Scatterhall Casino - general discussion (page 4)

Just read the discussion about wildpharao as we warned some time ago that this casino has something to do with wildpharao

Hello Tobias137,

Sadly according to our first response information gained from the complaint team, I'd say that you should wait:

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

You can submit the complaint whenever you wish just keep in mind that the complaint team will intervene only as described.

I hope it won't come that far.🤞

Anything new so far?

Nope... Still not a penny in my account.

With you ?

I only got the confirmation yesterday at 8 a.m. but so far no money in sight.

The credit arrived in my bank account 5 minutes ago.

Am I relieved that I received the money?

However, it was cheeky, and it was definitely not transferred on Friday if it only came today.

I too have just received the transfer - amazing 14 days for 500 euros

good that I still have 6 payouts ahead of me then I'll be done in June at the speed 🤣🙈

Yes, it just arrived at the account - unfortunately I still have a few payments ahead of me ....

Dear Yasin,

I hope this message finds you well. I am very sorry to hear that you feel this way. However, we cannot ignore the many instances where you have exhibited negative behaviour towards our staff and company.

To provide context, you contacted us initially to change your details and complete the KYC process. Then, in live chat, you complained about RTP, claiming it was 3%, despite being advised that it was set to game provider standards. In response, we gave you a 10 euro bonus. The following day, you returned to live chat to complain about the RTP again, this time claiming it was at 10%, and requested another bonus. We informed you that we could not provide another bonus. Despite this, you were able to use every bonus code we had sent out via email to our existing customers. We also gave you other bonuses when you had to wait for your deposit to come through.

On January 20th, you requested a no deposit bonus, which we declined as we had already given you a free bonus the day before on January 19th. The following day, you requested another bonus after losing all your money, and then again on January 23rd. You permanently closed your account on that day, only to come back the following day and request its reopening because you had a bad day. We complied and reopened your account on January 24th, giving you a 20 euro bonus when you asked for a 10 euro no deposit bonus. You also benefited from the 10 euro free we gave to players for filling out the Casino survey. On January 27th, we gave you another 10 euro bonus for your birthday.

On January 30th, you reported a problem with a code not giving you the free spins it promised. We told you we were checking on the problem and would let you know. The next day, you came back to live chat and asked again for the spins. We told you we were still checking with the team, to which you replied "I sh*t on these spins" and left the chat. On February 1st, you came back and requested the spins again, after saying the previous day that you did not want them. You then attempted to blackmail us by threatening to leave a bad review on casinoguru if we didn't act fast enough. You also tried to blackmail us by saying you would post a screenshot from another casino where you received a "bad gateway" message.

On February 2nd, you requested yet another free bonus, stating that you were loyal and deposited daily. On February 3rd, you made another deposit using a bonus code, and asked if you could use the same code again. We informed you that not all codes can be used more than once. On February 4th, you asked to speak to a manager after being told we could not give you another free bonus. On February 5th, you returned to live chat and requested another free bonus, to which we told you that you would receive a code via email every day.

You also contacted our manager August, who gave you 50 euro free bonus money because you had issues with your account. You asked him for another free bonus on February 4th, and then again on February 6th and 8th, despite being told no. On February 8th, you sent an email to August stating that you were here again, and that you had been directed to him to request another bonus. You also mentioned that you would continue to make deposits, but only if you received another bonus.

We have closed your account because we feel you have a gambling problem, and we cannot continue with your negative behaviour towards our staff and company. We take our responsibility to our customers very seriously, and we always strive to provide the best service possible. However, we cannot tolerate any form of abuse or blackmail, and we will not hesitate to take appropriate action to protect ourselves and our employees from such behaviour.

We strongly advise you to seek help if you have a problem with gambling. There are many resources available to assist you in managing your gambling behaviour and we hope you take advantage of them.

Thank you for your understanding and cooperation in this matter.

Scatterhall

Me too. But I'm relieved that it's paid out at all. However, the duration is an absurdity.

I'll write to you later with proof of how they don't offer player protection, for example I should delete my deposit limit if I want to have a no deposit, etc... I hope Casinoguru will soon find out that you're connected to Wildpharao. This will definitely turn out to be the case.

