Scatterhall Casino - general discussion (page 5)

Received payment today, I have to say that it worked very quickly and easily, I also mention positive things! Thank you @scatterhall for the current quick payout 👍👌🏼

Dear TinoElina,

Thank you for your feedback, we are glad to hear that you received your payment and that the process was quick and easy for you. It is always great to hear positive feedback from our customers and we are pleased to have met your expectations.

We apologise once again for any inconvenience caused by the system issues we experienced last week. We understand how frustrating it can be when things don't go as planned, and we appreciate your patience and understanding during that time.

Please don't hesitate to contact us if you have any further questions or concerns, we are always here to help.

Thank you for choosing our service 🙂 and see you on the lucky side.

Sencielry,

Scatterhall

My current payout is delayed again. I hope that the message was meant seriously and that you act accordingly.

Second payout just got approved after about 50 hours. Compared to the last one, which took 10 days, this is a very positive development.

Dear nightm4,

I wanted to personally follow up with you regarding your recent complaint about a late payment. Please accept my sincere apologies for any inconvenience this has caused you. I understand that prompt payments are essential to your experience at our casino, and I want to assure you that we are working diligently to resolve the issues from last week.

I want to emphasise that we take all payment-related matters very seriously and are doing everything we can to ensure that your payment is processed as soon as possible. Our team is currently working around the clock to address any technical or logistical issues that may have caused delays, and we are confident that we will be able to resolve these issues shortly.

We value your loyalty and appreciate your continued use of our casino. We take pride in providing our customers with a seamless and enjoyable experience, and we apologise again for any frustration or inconvenience this delay may have caused. Rest assured that we will do everything in our power to resolve this matter as soon as possible and ensure that all payments are sent out in a timely manner.

Thank you again for choosing our casino, and we look forward to seeing you on the lucky side.

Sincerely,

Scatterhall

I would also like to mention here that my 3rd payout was processed after a week is not quite as fast as with the others but at least an improvement

I've just requested a new payout - I'm curious how long it will take this time

I will definitely post everything positive here as it is only fair

that there is now also gamomat is amazing 👍☺️

I think you will be my favorite casino if everything stays the same and is always improved where it still hacks

Cheers Mario

I got the confirmation on Friday that it was paid out, now I'm waiting, so far nothing has arrived

If I understand correctly, after the payout is confirmed, their system takes 24 hours to send the money and then 1-5 days.

One rightly asks what added value it brings to play there 😀 When other casinos can do everything in a few hours.

The first two payments have just been credited to my account. The first was approved on the 15th and the second on the 17th.

mine was also approved on the 17th today there is nothing on it but then it will certainly be there soon

Dear Marzi,

I apologise for the delay in your payout. There have been some unexpected issues that we've been dealing with over the past couple of weeks, which unfortunately caused a delay in processing payouts.

However, I'm pleased to inform you that the issues have now been resolved, and we are actively working to process all outstanding payouts as quickly as possible. You can expect to receive your payout soon, and we appreciate your patience during this time.

Please do not hesitate to contact us if you have any further questions or concerns. We appreciate your continued support and hope to provide you with a smooth and enjoyable experience moving forward.

Best regards,

Scatterhall

Dear Tobias137

It's a valid question to ask what added value a particular casino brings, especially when there are so many options to choose from. However, it's important to note that different casinos can offer different experiences, depending on a variety of factors such as their game selection, atmosphere, customer service, and bonuses and promotions.

For example, a casino may have a wider selection of games that may not be available at other casinos, or they may offer unique variations of popular games. They may also have a specific theme or ambiance that sets them apart, such as a luxurious and upscale atmosphere or a more casual and laid-back vibe.

Additionally, some casinos may offer more generous bonuses and promotions than others, which can be a significant factor for some players. For instance, they may have more frequent or larger bonuses, cashback offers, or loyalty rewards programs.

In summary, while it's true that some casinos may be able to offer the same games and services as others in a shorter amount of time, there are many factors to consider when choosing a casino, and it's important to assess the added value that each one brings to the table.

But we don't stop there. We are constantly seeking new ways to improve and enhance the player experience at our casino. We listen to our players' feedback and suggestions, and we work hard to implement new features and services that cater to their needs and preferences.

So while we may have experienced some delays in processing payouts in the past, we are committed to providing our players with the best possible experience moving forward. We thank you for your understanding and patience during this time, and we look forward to providing you with an even more enjoyable gaming experience at our casino.

Best regards,

Scatterhall

Dear manuelwandt1604,

Thank you for bringing this matter to our attention. We are sorry for any inconvenience caused by the delay in your payment. Please be assured that we are actively working to process your payment and it should be with you soon.

We understand how important it is for our players to receive their payments promptly, and we apologise for falling short of your expectations on this occasion. We appreciate your patience and understanding while we work to resolve this issue.

If you have any further questions or concerns, please do not hesitate to contact us. We value your business and hope to continue providing you with an enjoyable and seamless gaming experience at our casino.

Best regards,

Scatterhall

Dear nightm4,

We're pleased to hear that the first two payments have been successfully credited to your account. We understand that waiting for payments to be processed can be frustrating, and we appreciate your patience during this time.

We strive to process payments as quickly and efficiently as possible, and we're glad to see that the first two payments have been approved and credited to your account in a timely manner. Please rest assured that we'll continue to work diligently to process any remaining payments as soon as possible.

If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to assist you and ensure that you have a smooth and enjoyable experience at our casino.

Thank you for choosing our casino, and we look forward to serving you in the future.

Best regards,

Scatterhall

My last payment is not out yet, but I hope it goes out today!

Third payout has just been processed. this time also in less than 48 hours.

My experience is something like this:

The first payments were made very quickly

Now a new payment, I'm waiting for a few days, they said in the chat that it should be processed this morning, I hope this one is so.

And so the casino really likes its design, a huge number of games, and the presence of a chat 🙂

Dear pozndarya,

We understand how important it is for our players to receive their payments promptly, and we apologise for falling short of your expectations on this occasion. We appreciate your patience and understanding while we work to resolve this issue.

Please do not hesitate to contact us if you have any further questions or concerns. We appreciate your continued support and hope to provide you with a smooth and enjoyable experience moving forward.

Best regards,

Scatterhall

Dear TinoElina,

I hope this message finds you well. I wanted to update you on the status of your payment. I'm pleased to inform you that your payment has been processed and is on its way to you.

Please note that depending on the method of payment and your location, it may take a few days for the payment to be credited to your account. If you have any concerns or questions regarding the payment, please don't hesitate to reach out to me and I will do my best to address your concerns.

Thank you for your business and we look forward to serving you in the future.

Best regards,

Scatterhall