Spinanga Casino - general discussion (page 3)

Hi, I used to deposit with Visa in every other casino but apparently it didn't work there, but still nothing so far, it's still being processed, for me it's always been a smack of that If you hold off, let me know immediately if something finally happens. I'm honestly going to withdraw it now and have it paid out to my credit card again because I can't stand the inconvenience caused by my bank, for example account cancellation due to illegal gambling, which means it will take even longer.

Well, I don't blame you for that at all, and that's why I asked if there was no other alternative than a bank transfer, since you mentioned some problems on the part of the bank. 

Anyway, if you don't withdraw and the casino has a problem and you have no answer why, you can contact us and we will try to help you. 

We give casinos 14 days to resolve the withdrawal issue and if they are unable to send you the money, then you can consider filing a complaint. 

I have been waiting for a withdrawal for two weeks. They canceled the first one for no reason. Now I've been waiting for more than 3 days for approval for my third withdrawal attempt of €200. Customer support always writes the same things, they can't tell me anything about it. Furthermore, there is no section to insert identification documents for withdrawal. Scammers

I also think that something is wrong, which is strange. I recently left a review about this casino and now I can't go in because it says this from here - Because of your IP address, we can't give you this page Show - Why could and still can play there???? I think no one will see their winnings from this casino.

If I'm not mistaken, your account has not been verified yet. Am I correct? That could be the case. Many casinos won't let you withdraw without a proper check. It seems the casino won't share any details until then, which is surely not very pleasant.

Keep us posted on how you're doing, just in case you need some help.

Hello, shanty13!

Are you talking about technical issues with the Casino Guru site, please? I couldn't tell for sure, so I'm asking. 🙏

Good morning Radka, I don't think this is a technical problem for you because you show it to me - because of your IP address we cannot show you this page - I think this is to protect German players because it is illegal gambling in Germany But what was just strange was that I was able to write a review about this casino on your site and now I can't go in there to change my review because it's there with my IP address.

I think I now understand the situation pretty well. Sadly, to be tolerated by GGL, we need to hide most of the casinos for players coming from Germany. Thus, you won't see even the review anymore. I asked our tech guys to come up with a solution. I promise I will keep you updated.

an update:

Although the casino is not accessible to you, you may still find the review in your account, and you should be able to update it. Please access your profile and try that 🙏

Hi Radka, unfortunately not, because I would rate it as negative now, but that's no longer possible. Today I went into the casino and saw that my winnings were now only credited to €350 without any indication of an email. I had to ask again about my withdrawal anyway is after 5 days, the processing of the payouts is not 2-3 days, you always have to ask questions after the days, had a technical problem and would contact me via email, you wouldn't just have my €350 credited back and the exact same answers as I did asked what that was supposed to mean, first it was said that where I deposited the payout would be made, I explained to her that we would stop it at the first attempt, their account and also the account where I had deposited, then it was said whether I Please specify another account for the payout, as I have no other choice than to use my bank account and will probably get into trouble with my bank because of illegal gambling. I also asked where their license came from, as there is no mention of it on their website . I also took a screenshot of this process.

You know, I could use deeper insight regarding the user review and its edit. Can you confirm whether the edit button works if you access the user review from your own profile, please?

We tested it and found that it should be working. If you still have issues editing your original user review, please send me the screenshot so I can help you out. 🙏

Frankly, I can't say I fully understand the situation in the casino. Have you mentioned more than one account and also need to deposit to get a withdrawal? Please correct me if I'm wrong.

Hi, yes it went today, luckily I was able to change my rating. Thanks

When I paid out for the first time, I specified the account, Visa with which I deposited was rejected twice, (at other casinos it was never a problem. Yesterday I had a heavy heart (since I suspect that my bank is rejecting it because of illegal gambling and I get into difficulties, which could lead to the termination of my bank account) my bank details have now been given, attach the written history here. Everything is very strange, it's also strange that when you make a payment, you get an email that the finance department will shortly (already the first joke) the request is processed. And nothing happens, you have to question it after 5 days and it's canceled, I don't really know why to this day, it's strange that there's no verification, not even an email that it was processed and sent out for payment is what is actually common in every casino, sorry it stinks to high heaven, this has been going on for over 3 weeks now, the best thing is that even though you stupidly made a deposit again, you can't claim the bonus because I have a payout pending I have, which have not been processed and have nothing to do with the payments that were made afterwards. The casino is unbelievable

Well, I'm glad that as far as the user review is concerned, everything was fine and you could edit it. 

Regarding your problem, I think it's time to open a complaint, because when it's been going on for 3 weeks and you still haven't gotten any help, it's not right. 

You can do so here on this link.

Our team will try to help you and we will see what can be done. 

Are you in? 

Hi, thank you in any case, I'll wait until tomorrow. I will write to the casino again today.

I have another question because unfortunately I can't see all reviews of casinos because of my IP address. Because there is another casino that has the same page structure as this casino, so I wanted to ask if you have any review procedures for this casino , I suspect they belong together, Jackpot frenzy, because there is also a payout of 150 EUR open but only for a few days but 0 reaction, same procedure, no verification requests, nothing.

Hello, shanty13.

Have you made any progress today? ✨

When it comes to Jackpot Frenzy Casino, it is the same problem, the casino misses a German license, so we can't show its properties to you. Further explanation is here 👈

Try to describe your history with it in this thread 👈 please. Just to keep the forum a bit organized for others.

Hi, I wanted to ask if you have received your €200 by now?

I'll do it, there's not really any progress, they wrote to me today, after I had to ask again, that I would receive notification from both casinos today, so I'm still waiting for today.

So it's still exciting, lol