Scatterhall Casino - general discussion (page 6)

Dear nightm4,

I hope this message finds you well. I wanted to update you on the status of your payment. I'm pleased to inform you that your payment has been processed and is on its way to you.

Please note that depending on the method of payment and your location, it may take a few days for the payment to be credited to your account. If you have any concerns or questions regarding the payment, please don't hesitate to reach out to me and I will do my best to address your concerns.

Thank you for your business and we look forward to serving you in the future.

Best regards,

Scatterhall

Don't let yourself be blinded! This is a dubious casino! and its operator from the predecessor "wild pharao" still owes me EUR 30,000.

You pull off the same stitch over and over again!

Everyone please compare the progression of this forum post with the Wild Pharaoh forum post!

At some point you'll be stubborn again and won't pay out anymore and open a new casino!

DON'T LET YOU BE FOOLED!

I've been waiting again since February 16th. A payout was approved there but, strangely enough, it is not yet in my account. And the new payout is waiting for approval again. When asked, unfortunately always the same statement that it will be forwarded. Actually a good casino if it weren't for these delays.

Money received, thank you 🙂

The same procedure as with Wild Pharaoh back then...

You shouldn't play there anymore...

They try to save themselves here, without a complaint nothing is paid out anyway. Once they have caught enough players, they will no longer be paid out. It makes me sick when you write: We're really sorry that your payment hasn't arrived yet, etc. Such a lie... not sincere. That's my opinion and I really hope that Casinoguru recognizes it soon. How can it be that I get the message Bad Gateway Wild Pharaoh when I try to deposit on Scatterhall. Does that mean the money is probably going there or their technicians failed to cover it up.... I thought I still had a screenshot of it, but unfortunately I don't have it anymore. And I'm not lying, I've been playing for 8 years and this is the worst casino ever. Don't get caught up in their hypocritical behavior.

Just look at Wildpharaoh's complaints. But the older ones that were solved! these are almost the same answers as scatterhall now gives. the chat is also the same as it was back then with the same times. I don't know any other casino that only has support for a few hours. the "finance department" of scatterhall also has a suspiciously similar email address and they never respond there either... definitely NOT a coincidence

Dear asgard18,

I understand that you've been waiting for your payout since February 16th, and I apologise for any inconvenience this has caused. Our casino experienced some system issues in the last couple of weeks which has caused delays in processing payouts. However, I want to assure you that your payment will be processed soon and forwarded to your account as soon as possible.

I understand that this delay is frustrating for you, but please be assured that we are doing everything we can to expedite the payment process. We value you as a customer and appreciate your patience and understanding during this time.

If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, and we will do our best to provide you with the information you need. Thank you for choosing our casino, and we hope to continue serving you in the future.

Sincerely,

Scatterhall

Dear pozndarya,

You're welcome, I'm glad to hear that you have received your money. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We value you as a customer and appreciate your patience and understanding during the payout process. Thank you for choosing our casino, and we hope to continue serving you in the future. Have a great day!

Best regards,

Scatterhall

Your standard excuse that you have problems because of the Ukraine war is still missing... Or is the earthquake in Turkey to blame this time?

https://casinoguru-de.com/wild-pharao-casino-the-player-account-was-banned

do you see similarities? 😉

I've just received both payments after less than a week, so everything seems to be great again, thank you very much

Money was in the account on Tuesday afternoon thanks ☺️

Dear Gmbl,

Thank you for reaching out to us. In order for us to assist you further, could you please send us your Player username via private message? This will allow us to access your account information and address any concerns or issues you may be experiencing.

Please rest assured that we take the privacy and security of our players very seriously, and any information you provide will be kept confidential and secure.

Thank you for your cooperation, and we look forward to hearing back from you soon.

Best regards,

Scatterhall

May I ask how long did the KYC process take for you until you were verified? I sent documents 2 days ago but nothing yet. Only then can my payments be processed???

Dear manuelawandt1604,

Thank you for your message. I'm glad to hear that you have received both payments in less than a week, and that everything seems to be great again. It's always a pleasure to hear positive feedback from our players, and we appreciate you taking the time to let us know.

If you have any further questions or concerns, please don't hesitate to contact us. We are always here to assist you in any way we can.

Thank you for choosing to play with us, and we look forward to providing you with the best gaming experience possible.

Best regards,

Scatterhall

Dear Casino, with you or also with Spinpirate Casino, why does it take more than 2 days to verify my KYC documents? I finally want to pay out

that's their trick like back then with WIld Pharaoh...

You procrastinate extremely. If all players then have a total of X, let's say "10 million EURO" as an open payment PLUS the new deposits from other players, nothing is paid out and the casino closes. You wild pharaoh. After all, the same people are behind it 🙂

But some have already received their money here

of course... still 😉 it was the same with wildpharao back then 😉