Scatterhall Casino - general discussion (page 7)

https://casinoguru-de.com/wild-pharao-casino-das-konto-des-spielers-wurde-gesperrt

I always believe in the good, so I continue to think that you get your money already, only the question I would like to have answered how long did you all wait here for the verification of your documents?

Was done within a day. It was strangely quick.

1 day ? Wow, it's been 2 days for me and there's still no end in sight!

also photo of ID + selfie + address + proof of payment?

Yes, full program

And how many withdrawals have you already booked successfully to your bank account?

7 have arrived. 3 are left. But it always lasts between 3 and 7 days.

I've been waiting since February 17th. on my payout. The terms say something about a processing time of 1-2 days. How long should it take if I want to withdraw 1,700 euros but only receive 500 euros every few weeks? After all, there are no players who seriously re-deposit while waiting for a withdrawal. My account has also been verified for a long time.

Overall, I was pretty happy with the gaming experience. The game selection, the look of the website... all good. The long processing times for payouts and the excuses of the live chats make you quickly forget the nice gaming experience, which is actually a shame and doesn't have to be.

Exactly the SAME wording was always used in Wild Pharaoh! It was always saying "We're not processing a payout, please send an email"

I swear to you, you're lucky if you see any money and if you see any, don't deposit any more! Can you name more than enough alternatives!

1:1 like Wild Pharaoh!

Super thank you

Hi Gmbl, I'm sorry but I cannot check anything without a player username. Could you please provide me with the username so that I can assist you further?

Why am I not getting an answer? I have at your partner casino

Spinpiratecasino and am now waiting more than 2 days for my documents to be KYC verified

Dear Sebst1986,

Thank you for bringing this matter to our attention. We are sorry for any inconvenience caused by the delay in your payment. Please be assured that we are actively working to process your payment and it should be with you soon.

We understand how important it is for our players to receive their payments promptly, and we apologise for falling short of your expectations on this occasion. We appreciate your patience and understanding while we work to resolve this issue.

If you have any further questions or concerns, please do not hesitate to contact us. We value your business and hope to continue providing you with an enjoyable and seamless gaming experience at our casino.

Best regards,

Scatterhall

Dear Isco33,

Thank you for reaching out. I apologise for any inconvenience caused by the delay in verifying your KYC documents. In order for me to assist you, can you please provide me with your player username at our casino or at Spinpirate Casino? This will allow me to check the status of your verification and provide you with an update. Thank you for your patience and understanding.

Sincerely,

Scatterhall

My username is also Isco33 at Spinpirate Casino

I would be very grateful to them for that

Pay out to everyone in general, they don't need player names. They just want the username to pay off the players who complain here, and those who don't complain don't see anything!

Arent you ashamed?

You have been revealed as Wild Pharaoh 2.0!!!!

Oddly enough, you don't respond to the allegations!

You are just criminals!

Dear valued players,

I am writing to let you know that I am available to assist you with any problems or cash-out issues you may be experiencing. However, in order for me to do so, I will need your player username. Please send me a personal email with the subject line "From Casino Guru" to either support@scatterhall.com or support@spinpirate.com. Rest assured that I will personally attend to your emails.

I apologise for any payment issues you may have experienced in the past couple of weeks. I would also like to remind you that the KYC procedure may take anywhere from 1-5 business days due to the high volume of players requesting KYC. If you have any questions about the KYC process, please do not hesitate to contact me.

Please keep in mind that it's important to be patient and understanding, as high volumes of requests can lead to delays in processing times. We appreciate your patience and cooperation in this matter.

Thank you for choosing to play with us, and we look forward to resolving any issues you may have.

Best regards

Scastterhall

I wrote you the email with the subject "From Casino Guru"

I hope you can now help me with the KYC