Spinanga Casino - Withdrawal is delayed for the player.

Casino hasn't withdrawn my money for 8 working days.

Support answered as a robot, support doesn't answer emails, and a dedicated agent on telegram has not answered for 3 days.

Each time when I ask about my withdrawal they write the same.

Looking for the same issues on this platform I see that there are a few situations in which they respond in the same way.

Hello andrzej1406,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello andrzej1406,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi ,

This is my first witdrawl , I ask on live chat if I need make veryfication and they answer that it is not necessary even I'm new player.Yes I play for my money not for any bonus.Accordinh to their terms they have max 5 bussiness day to withdrawl so I dont will wait 14 days for witdrawl.I spoe every day via live caht and they answer evry time the same roboticall anser and via email but they dont answer the same as manager on telegram.

Hello andrzej1406,

If it our recommended time frame for any withdrawal but if you do not wish to wait it out, we can simply close the complaint. Please let us know if you wish to keep it open or we can close it.

Dear andrzej1406,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.