Spinanga Casino - general discussion

If you want to discuss anything related to Spinanga Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Spinanga won't pay my funds. My account does not require confirmation, but now three days later they are telling me about delays. My account still doesn't require additional verification. And I don't know if I can close my account before the withdrawal is made.

Hello. So your account "says" "verified", is that right? If so, at least that is positive. Also when you say they are talking about delays, does that mean they have many withdrawal requests to go thru, maybe? 🤔 Sometimes it can actually happen in online casinos, they could be even understaffed, I reckon. Usually you have to make a withdrawal before closing the account, but it is always better to check that with the support. They should give you the answer about how do they work and what is the best for the players. Have you tried to ask them about that, maybe? Please let us know if you have any updates.

Hey!

I have been in contact with them through the chat service. One customer service representative says there are delays, the other that there are no delays. Also yesterday I was promised that I would get my money by the end of the day, it didn't arrive. Last night a customer service person closed my account even though I didn't ask for it! I can't log in anymore and the chat reportedly couldn't be opened anymore. Today I received an email saying that I had made a withdrawal of €500, i.e. the same withdrawal that I had already made on Monday. Today, however, it was canceled and redone. Of course, I couldn't do this myself because I have been removed from there. I can't reach them by email and the chat doesn't tell me any information about my new withdrawal for example. Which I haven't even done myself. Now I can't even check on my website whether my account needs to be confirmed and what the status number is regarding my €500 withdrawal. Feeling frustrated and cheated.

Hello.

I would feel the same too! Not only did each representative provide different information, but frankly, there was also no way to get feedback on the closed account. This is the worst situation, and I would expect anyone to get you through this properly.

I'm trying to figure out how to get in touch with the casino; the last resort option is usually per their social media profile. Would you try that?

I'll be here for your response. Without maintaining contact, though, I fear the best shot will be a complaint.

Well, let's give their socials a shot, shall we? 🤷‍♀️

I have been in touch again. But I didn't get any real answers. We were asked to wait for an email from the relevant department. I no longer know what to do or where to ask for information. My money has now been withdrawn for 7 days.

So it's not nice and I definitely sympathize with you when it's been going on for a week and you can't get any relevant answers. We give casinos 14 days to resolve a withdrawal, but if you are still spinning in circles, then as Radka wrote, I would oblige you to open a complaint even if you have to wait until mentioned time. 

Anyway, what does the casino give you as an answer to your withdrawal ? Is it maybe this "We were asked to wait for an email from the relevant department" ?

That's exactly the answer I get. The casino is absolutely miserable! I recommend you also calculate its reliability estimate.

Okay, so if nothing changes and you still don't get an answer then you have the option to file a complaint on this link. Have you also tried socials as recommended ? 

Of course 14 days for casinos I have already mentioned so after that time our team intervenes deeper into the case. If the casino does not try to resolve your situation and the complaint ends up as unresolved, it would get black points and this would have an impact on its safety index.

So we'll see what happens in the next few days. 

I can give an overview of the situation;

the finance department first contacted me and asked for my information to make a manual withdrawal. Now, however, complete silence again and the chat washes its hands of the matter and tells to wait. On Monday, it will be 14 days since my original withdrawal. I will be in touch and tell you on Monday what the situation is if my funds are still not in my account. I haven't received any information regarding my withdrawal, I have no way to follow up on the matter, only a poorly functioning e-mail.

Good Evening! Since February 6th I have requested a total of 3 withdrawals. I had emailed the documents they asked for on the site and when I went to the verification tab it said my account doesn't seem to require verification. I have been contacting them for days because my money did not enter my account and when I contacted them via live chat they told me to be patient and that I will have something new soon. Yesterday I went in again to ask about my withdrawals and they told me that the verification has not been done and then the verification category appeared on the casino website to upload the necessary documents there. I still don't have any news, but I'm a little worried about the situation. Can someone tell me if they have ever made a withdrawal from spinanga casino?

They don't answer my emails at all. On Monday will it be 14 days since you requested a withdrawal or since you did the manual withdrawal?

On Monday, it will be 14 days since I have been discharged. They have been dragging it out for two weeks.

I really hope that the information I sent today for manual withdrawal is completely straight.

Well,

In my opinion, the casino is now a little disjointed. It is evident that you are not the only player with these kinds of recent experiences.

Feel free to browse the late user reviews 👈

I would understand technical issues or malfunctioning emails, whatever, yet specifically in such cases, players need to be updated and kept informed. I'm sorry you're left unknowing.

Please share the progress, in the worst scenario, we will step in. For now, I would give it a few more working days, since we allow the casinos 14 full days to overcome issues and settle the situation down.

I'll give it some more time. I am still waiting for my documents to be approved. I'll wait and see if I have any good news later. But in general something I don't like about this casino.

Certainly that would probably be the most sensible thing to do. It's good that the department has contacted you and will see if your money comes in or not. If it doesn't you can contact us. 

Fingers crossed that this will not be necessary. 🤞

That's probably the most sensible thing to do. We'll see if the documents are accepted and what you'll hear in the next few days. 

Let us know when new information comes in. 🙂

I am happy to say that my withdrawal has arrived in my account today!

it took exactly 14 days, but now the matter has been resolved.

thanks for your support here.

Hey there!

Great news, indeed! Though, I'd say the casino should work on it a bit. 🙂

If I may say, you have been very patient, it's only fair that the money has come!

Mini update: I'm waiting for my details to be verified. They have twice rejected the photos I have sent with my card even though my details are perfectly clear! Now I resent photos from yesterday and am waiting. I remind you that I have requested a withdrawal since February 6. I am starting to believe that I will never get my money back.