Spinanga Casino - general discussion (page 26)

Well, if you didn't get any further and you keep getting the same generic answers then I would open a complaint on the link I shared with you in my last reply. At the moment I've seen that the casino has quite a few open complaints and a lot of players are experiencing a delay in withdrawals, but eventually even though it's been quite a long time the casino has paid the players so far. 

So I strongly believe that this will be the case in this instance as well and you will not have any further problems. 

If anything changes, let me know.

So did you get the update by email as it says on the screenshot you sent ? If so, what was the content or what did they tell you ? I'm sorry that you've been waiting so long and that it's still impossible to verify, I'd be losing patience. 

But unfortunately there is nothing we can do but wait.

It's hard to believe that they have had so many withdrawal requests for a month... I think that any self-respecting casino would have solved this matter differently, instead of canceling the withdrawal after 10 days due to a technical error, which makes the waiting time for the withdrawal longer. The casino regulations state that withdrawal processing takes up to 3 business days, and if the player does not comply with the regulations, he is immediately punished... No justice xD

that came by email

Yes, I understand what you are saying and I think you have a point. However, we know that withdrawals may be delayed not only by the casino but also by other factors. That's why we also give casinos 14 days to sort it out and if they don't, then we advise players to complain. I know that everyone would probably like to get the money sooner and not have to file one, but sometimes it's probably not possible. Anyway, I hope everyone who is waiting will see their money as soon as possible.

Can the documents be delivered to them again or not? Last time I saw it was a problem. Even so, you probably haven't moved on and I'm getting worried, but anyway the complaint is still open and we have to hope that it can be resolved.

This has now arrived, so it is apparently still being checked, I can't upload anything anymore!

And they canceled the payment again... this time after 10 days. This casino is terrible

Yes, that's really terrible

I asked for confirmation of the transfer and they don't want to send it to me... Because it's supposedly my bank's fault that I didn't receive the money. SCAM! And money can be transferred from other casinos without any problems.

Oh, the money was sent? I thought it was cancelled?

Oh, the money was sent? I thought it was cancelled?

According to them, they were sent but the bank canceled the transfer and the money was returned to them.

So in the end I didn't get them

I would be happy if we could take a step forward, but since June 14th when I requested the first payout, nothing has happened ☹️

So you'll have to wait until it becomes available or the casino gives you an update. But I don't understand that if they ask you to do something, it can't be uploaded, it's illogical to me. 

Nevertheless, did you try to ask if it doesn't work if you can also send it by email ? I thought of that as a possibility. 

So when the casino told you that there was a problem on the bank's side, did you try to contact the bank to find out if that was really the case or if they had an issue ? It might not be a bad idea. 

Anyway, if you have a complaint, I believe we can help you and hopefully you will get your money. 

I'll keep my fingers crossed for you. 

I've asked everything and always get the same answer! Wait and see!

Answer in chat

I think it doesn't even make sense anymore because every answer is the same. I would try to write to them once every 2-3 days but probably not anymore and unfortunately you will have to wait. 

I hope the casino will answer your complaint and clarify the situation. 😕

I contacted the bank and they told me that I should send them a transfer confirmation from Spinanga (Spinanga does not want to send me a transfer confirmation).

The bank said there was no transfer to me.

So someone is cheating here and it's Spinanga.

I was supposed to write an e-mail to them about this and so far no one has responded.