Spinanga Casino - general discussion (page 24)

let's hope for the best. If I have a wreck a second time, I have to start some follow-up measures.

It's the second time I make a withdrawal, the first time was 3 days after many emails and chats. Now because the amount is large, I have made 3 withdrawals, 4 days have passed since the first withdrawal and still nothing.

Have you used the same payment method every time?

Yes of course. But my account is not verified because it says it doesn't need to be.

For me it took 10 days, even though I had always asked, and now the verification has been going on for 2 weeks!

Should I send the verification papers myself?? What papers do they want?

So I sent everything again because it was rejected again

I would like to show you what I sent

Yes if you can tell me what you sent

It's really a ridiculous activity. It took 16 days in total to get one withdrawal and there is still no light at the end of the tunnel. Live chat always has the same automatic answers, just as if you were talking to an artificial intelligence. No one responds to e-mails, support and KYC have been tried, but the radio silence continues. I would like to be able to complain to someone about who is in charge, but in the chat no one wants to give contact information other than that email from Support.

Okay, so did you ask the casino why they delay your withdrawals ? 

As far as verification is concerned, apparently you don't have to provide documents until the casino requests you to do so. 

Also do you know the reason why the documents were rejected ? Did you get any reasonable answer if you asked ? 🤔

I saw that you have already filed a complaint, so our team will try to help you if it goes on like this. 

Hopefully all players' cases will be solved and everything will be fine. 

While I know it must be frustrating and it's an awfully long wait, you have an open complaint with us. We'll see if we can help, but I firmly believe that if the casino has such a high safety index it will be resolved. 

From what I've seen, the casino tries to handle complaints as well, so I'm hoping that will be the case here as well. 

Be sure to let me know if anything changes. 

I asked them and they say they are delayed. I think they are the worst company on the subject of withdrawals. And you should help with some sort of complaints so that the people who play here don't have any problems with them. That is, if I mistakenly put €1000 in while I wanted to put €100, I will have to wait 2 months to get my money. Simply unacceptable. Something has to be done. Right now I have 9,000 that I don't know if I'll ever get

I have never seen the opposite where the processing time for withdrawals is longer than two weeks. I thought 48 hours was a long time to withdraw on one side, but it's not. I just want my money back and after that I will never touch the asking page again.

And didn't you think about filing a complaint, if I remember correctly it was already offered to you. Sometimes different things can get in the way of withdrawing money, so it's always good to be informed. 

So what do you think, are you gonna go for it? 

I think I should do it. will you help me

it was rejected again!

I have sent all transactions

hello, a few weeks ago we made some deposits to the account of a friend of mine at spinanga casino with my own card and then we made a withdrawal from my friend's card. After a few days, verification was requested on both my account and his account. In his account, ask for my own card for verification (which I have already sent for verification to my own account). Should I send him my card for verification or will there be a problem because it is not in his name?

Because I have done it at Stoichiman, this is entirely up to them and how good a customer you are for them to do you a favor. If you have a pending withdrawal, do not be in a hurry to rejoice because they may cancel it.

Eventually the chat stopped replying the same messages.

According to them, there are no problems with payments and I have been waiting for a good few weeks xD and the payment is at the final stage. I don't believe that they will pay it out and the money will probably go back to the main account...