yasin61's reviews

Casino Guru

We want players to understand gambling.

7 months agoOriginalTranslation
No license/fake license. Limits are set days later, if at all. If you request self-exclusion, a manager must first approve it, but they do not set the self-exclusion and classify you as a VIP. If you ask why the account is still open, the chat will be blocked. Do I need to tell you more? And yes check out this fake Costa Rica license. Casinoguru states that this casino has no license.
  • Many games
  • LIMITS are almost non-existent and the casino takes as much time as it likes to set one
  • Very unfriendly and slow chat
  • If you ask why there is no limit active even after 2 days, the chat is blocked and no answers via email
  • Only when it comes to deposits can someone be reached via email
Automatic translation:
HellSpin Casino
7 months ago
Thank you for sharing your feedback, yasin61. We apologize for any inconvenience you've experienced.

We understand your concerns regarding the delay in setting limits and the responsiveness of our support team. We strive to provide a positive experience for all our players, and your feedback is invaluable in helping us improve our services.

To address your issues promptly, we kindly ask you to provide us with your account details so that we can investigate further and assist you accordingly. Alternatively, you can reach out to our support team via email, and we will do our best to resolve any issues you may have encountered.
10 months agoOriginalTranslation
What really disappoints me and isn't fair: 1. Only one payout on the day 2. Only 1 limit, so no player protection, see below3. 3% or 5% cashback after 1500 euros deposit
They have a promo up to 25% cashback, what you actually get is maybe 3 or 5% no matter what excuses the casino writes under my review now. There is no information on how the cashback is calculated. The casino arbitrarily decides how much a player gets. Otherwise almost no bonuses and no no deposit. The turnover bonuses are useless, it is better to play without them. No player protection, there is no loss limit, no deposit limit, etc. You can only close the account. Technically it would be easy to install something like that, but the casino wants to pick up as much as possible from the players. This is only possible if you offer almost no limits. This casino is fully geared towards making as much as possible with the help of no limits, one payout per day or eg no no deposit after a deposit of 900 in 2 days. Deposited 4000 and withdrawn 1400 so far. Loyalty does not interest the casino in any way
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  • game selection
  • Misleading Promotions
  • No help from the chat how cashback is calculated or no feedback via mail regarding no deposit bonuses that you have requested
Automatic translation:
Royspins Casino
10 months ago
Hello yasin61,

We greatly appreciate you dedicating your time to review our casino!

Thank you for appreciating our wide variety of game selections. Our extensive assortment of over 5000 games is designed to cater to diverse tastes and preferences. With new games introduced on a daily basis, we are committed to keeping our offerings fresh and engaging for our valued players.

We apologize for any confusion regarding the 25% cashback. It is important to note that during the initial stages of participation in our project, the cashback percentage may be below 25%. Our promotion clearly states "up to 25% cashback," emphasizing that the actual percentage can vary and is not guaranteed to be 25% in every instance.

At RoySpins, we value the loyalty of our new customers and have implemented a system that rewards your continued support. As you progress in your quest with us, you can look forward to increasing cashback percentages. We are committed to making your experience more rewarding, and we assure you that additional cashback will be available soon.

Regarding loss limits: As a newly opened casino, we acknowledge that there is always room for improvement. We are gradually integrating the player protection tools you mentioned, which will be made available in the near future. In the meantime, you can easily restrict access to your account with a single click or reach out to our live support for more customized restrictions.

We recognize that our Welcome Bonus may be new to you, but we want to assure you that it comes with numerous advantages. Here's why our bonus is a game-changer that will elevate your gaming experience:

1. Non-sticky bonus: Enjoy the freedom to withdraw your funds at any time without any obligations.

2. No maximum bet restrictions: Feel free to place high bets and explore bonus buy features without limitations.

3. No maximum withdrawal limits: Your winnings are entirely yours to claim, with no maximum thresholds.

Our bonus provides unparalleled flexibility, ensuring a customer-friendly experience like never before!

We sincerely hope that our points have put your concerns to rest and provided you with a positive outlook on our project. Furthermore, we look forward to your next visit to RoySpins soon!

Also, we kindly request you share your thoughts via email at complaints@royspins.com. Your input is valuable to us, and we are eager to address any concerns or suggestions you may have.

Best regards,
RoySpins Team
1 year agoOriginalTranslation
The support told me so much, but a lot of it wasn't true. The site hangs, frequent problems with the games such as a game where I had a good rtp no longer worked, but all other games from the same provider work perfectly. Daily 50 to 100 Euros paid in over 1.5 months and on a 50 cent stake in low variance games only 15 minutes of gaming fun on average and then the money was gone. So really paid in 45 days at a time and always played 50 to 100 euros with a stake of mostly 50 cents in 15 minutes or maybe sometimes 30 minutes and lost. I've been playing online for 8 years but it has nothing to do with a normal rtp anymore. If you lose 2000 euros you will never get a no deposit bonus. For 1 year I had no bonuses only once a 50% bonus and I had to ask for it at least 10 times in the chat. The casino always says in the chat we take care of your concern but like with my bonus request where it is about no deposit and receiving bonuses you can see that there were simply no bonuses for 1 year. In addition, I have to fight that I get a game history from the provider and not the game history. I think something is pretty odd here.
Read moreRead less
  • good games
  • Chat stalls me
  • page hangs
  • Often problems with games compared to other casinos
Automatic translation:
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