Spinanga Casino - general discussion (page 2)

I'm sorry to hear that. Would you say there is a valid reason for rejecting the photos? Maybe it's not about the quality at all. One way or another, can you ask its support for a clear response regarding this issue?

Though I hope it won't be necessary, there is always the free complaint feature we suggest to players in your situation. Don't hesitate to submit your own 👈, once you feel ready for that.

Thanks for your answer. I want to ask something. Even if I make a complaint, how can you help me? Do you have contact with spinanga casino? I have not understood.

Hello there. Whenever you decide to submit a complaint, our team of specialists will try to help you out with everything they can do, even contacting the casino. The casinos safety index is pretty high and we have had quite some resolved cases, when it comes to this casino, as you can see yourself. So, the answer is yes, we do have a contact with them, and if you feel, that you need some help with the issue you ae having at this casino, to file a complaint is probably the best thing you can do. What do you say, are you going to try it? If you are unsure, here 👈 you can read some useful information about what to expect. Please let us know if you need any other assistance.

Important update! Today my account was verified and I received the funds from the first withdrawal I requested! I'm still waiting for two withdrawals I requested on February 8th and 9th! I hope everything goes well now that the beginning has been made 🙂

This is some positive news, I am very glad. Hopefully you will get the other withdrawals soon as well.🤞 Please, keep us posted.

Good evening again! All withdrawals have been made! I was relieved! Thank you very much

Hi, I'm so glad that all the money finally arrived without any problems. 🎉🤗✌️

May I ask how long you waited and by what method did you withdraw? 

I had requested 3 withdrawals. The first 6 February, the second 8 February and Tuesday 9 February. My account was verified on February 22nd in the morning and in the afternoon the first withdrawal I had requested was made. The other two took place after two days. What is meant by which method?

So apparently it was the verification that delayed the withdrawal, since you say that you received the money quite soon after the successful verification of your casino account. 

By which method I meant how you withdrew the money - whether it was a bank transfer or some other way. 🙂

By bank transfer normally

Thank you, because sometimes players use a lot of different payment methods for withdrawing or depositing, so I was wondering how long your withdrawals took. Therefore, I appreciate your reply. 

Anyway, will you continue to play at this casino ? ✌️

I've been playing there for some time now, i.e. in the casino, it's okay so far but unfortunately there are problems with payouts, I've been waiting for verification for a week, the payout of €480 is still under review, I've contacted support several times, they're very nice but they are always the same answer, that I don't have to worry, you would report it via email, but unfortunately nothing happens, I can't even verify myself, it's all quite strange.

Hello, shanty13!

Does it mean you have already sent your documents for checking and are waiting for the results? Well, I fear we have to give the casino some time. I imagine how inappropriate this may sound, but still, we allow casinos 14 full days to verify players and send the money; only after this limit runs out do we step in.

Could you keep us posted, please?

Hi Radka, yesterday I finally received an answer via email.

-Hello Ramona,

Thank you for contacting our customer service.

Please note that your withdrawal is cancelled. Please make a new withdrawal using an alternative payment method.

I then replied to that

Hello, I don't understand why I should specify another alternative payout Acceptance due to illegal gambling is rejected because I had the problem before, at another casino, and with the visa it was and is no problem to pay me my money. Kind regards

What I find strange is that there is no mention of verification, when I go to verification in the casino it says, It looks like your account doesn't need to be verified

I find that very strange too, and I'll wait and see if there's an answer.

I don't suspect anything good

Best regards

Hello, that was the first time they did that to me and the second time it happened, I don't think the casino is reputable because the reviews in other rating portals are bad. I'm curious to see what happens next

And what alternative did the casino offer you in this case ? As for the verification, have you sent the documents and do not know at what stage they are still in ? Personally, I would assume that it's probably all right if the casino told you that you can withdraw, but I'm not quite sure about it. 

So I could certainly use an answer and I'll wait to see what you come up with. If you haven't sorted anything out in 14 days, you can contact us and we'll try to help.

Hello Jaro, I already mentioned above that this casino didn't ask for verification in any way and it says, when it comes to verification - It looks like your account doesn't need to be verified - so in short you supposedly wanted to pay out but please via another bank of my Seitz, without verification everything is very strange and not trustworthy, maybe you read through everything I have already written above and thank you for your offer that you would like to help me.

Best regards

Aha, I understand now, sorry for the misunderstanding. Some casinos don't require verification but I personally would probably be cautious in this case too.

As for the withdrawal, did you try another bank ? Have you received any update from the casino or reply yet ? 

hi, yes I tried my regular bank yesterday but since I changed it now it will take another 3-5 days for it to be checked. and it's now only €400 but I'm sure my bank will reject it because of illegal gambling. In every other casino it worked smoothly with the Visa that I constantly use to deposit, but not with them.

Hmm and you don't have any other alternative than bank transfer to withdraw ? Of course I understand the inconveniences that can arise when withdrawing and also the case you describe. 

However, you will see what happens in a few days and whether your withdrawal will be approved. Of course, be sure to let me know if you have managed to make a withdrawal or if you are still having issues. 

I will be waiting.