Rabona Casino - general discussion (page 15)

Hello,

great that you have found us here. If I understand correctly the delay is cause due to a high withdrawal requeast, is that correct, please?

I fear there is no way to adjust casino capacity from outside. Let me describe a thought, however:

You may use this green link to file a complaint regarding delayed payment; just consider that the casino will have to address it in order to proceed further with the resolution. In my opinion, if they are already delayed, I am not sure this process will speed their effectiveness, if you know what I mean.

Well, the decision is yours, of course. I just wanted you to know the situation, and we are still here to help.

Good evening, I've been waiting 15 days for a withdrawal from Rabona and so far nothing, every day the chat says the same thing, but they don't give a deadline for making the withdrawal. Can anyone help?

I've been requesting a withdrawal from Rabona for over 15 days now, and every day they give the same excuse that they're behind schedule, but they never say when or if they're going to deposit it.

Can anyone help?

Hey. I can see that you wrote us from two different accounts. Is that right? Try to use just one, please, so we can follow up.

Can you tell us if your account is fully verified yet at this casino, or are you waiting to go though the process?

It actually can happen sometimes that a casino would be overloaded by withdrawals and fall behind, so I hope that they will process your payment shortly.

Of course we are here to help in case they don't. Just file a complaint here if you wish, and our team will do their best to get it solved.

Hello everyone, I made 2 withdrawal requests, one on 08/21 and the other on 08/24 on Rabona.

As of today 08/30 after 7 working days and 9 calendar days have passed I have still not been credited with anything and the Withdrawals are still PENDING, I tried to contact support via Live Chat but they always repeat the same things to me, that is, that there are delays due to the many withdrawal requests.

But is it normal to wait all this time for 450 euros (250 + 200)? I read reviews online and I'm afraid I lost my money, I rely on you to solve the problem.

Hello, I see that you have managed to file a complaint and it is also mentioned there that we give casinos 14 days in these cases to resolve everything that is necessary and send the money to the players. Do you think you can hold out until that time passes ? After that, our team will contact the casino and try to help if nothing has changed. 

I also wanted to ask about verification but I see it hasn't been needed yet, so I understand. 

I hope the money gets to you soon, if anything changes let me know.

Good morning... I have made a withdrawal of 500 euros since 11/9 from rabbonas that I saw on your site until 18/9 they had not put them in... and I again made a withdrawal with IVAN on 18/9 and still until today they've sent it...I've sent a message and they only say sorry for the delay...I'm tired of them just saying sorry and not giving the money while taking it, that's ok

Hello, why did you change the payment method in the end? Was it necessary for you to be verified by the casino? 

I see that despite everything you still don't have the money and we give casinos 14 days to sort everything out and send the money to the player. I would probably think about lodging a complaint with us and our team will try to help you since nothing has happened for a long time and you keep getting the same answer.

If you are interested you can file it here on this link. ⬅️

Do you think it's worth it?

I had to change the withdrawal method because I changed the bank card and they told me to make the withdrawal via IBAN. I have not been asked for identification by the casino. Almost every day I text they tell me everything is fine

Then I understand why you changed the method. If the casino recommended it to you, it's probably a better way. Also, if they don't need verification, that's fine, because if they need documents and to verify you, that's bound to happen. 

So do you think you'll give it some more time or will you go for the complaint?

I think we should proceed with the complaint because ok 500 euro is not 20.000..Also don't give a limit if they can't keep it..And I read a lot of bad things about the casino in here. And it saddens me that this has to be done instead of them being right. Thank you very much!

Perhaps it would be best to mention that our specialists, for instance, get involved once the probability of resolving the matter is drastically low or if the player struggles longer than 14 full days. It is unnerving to read others negative experiences, but in relation to complaints, it does not matter much. I think you should know that to avoid surprises. So, since your complaint has already been filed, I wish you a fair resolution, of course.

Have you been ever told why these issues occurred? I'm sorry if I missed this information.

All they tell me is that there are delays in withdrawals. Thank you for your concern

So hopefully they will be able to solve it soon and you will receive your money.

As I can see in your complaint, though, our team has already started with the investigation, so please be patient, and soon we'll see some progress there, I believe.

I hope it works out. I just sent them a message and they say the same thing again. I am very tired. It is not possible that they know how to take the money but not give the profits!

Obviously they probably have nothing more to say to you so try to be patient and we'll see how it develops. If nothing significant happens our team will try to intervene. 

Good luck. ☘️

I sent them a message again today and the answer was this

We were updated this morning on this. Let me first apologize on behalf of our page for the severe delay experienced for our players and assure you that the transaction department will proceed immediately and as soon as possible to complete all withdrawals for our members. I hope you receive your winnings promptly and happily continue your game.

Everything is already underway as they informed us and will not be delayed any longer. Please be a little more patient as we expect most withdrawals to be completed between today and tomorrow! Sorry for the temporary inconvenience, thanks for your understanding and communication!

And I will ask... if the money doesn't come in, can we do anything??? Today we close 14 days from the moment I made the 2nd withdrawal attempt and 3 weeks from the first week.. Thank you

So it looks like the casino should be able to handle it, we'll see. 

If nothing changes, then our team will contact the casino to explain what's going on and hopefully they will pay as soon as possible. 

Well. If you want, get in touch because 14 days have passed and I don't see them telling the truth that the repayment will be made today

Don't worry, our team will do whatever is necessary in this case. They are the ones who will contact the casino so be sure to keep an eye on developments and you will know what happens next. 😉