Spinanga Casino - general discussion (page 8)

They write to me that I don't need to send my documents and the chats always reply in the same way that there are delays in payments for many requests. But in my opinion I will never see my money again😔

They tell me I don't need documents, the chats tell me to be patient and I don't know what to do anymore

I have now sent him the driving license and health card documents to the KYC, now I am waiting for a response, let's see what happens, let's hope for the best.

Well, I guess there is little we can do for any of you now 🙁. Obviously, the casino is experiencing some sort of issue, and as a result, many players found themselves here on the forum describing the same things. 🤷‍♀️

I suggest you wait a bit more, I'm sorry. Honestly, I would not expect payment during Easter. Pray I'm wrong....

Even now that I have spoken with the live chat I expect the same and such. I said to send documents so that they can do it faster, they told me that my account does not need verification.

We wont receive our money till Easter? wow that's really sad

I asked them on live chat(i mean the bots this site have) to force me to verify my account but they also told me its not needed.... so rip

The worst casino. They sent me messages to make deposit with bonus because I am VIP member. I made the deposit and they give me nothing. I asked them and they told me that the bonus will be activated on the next deposit. Tow days later they sent me email and they told me again about bonus. Guess what. Nothing again. Don't trust them.

Frankly, based on this whole thread, it seems the casino is on hold. Under such circumstances, I suggest waiting, though I understand it's not very convincing.

Just try to hold on, and hope for the best. The way I see it, you are on the list, they just have to get to you eventually. 🤞🤞🤷‍♀️

In most cases, Easter is considered a banking holiday, so I'm assuming that for the casino, which is already delayed with their payouts, banking holidays mean another delay. Of course, I hope, I'm wrong completely.

Hmm, I'm sorry, but in my opinion, sending unnecessary documents won't help deal with the delay.

I have no idea where the initial delay took place, and when they say the verification is not necessary, I would try to believe that.

Needless to say, I understand your good intentions, of course. I'm really sorry you too are in this mess, and hope for the best!

Many issues have been resolved through cooperation. To me, it seemed like the KYC was not necessary. Has anything changed, please? I hope this brings you closer to your withdrawal. I really think they just have to get to you. Try to hold on, please.

No wonder you are not very fond of this casino. Lure players to deposit through the promised deposit bonus, such an offer should be honored.

This is scam casino , I open complaint on ask gabmlers forum https://www.askgamblers.com/casino-complaints/spinanga-casino-witdrawal-not-delivered-for-8-days

Sorry about this situation, really. I can see your complaint, here with our team, where they haven't intervene yet, because of the 14 day time frame, which is a standard proceeding whenever comes to this kind of issues with the withdrawal. Probably you have already read the other posts in this thread, where you can see, that the casino has put on hold many withdrawals of its players lately. I know, that it is a frustrating situation to be in, try to be a little patient, though, so we can find out what exactly is going on in this casino. Our complaint team will do their best to help you out, for sure. Please keep us updated, whenever you have any news regarding your case.

I saw that in the spam email they send me a bonus email if I deposit but there's no mention of the withdrawal and it's a mystery, I'm left stunned by an ultimately paltry sum. But anyway we wait, there's nothing else left for me to do

Dude, I've been waiting for 3 withdrawals since 3/18 and they all say everything is fine, they'll update because of the volume, they haven't been done for withdrawal and I'm worried

Today marks 14 days since my ascension and still nothing. I talked to them again and again and they told me the same thing to be patient and that there is nothing to worry about. I don't think I'll ever get my money back.

14 working days? It's also Catholic Easter, I don't know what to say... can't we do anything? If it turns out like that, I painted it, I calculated like these

We all count on our profits. I don't know what to say about this casino anymore.