Spinanga Casino - general discussion (page 36)

player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio

Could you please advise us about the date again?

If you're waiting more than 14 days, I would suggest you file a complaint here with our team, and we'll try to get it solved.

Please follow this link to do so and let us know how you go.

I lost some money at this casino that has no deposit, play, or withdrawal limits. Their withdrawal process takes a week or longer.

After I requested my account to be closed, they stalled for a week and kept sending me bonuses to lure me back. I eventually got fed up and started saying harsh things to them. Only then did they claim to have closed my account. I received an email confirming the closure, but I didn’t bother to check if it was actually closed.

A few weeks later, while clearing out my emails, I came across an old message from them. Out of curiosity, I clicked on the link to their site. I entered my login details just to confirm that access to my account was denied—but to my surprise, I was able to log in to the supposedly "closed" account without any issue.

I thought, "Okay, maybe I can log in, but I probably can’t deposit or play." To test this, I tried depositing funds, and the transaction went through on the "closed" account.

At this point, I was furious. I knew that to withdraw the deposited funds, I’d need to play them through, which would take at least a week. I played the funds, lost almost all of it, and was left with just €20 in my balance. I then contacted their live chat to ask why I was able to deposit and play on a "closed" account. After a few minutes, they kicked me out of the account.

To this day, I’ve received no response or explanation from them, and they effectively kept (or stole) the remaining €20.

Then I asked for help from Casino Grounds, but they did nothing. They only told me that they contacted the casino and have been ignoring any other messages I’ve sent for the past 7 days.

So don't use Spinanga or "Casino grounds".

Hello, I think I sympathize with you in this situation, because it certainly shouldn't happen and when they close your account it has to be that way. Unfortunately, a lot of times it is exactly what you described and it is not a certainty that the casino will close your account and you will never be able to get back in. Apparently there are only a few of those. 

Anyway, I'm sorry that you deposited there again because you lost money unnecessarily. On the other hand, if you had a closed account and you could have got in without any problems and deposited and then they took your money when you contacted them, that doesn't seem right to me. Especially when you obviously didn't win anything on that deposit.

Wouldn't you be interested in filing a complaint with us? Maybe our team could help you, although I'm not saying 100%.

What do you think?

Good morning. I would like to know if anyone else has been denied bonuses by the administration (without any reason), so I cannot spend points, having many

It's possible. I'm verified, but they asked me for all the movements of my Visa card from the last 3 months.

Hello, this casino is terrible, they have scammed me, they have used my bank details to buy and they do not respond to the claims, they do nothing and because of them they blocked my bank account, that is, apart from not giving me the withdrawal, they scam me by buying, I have had damages and losses from them plus the violation of privacy. I do not recommend them, the same thing could happen to you. Some are shameful, thieves in white collars.

The casino is spinanga, do not trust them, they show their terms and conditions, but if you do something they close the account immediately, but if they commit any fault, they wash their hands and do nothing, terrible casino, do not play, do not spend your money in that casino, you will be scammed.

I'm sorry, what was the nature of this fraud, please? How did the casino use your banking details to buy, for instance? I wish I understood better, but I feel I need your help for that.

Hey, I see there's a problem with the bonuses. Unfortunately sometimes this can happen and it is not an isolated case. Also, have you tried asking more questions about what they told you? Sometimes it's also because the player often takes bonuses and doesn't deposit in between, which is quite important. Sometimes, on the other hand, you manage to win maybe a couple of bonuses and the casino restricts the player from them. 

Do you know anything more?

Good afternoon, I requested a withdrawal on the 5th and what a coincidence that on the day of payment they cancel it due to a supplier issue, something I don't understand since if I deposit to the casino, it is the casino itself that must make the payment to me, I speak with them and nothing, they don't solve anything either, I request the withdrawal again and of course now I have to wait another few days! And they still tell me that it's thanks to me that I have received the money that the supplier sometimes loses the money, I want my money since it is a good sum and I want solutions as soon as possible

Hello there.

May I ask what you mean due to the supplier issue? Does it mean that your payment provider rejected the payment, perhaps?

Have you checked with your bank?

Please let us know how it goes, for sure, and if there is no movement at all, we'll try to intervene.

Hello, well I don't know, according to them the provider rejected the payment, they didn't give me any reasons, their phrase was maybe the power went out or who knows, but we have to start over, nothing, yesterday I requested the withdrawal again and they told me now I have to wait again, but the weekend comes and it stops until Monday, they also told me or you can cancel and play the money and I told them no that I have been waiting for 5 days for the money that I told them I needed since it was a good sum that would come in handy for my house and they say well you have to wait and pray that it doesn't get cancelled, if you please help me

Hello,

It sounds like the casino is using a 3rd party company to handle the financial transactions, which, as you correctly pointed out, should not be any player's concern.

May I know what withdrawal payment option you opted for? Perhaps asking your payment provider about rejected transactions might bring up some clues.

Just do not play with the money, please. Does the casino allow you to set gambling limits? If so, you may use the tool to prevent losing the money.

For now though, I fear we have to give the casino some time to deal with the matter. Update us regularly, please. We will be here.

No, I just want to withdraw the money, not play it. Today, the 10th, I still haven't received it, since they cancelled the withdrawal and they just keep telling me that maybe the provider lost Internet or electricity or whatever. The withdrawal was made by the same card I used to make the deposit. Before this, they answered me well and quickly, now they answer me badly and slowly. I need to collect that withdrawal now and forget about everything.

Have you tried to contact your bank regarding all this, though?

It should be a good move to do, and if you see that it is still going nowhere, let us know, please, and we will try to intervene.

If the bank told me that they have no idea of any income, that they have not denied anything, the casino wants me to cancel and spend the money, but I do not want to cancel, I want to collect my money and forget about them since they only play with people, they receive their deposits, we deserve to receive our prizes, please help me because it has been almost 9 days without collecting something that is mine.

But now I go in and from the 9th I captured a screenshot now it tells me to request the withdrawal on September 1, 2025.. I need your help and to get my money back please

I suggest you leave the balance intact, collect as many screenshots, email, or any other infrmational stuff, and submit the complaint at once.

Please start with this green link 👈👈 Follow the questions, respond appropriately, and when you reach the point where you need to explain the matter, please do so as best you can.

It should not take much time to review the issue afterwards by our specialists, I hope.