Spinanga Casino - general discussion (page 10)

Now that's perfect news. After all, the wait was worth it and you are not the first one to get the money after a long time. The casino probably has a lot to deal with, since it takes them at least 2 weeks. The important thing is that you finally got the money and you can be happy and not have any worries. 

I'm honestly delighted. 🙂 ☘️🤗

I hope it will be like this and I won't have a problem on my next download

Oh right, then we'll have to be patient because our team will be investigating everything and we'll see what they find out if the casino doesn't tell you anything. Unfortunately, there's nothing more to do. 😥

A good move I think, if you don't know how to proceed and you have provided everything that was needed. We'll see if we can help you, and I hope so. If you have anything new definitely let me know.

Anyway, did the casino tell you why it was rejected ? 🤔

Hello, unless the casino tells you that verification is required, you don't have to do it. But on the other hand, it's an essential thing to do in almost every casino. However, sometimes casinos ask for it from the player later, so maybe you will go through this process, just not now. 🙂

No, nothing. I send them a lot of E-Mails and write a lot of times with different guys in Live Chat and they say 'We send you E-Mail' cause they can't see what is wrong. But I never become an E-Mail or answer..it's so hard, I wait now 22 days since withdrawal process and 11-12 days since first verification process for answers and have send them all what they need. Don't know what is wrong 🙁

Same for me. Funny, is that because we come from Germany?

I deposited via a streamer link and know from several people there that some of them didn't even have to be verified or had no problems at all even though they also come from DE. The fact that it takes a long time seems to be normal there, but not that long and especially not with problems like this. Hope that clears it up, after reading through the things here everyone actually still gets their money, let's hope we get that too..

My transaction history is always not approved. I've sent bank statements countless times, then the transaction itself from my bank, bank card and everything is always silently rejected. I don't get any emails saying something is wrong or what exactly they want.

How does one deposit? And ascension?

Me too, I deposited there with Crypto, Mifinity and Bank and have now sent them all the histories, statements and transactions (also individually) since January even though I only deposited in February/March. Well, let's see if we can get our money and if they can help us here.

And since when have you been trying to get one?

Withdrawal request was made 22 days ago, verification was activated 12 days ago

Keep us informed if there will be some problem, for sure.

I don't think there will be a problem, why would there be?

Just try to be a bit more patient, and our team will do their best to help you out, for sure.

Does the document have the right format? Usually the casinos ask for a .pdf format of documents. It actually happened a lot of times, when this was the reason for rejecting the document. The casino should be able to get the explanation about this to the player, but unfortunately, in many cases, they just simply don't provide any. Try to check the format and let us know, please.

Yes I wait, I mean the team from Spinanga and not you with the negative things, not understand wrong.

There is an image or a PDF file. So it can't be because the identity check and proof of address have already been approved.

So today I got an answer and it really has to be a PDF file. I've sent it off now. I'll let everyone know how it goes