Dear nightm4,

I would like to express my sincere apologies for the delay in payment. We understand that this has caused inconvenience and frustration, and we take full responsibility for the situation.

We have experienced unexpected issues in our payment processing system, which caused a backlog of pending payments, including yours. However, we have since addressed the issue, and we are working to ensure that all pending payments are processed as soon as possible.

We acknowledge that the duration of the delay was an absurdity, and we can only imagine how frustrating it must have been for you. We assure you that this is not our standard practice, and we are taking steps to prevent similar incidents from occurring in the future.

Once again, please accept our apologies for any inconvenience caused. We value your business and hope that you can give us another chance to serve you better in the future.

Scatterhall

Dear Scatterhall Team,

I understand that there can be problems from time to time, but I had to wait 9 days for the first payment - the 2nd payment I received today even took 14 days!

the 3rd payment has been unprocessed for 1 week again ….

I find it extremely unfortunate that you always have to keep running, especially since you can only pay out the 500 euro limit

I still have 5 payouts ahead of me if it stays like this I'll be in May until I've paid everything out...

I think scatterhall is such a cool casino, but these extremely long waiting times don't give you a good feeling anymore

Cheers Mario

I can only agree with that.

I also agree, there are casinos where a payout takes 1-2 days until the money is in the bank account. You have to go along with it nowadays to be competitive.

Dear Marzi,

I'm sorry to hear that you've been experiencing delays with your payments, and I completely understand your frustration. While we do strive to process payments as quickly as possible, there are sometimes unforeseen circumstances that can lead to longer waiting times.

I do want to clarify that from the moment of withdrawal, it can take up to 24 hours to enter the processing stage, depending on the time of withdrawal. Once in processing, the payment is sent to the payment system for payout, bank transfers can take anything from 1-5 business days.

However, I understand that this doesn't change the fact that you've been waiting for a significant amount of time to receive your payments. I would like to assure you that we take all payment issues seriously and our team is working diligently to resolve any delays.

Regarding the 500 euro limit, we do have this in place for security and compliance reasons, but I understand that it can be frustrating when you have multiple payments to receive.

Please know that we value your loyalty to Scatterhall and we're committed to resolving any payment issues you're experiencing as quickly as possible. If you have any further concerns or questions, please don't hesitate to reach out.

Sincerely,

Scatterhall

It's nice how you're trying to save yourself, dear Scatterhall team. If players weren't complaining online, they probably wouldn't get their payouts. What I see is 1. Their first 4 bonuses are exactly the same as Wild Pharaoh 2. Their live chat times are also 7-23 3. The site layout is relatively similar and yes back when I made my deposit I wasn't redirected properly at their casino and it is Bad Gateway Wild Pharaoh appeared. i know what i saw And stop acting like you're sooooo sorry that the player payouts didn't work out.

Dear Yasin,

Thank you for reaching out to us regarding your gambling addiction. We understand how difficult it can be to face addiction, and we commend you for taking the first step by reaching out for help.

We apologise that we are not able to assist you further with your addiction, but we strongly urge you to seek help as soon as possible. It's important to remember that addiction is a serious issue and it can have negative consequences on your health, relationships, and overall well-being.

We want to emphasise that slandering is unacceptable and we do not condone it. We understand that you may be feeling frustrated and hopeless, but it is important to seek help in a positive and constructive way. Slandering can not only harm others but can also negatively affect your own mental health and well-being.

We recommend that you seek professional help from a licensed therapist or addiction specialist who can provide you with the support and resources you need to overcome your addiction. There are also several organisations and hotlines that offer confidential support and guidance to those struggling with addiction.

Please know that you are not alone, and there is help available. We wish you the best of luck on your journey to recovery.

Sincerely,

Scatterhall

Who is the best place to contact me if the payout is being delayed again?

Dear nightm4,

Late payment inquiries are handled through our live chat service. Our customer support team is available to assist you with any questions or concerns you may have, and they will be happy to help you resolve this issue.

To access our live chat service, please visit our website and click on the "Chat" button located on the bottom right-hand corner of the screen. Our team will be available to assist you during our business hours.

We appreciate your patience and understanding, and we look forward to resolving this issue for you as quickly as possible.

Sincerely,

Scstterhall