Spinanga Casino - general discussion (page 9)

Look, my withdrawals weren't always 3 days, for example I made them on the 9th and they came in on the 18th of the month, whenever there is always a relative delay

Have you received any money from this betting shop?

I have received yes, I have traded close to 800€ and I got back no 500€ I got them I have made no 6 withdrawals up or down always with a delay they came in

Let's see what I have to say. I have read many complaints about this bookmaker.

My transaction history has often not been approved. That's the only thing I'm missing for verification. But you can also see the deposit there. Nevertheless it is rejected. The live support doesn't know what the problem is and can't give me a reason. I did everything according to the rules.

I am told that it is in the final stage and if I have a little patience there is still no problem

It was exactly the same for me, now they require all transactions from the last two months from all three of my deposit methods...including those that have nothing to do with the deposit. Give it a try. It's really sad what's going on and how they're deliberately dragging things out. My newly uploaded pictures haven't been edited since last Wednesday, I've never experienced anything like that before.

What do you mean they credited you and then asked for it back? It seems absurd to me. Today 3 of my withdrawals were completed and I proceeded with another one

Yes, that's right. It's certainly not nice to get emails with bonuses, but if they do not have an update or have checked all documents for verification, then they probably don't have anything to say to you yet. So we'll have to wait and if the casino doesn't manage to do it in 14 days and send the money, then you can contact our team. 👍

Hi, we give casinos 14 days to resolve the withdrawal process so if you can't get the money by then, be sure to get in touch and our team will try to help you with complaint. 

Anyway, have you already verified your account with the casino ? I see a lot of players are writing here, so they must be checking everything in the casino.

Hope you will have your money as soon as possible.

Hey, in that case I would file a complaint here on this link. I think 14 days is enough to sort it out. You can be patient, but I know how you feel when you haven't had money for 2 weeks. 

You gonna go for it? 

Hi, I understand that it's certainly not nice to go through verification when your last document is wrong and it's still rejected. However, live chat has nothing to do with this, this kind of thing is handled by another department. They will only tell you what they know too. But did you try to email the casino what you should do in this case and what is the issue with your transaction history ? Did the casino tell you anything about it ? 

Anyway, since you have an open complaint, our team will try to assist you if it still doesn't work out. I hope you will be able to verify your account.

I see you have the same problem with account verification. I would recommend to cooperate with the casino to get over with as soon as possible. However, what exactly is the problem with your document ? 

Good evening, I just received the money!

Yes, I wrote an email but don't get an answer as to what could be wrong with the transaction process. It's not my first payout from a casino, it's always worked out so far. Only at this casino you play for time.

Yes, I have already sent them everything that was possible, nothing more is possible. I've never experienced anything like that before; the transaction history and 'e-wallet proof' were also rejected even though everything was visible. But I have already opened a complaint case here.

Mr jaro I receive my money without doing any verification because it is not requested by the company, it just took 13-14 days for the credit. Do I need to do since they tell me no verification by the company? Thanks for your time very good company

when did you take off?

17/3

I hope I get them too. I had done on the 18th