Rabona Casino - general discussion (page 15)

Yes i will

We'll be waiting.

Hello, I wrote a few days ago that I was a little afraid about the page and now that today marks 14 business days since I sent the documents they asked for and they do not verify anything, they told me that a photo of me with my ID and I sent it to the mail because that's what they told me and over the course of those days they first told me from 24 hours to 72 hours, then from 3 days to 5 and then from 5 to 10 and now lastly they told me from 15 to 30, I don't know If they don't want to pay me or something because otherwise I don't understand them, terrible page, please if you can help me

Hi, in this case I would also recommend to lodge a complaint. 

If you are interested, just click here. 

I don't find it convenient for the casino to keep introducing you to different timeframes and it's certainly not cool for me to have them verify your photo ID for 1 month. 

So I would definitely go ahead and file a complaint and our team will try to help. 

Hello, I am trying to make the complaint but when I write some letter, it begins to be erased and it does not let me write

Does the situation still remain the same, please? You should try to clear the cookies and the cache on your computer and let us know if the issue gets fixed. We'll wait for your reply here.

Hello, I was able to make the complaint, thanks for the advice

Thats great. May you update it now as well, please? Nick needs to know some additional information. Just use this link to do so.

Did you get any explanation about why the verification process is delayed?

Hello, yes they answered me, they said that I have to send the documents again and that you delete the cookies and caches, which I already did and it remains the same, it won't let me send anything, because I sent it many days ago

Have you talked to the support about the issue being the same again? Would like to know what could be the reason. Please let us know whenever you learn something new.

I already talked to them, they told me to do the same thing they told me in the email, I did it and it's still like that; I told them that and they told me that they had already spoken to the person in charge of that and that they would send me an email and so far nothing, I don't know if they will send me or if it is to fill up time because supposedly they told me that they would close my account if I didn't verify it in the 30 days since I sent my documents, and well, I deposited money there and it would be very bad for the page to treat its clients that way just to win

I know it's not the best practice, but to me, it seems you're about to be in a rush, so have you tried to access the account from a different browser or device? Maybe an icognito mode might also help. It may work for the files to be uploaded.

Or perhaps, to make them understand the issue from your perspective, which is usually the real problem, I would capture a video recording showing you can't follow the procedure.

in any case, I'm glad you submitted the complaint. It must be terrible not to know what to do, lacking instructions.

Hello, yes, I entered, and well, the Rabona casino is no longer needed. After 20 days, it did the corresponding verification and the payment due, thank you.

That is really great to hear. Thank you for updating your complaint as well. I hope everything will be okay from now on. If you need anything, let us know.

Good afternoon,

I would like to inform you that Casino Rabona has been trying to pay me for more than two weeks.

I contact the chat and they say they are behind on payments.

I sent an email to support and got no reply.

Can anyone help?

Hello,

great that you have found us here. If I understand correctly the delay is cause due to a high withdrawal requeast, is that correct, please?

I fear there is no way to adjust casino capacity from outside. Let me describe a thought, however:

You may use this green link to file a complaint regarding delayed payment; just consider that the casino will have to address it in order to proceed further with the resolution. In my opinion, if they are already delayed, I am not sure this process will speed their effectiveness, if you know what I mean.

Well, the decision is yours, of course. I just wanted you to know the situation, and we are still here to help.

Good evening, I've been waiting 15 days for a withdrawal from Rabona and so far nothing, every day the chat says the same thing, but they don't give a deadline for making the withdrawal. Can anyone help?

I've been requesting a withdrawal from Rabona for over 15 days now, and every day they give the same excuse that they're behind schedule, but they never say when or if they're going to deposit it.

Can anyone help?

Hey. I can see that you wrote us from two different accounts. Is that right? Try to use just one, please, so we can follow up.

Can you tell us if your account is fully verified yet at this casino, or are you waiting to go though the process?

It actually can happen sometimes that a casino would be overloaded by withdrawals and fall behind, so I hope that they will process your payment shortly.

Of course we are here to help in case they don't. Just file a complaint here if you wish, and our team will do their best to get it solved.

Hello everyone, I made 2 withdrawal requests, one on 08/21 and the other on 08/24 on Rabona.

As of today 08/30 after 7 working days and 9 calendar days have passed I have still not been credited with anything and the Withdrawals are still PENDING, I tried to contact support via Live Chat but they always repeat the same things to me, that is, that there are delays due to the many withdrawal requests.

But is it normal to wait all this time for 450 euros (250 + 200)? I read reviews online and I'm afraid I lost my money, I rely on you to solve the problem.