muchísimo la probabilidad de poder tener problemas lo que he leído aquí sobre este casino no se me pasa ni por la imaginacion que pase en un casino que opera legalmente en España, y para finalizar parece que reprochas a los jugadores que entren en este tipo de casinos y ellos son los culpables que no se te olvide que los que incumplen la ley son ellos al operar sin licencia en un país no tienen porqué dar opción si no tienen permiso para hacerlo y ni te cuento del filón que tienen con los jugadores vulnerables creo que entre todos si se puede hacer más.
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