Rabona Casino - general discussion (page 14)

Good morning. Unfortunately, Rabona once again started delaying payments and giving the same answers and promises that did not materialize.

They give 3 business days to make the payment and they didn't fulfill my last withdrawal

It's already been waiting for 7 days. I don't want to spend 20 days waiting for this again and reading support promises that they don't honor

Please, admin, reopen my complaint for me to update there (I tried to click in "reopen" icon there, but not worked because not was displayed the captcha)

Link of complaint for you to reopen:

https://casino.guru/rabona-casino-withdrawal-of-player-s-winnings-has-4

I am sorry your payment is delayed once again. Unfortunately, we are unable to reopen your complaint; only you can. Please write an email to kristina.s@casino.guru if you face some difficulties when trying to reopen it.

Let us know if you have any updates.

Good morning

I received payment today. Thanks to everyone on the Casino Guru team, again!

HELLO, GOOD DAY, I WANTED TO ASK FOR A REFERENCE FROM THIS CASINO IF THEY PAY OR ARE DELAYED OR IF IT IS NOT TRUCK

Hello, friend, yes they pay. At first, they seem to be very bureaucratic, to verify the account, really, it takes a few days

With a verified account, payments generally take 3 to 5 days to pay (some delays may occur, but they do pay)

You can read the last pages of this forum thread here, for more opinions and cases from other customers

It's a website that pays, but a little clumsy and slow in support 🙂

Hey. That is some positive news, and thank you for informing us. I hope you won't be experiencing any delays with your withdrawal again if you continue to play at this casino. Are you going to stay there, I wonder?🤔

Hi, Romi, good afternoon. Unfortunately, I will look for another casino here on the Casino Guru affiliate list

Because there at Rabona they limited my sports account to bets of 5.00 maximum. They didn't limit it in the casino, but as I also like to play sports, I'm going to look for another site where I can play both sports and casino with good limits. Thank you very much! 😀

You're welcome and I understand your decision. I probably wouldn't want to have that limit on my account either, so I'd look for something better. Maybe someday it can be worked out with them and you won't have it applied here either, but if you can find a better casino, then it won't matter. 

So good luck with your next choice. ☘️

Hello, I saw the complaints and I was scared, I want you to help me withdraw the winnings without any problem, please, I still haven't verified my account and I haven't even asked for the withdrawal because they don't make withdrawals on Saturdays and Sundays.

Most of the complaints are from another casino in the same group, but even so, most of the complaints have been resolved. From what I can read they are simply slow to verify accounts and pay. I know this group and I was registered at one of their casinos but I didn't even play or anything because they wouldn't let me verify my account before depositing and playing, apparently withdrawals take a week and so do verifications

Hello, I think there is nothing to worry about yet and you can stay calm for now. Like the SunsetGaze said, most of the complaints are from casinos in the same group and most of them have been resolved. 

However, has the casino already asked you to send the verification documents or not yet ? If not, it may not be necessary yet, but most casinos ask for it when you make your first withdrawal, so if you do, maybe they'll get back to you then. If you want to get your money, you shouldn't be afraid to withdraw it. So I would recommend to keep calm and make a withdrawal and see how it goes. 

If you have any problems, you can contact us and we'll see what we can do. 

Deal? 🙂

first of all this photo is from a bonus that i was in and the casino popped me out and when i logged in there was no bonus in the game and 0 wins that i had already won some in the bonus!second of all this casino is rigged really.i played 400 euros and my balance didnt go over 50 euros.0 wins really!and the last they always get you out of the game with terrible lag

Hello,

not sure I follow the whole problem, hence, allow me a few questions. It usually helps to understand.

You had won something while playing with the bonus, but after some time, the bonus and the winnings were gone. Usually, the best way to get a direct explanation is to contact the casino. We can start speculating just now, but there are far too many possibilities, such as:

has the bonus expired?

have you submitted a withdrawal request?

have you met all bonus requirements (specifically wagering)?

have you played according to the rules the whole time? (max bet rule, forbidden games, and so on)

Additionally, your winnings seemed to have waned, but you are still convinced the games are rigged. I bet you expected higher winnings, right? Frankly, this feeling is quite normal. Just lower your expectations; you might feel better. I imagine how it sounds, but licensed casinos just can't alter the games on any occasion.

This is the bet i did and activated the bonus in big bass!then i had some winnings on the 5th spin of 10 total and it popped out and when i logged in i found no bonus no spins left and not money earned!joke really!!and i cant watch the replay somewhere!

Have you tried to contact the casino regarding this, as Radka suggested? They should be able to give you some explanation. Please let us know if you learn something new.

They gave me this answer!

really i cant see the replay of the bonus??that is a big joke!!

Could you let us know if there will be any update after the 14-hour period, as the support told you, please?

Otherwise, I would probably suggest trying to file a complaint. What do you say?