Spinanga Casino - general discussion (page 25)

And they wrote back like this

I have now also been waiting for discharge for 17 days. Every day it is said that we informed the responsible department that they will consider the withdrawal as urgent. Today even as a "high" rush. It's very strange to me that nothing really happens. Emails are not answered and despite numerous live chat discussions, the matter has not progressed anywhere. It would be nice for me to get the contacts of the upper management so that the matter can be reviewed.

Same for me

I can see that you have mastered it yourself and therefore Tomas has described everything you need to know. We'll have to be patient for now and you can check back in the casino from time to time to see if you learn anything new. 

If you do, I'll be here. 

Hi, that's definitely a problem, because you have to use everything in the casino exclusively in your own name. You are not allowed to top up someone else's account, so I think the verification will probably be quite difficult and will end up failing. Such things are basic and are always written in the Terms and Conditions. 

Did you play in the casino for the first time ? 

Oh god, I didn't even hope it would be rejected by the casino again. Do they keep giving the same reason or was it for something else this time ? 

So I sent the complete transaction history as a PDF and then this came!

I then sent the complete transaction to the bank again

I don't understand it all anymore!

I was always able to verify myself everywhere without any problems

It's been like this for exactly 3 weeks now!

Yes is there a way at leaste get the money that its in the account back

That's quite a lot I would say. In this case we will have to wait to see what our team finds out and how it will develop further because in this case I really don't know what to say. I find the whole thing a crying matter. I hope that our team will be able to help you.

You can certainly try and ask for a withdrawal, but I'm not at all sure how it will turn out. But you can let me know.

Good luck

I don't understand what they want anymore

Would they perhaps still like the card?

can't upload anything here! The upload button is simply gone!

I have requested a withdrawal since 6/22 and still nothing

Mine has been running since 14.06 and not even the verification has passed

I can see that this is getting harder and harder for you to verify. You wrote on live chat that it is not possible for you to deliver documents because you cannot upload them ? 

I also noticed that the complaint has progressed and now the casino should respond to it, so I firmly believe that it will bring some light to this whole situation and eventually it will be resolved. 

If there is anything new, don't hesitate to write.

Hello, we give casinos 14 days to send money to players and I see that this has not happened in your case. That's why I would suggest you start by opening a complaint where our team will try to help you. 

If you are interested, you can open it by clicking on this link. ⬅️

However, since you have been waiting for over 2 weeks, did the casino tell you the reason ? Were you able to verify your account ? Did you play with any bonus ? 

Let me know where you stand in your situation.

I made a deposit on 6/16, I had bonuses and I turned it over normally, then I saw that the withdrawals were delayed and because I had a balance I canceled them in order to withdraw the largest amount I could. Then there was an error with the payment method and I again canceled and then withdrew again since then every day they mock me with automatic replies and even a representative spoke to me as if to tell me don't stun us there are worse things 

Verification since 3 weeks 😩