Rabona Casino - general discussion (page 14)

Hello,

not sure I follow the whole problem, hence, allow me a few questions. It usually helps to understand.

You had won something while playing with the bonus, but after some time, the bonus and the winnings were gone. Usually, the best way to get a direct explanation is to contact the casino. We can start speculating just now, but there are far too many possibilities, such as:

has the bonus expired?

have you submitted a withdrawal request?

have you met all bonus requirements (specifically wagering)?

have you played according to the rules the whole time? (max bet rule, forbidden games, and so on)

Additionally, your winnings seemed to have waned, but you are still convinced the games are rigged. I bet you expected higher winnings, right? Frankly, this feeling is quite normal. Just lower your expectations; you might feel better. I imagine how it sounds, but licensed casinos just can't alter the games on any occasion.

This is the bet i did and activated the bonus in big bass!then i had some winnings on the 5th spin of 10 total and it popped out and when i logged in i found no bonus no spins left and not money earned!joke really!!and i cant watch the replay somewhere!

Have you tried to contact the casino regarding this, as Radka suggested? They should be able to give you some explanation. Please let us know if you learn something new.

They gave me this answer!

really i cant see the replay of the bonus??that is a big joke!!

Could you let us know if there will be any update after the 14-hour period, as the support told you, please?

Otherwise, I would probably suggest trying to file a complaint. What do you say?

Yes i will

We'll be waiting.

Hello, I wrote a few days ago that I was a little afraid about the page and now that today marks 14 business days since I sent the documents they asked for and they do not verify anything, they told me that a photo of me with my ID and I sent it to the mail because that's what they told me and over the course of those days they first told me from 24 hours to 72 hours, then from 3 days to 5 and then from 5 to 10 and now lastly they told me from 15 to 30, I don't know If they don't want to pay me or something because otherwise I don't understand them, terrible page, please if you can help me

Hi, in this case I would also recommend to lodge a complaint. 

If you are interested, just click here. 

I don't find it convenient for the casino to keep introducing you to different timeframes and it's certainly not cool for me to have them verify your photo ID for 1 month. 

So I would definitely go ahead and file a complaint and our team will try to help. 

Hello, I am trying to make the complaint but when I write some letter, it begins to be erased and it does not let me write

Does the situation still remain the same, please? You should try to clear the cookies and the cache on your computer and let us know if the issue gets fixed. We'll wait for your reply here.

Hello, I was able to make the complaint, thanks for the advice

Thats great. May you update it now as well, please? Nick needs to know some additional information. Just use this link to do so.

Did you get any explanation about why the verification process is delayed?

Hello, yes they answered me, they said that I have to send the documents again and that you delete the cookies and caches, which I already did and it remains the same, it won't let me send anything, because I sent it many days ago

Have you talked to the support about the issue being the same again? Would like to know what could be the reason. Please let us know whenever you learn something new.

I already talked to them, they told me to do the same thing they told me in the email, I did it and it's still like that; I told them that and they told me that they had already spoken to the person in charge of that and that they would send me an email and so far nothing, I don't know if they will send me or if it is to fill up time because supposedly they told me that they would close my account if I didn't verify it in the 30 days since I sent my documents, and well, I deposited money there and it would be very bad for the page to treat its clients that way just to win

I know it's not the best practice, but to me, it seems you're about to be in a rush, so have you tried to access the account from a different browser or device? Maybe an icognito mode might also help. It may work for the files to be uploaded.

Or perhaps, to make them understand the issue from your perspective, which is usually the real problem, I would capture a video recording showing you can't follow the procedure.

in any case, I'm glad you submitted the complaint. It must be terrible not to know what to do, lacking instructions.

Hello, yes, I entered, and well, the Rabona casino is no longer needed. After 20 days, it did the corresponding verification and the payment due, thank you.

That is really great to hear. Thank you for updating your complaint as well. I hope everything will be okay from now on. If you need anything, let us know.

Good afternoon,

I would like to inform you that Casino Rabona has been trying to pay me for more than two weeks.

I contact the chat and they say they are behind on payments.

I sent an email to support and got no reply.

Can anyone help?