Rabona Casino - general discussion (page 13)

I am really sorry for this long-standing situation. Our complaint team is working on your case and unfortunately, there is nothing much we can do right now but wait for the resolution of your case. Whenever you have some new information, please let us know.

As you know from your complaint, our team has to wait 14 days before they can intervene. I hope everything will go well and your case will be solved soon. Please come forward with any news from the casino, we'll be here waiting for your reply.

Hello, I came back here to inform you that, despite all the delay, the company Rabona started making my payments, I have already received some withdrawals this week.

Despite the delay, they do pay (they claimed to be experiencing some difficulties and a high volume of services)

Yes, I had a lot of headaches, I complained in some places (like here), but in about 20 days I received the first payment. I don't know if it will be like this with all customers, or just some, or if it will happen again with someone. I don't know if it depends on the payment method (I use a bank account), I don't know if crypto and virtual wallets aren't faster or not, I don't know if they paid just because I exposed them on review sites and forums.

However, just the fact that they paid means a good thing. For those who don't have an account there, I recommend that you create an account and play, because if it was a dishonest site you wouldn't have paid. And at least here, on Casino Guru, in previous complaints, they appear and resolve the vast majority of cases (obviously, if the customer is honest and does everything correctly, sends all the information they ask for). Just be prepared to possibly need a little more or a little less patience

Now, I want to thank all the forum admins and readers here

Thank you very much Kristina, Romi, Jaro and all team Casino Guru!

Good luck for all in your games too!

The same thing happened to me, a few more days will pass and they will tell you that your account needs to be verified to process the payment, etc.

I am glad that you have received your money but I have to clarify that they are not serious, other platforms pay instantly and these take as long as they want to pay, plus others verify your account before and not only when you want to withdraw.

I also saw in another forum that there are around 60 casinos with the same format, the same games, the same odds for sports, the same promotions, etc. It is most likely that all of these casinos have the same management and some of them I have verified.

That's true, friend. Generally, sites are part of some groups that encompass several sites within. However, sites within a group do not always belong to the same owner, they generally "rent" a site within the platform. With this, they share things in common with the entire group, the entire platform, such as support, which are the same people, the financial sector, account verification sector, anti-fraud system and other things, although the owner of each of these sites is different from each other. For example, look at the VBET website, they own and own the BETCONSTRUCT platform. And there are thousands of sites in the world that use Betconstruct as a platform, you have certainly seen several sites with the same look, the same layout, the same odds, they are really a very large platform, and each of the sites within it belong to a person. For example, you and I can create a betting, casino, poker website right now, all we need to do is hire (rent) this service from Betconstruct. They do everything, we just need money (and it doesn't cost little, it's expensive) to maintain our website

Hey, that is great, and thank you for the update. We are always glad if we can somehow help and then receive this kind of news. Please let us know when you receive all your money. Keep spreading the positive vibes.

This Rabidi company has more than 60 similar pages but with different names and I don't know if they are rented or if it is the same thief, the thing is that I tried several of these and in all of them it is the same administration and the same people in chat, The same answers, sometimes they seem like automated responses, 3 days ago I opened an account in Librabet and asked how the welcome bonus is going and it tells me that I have to deposit, then bet the amount deposited and then they give me a welcome bonus. I deposited, bet the amount deposited and today in the chat he tells me this: Thank you for waiting! I have investigated your request, and I regret to inform you that there are no bonuses available for your account due to the decision of the Site Administration.

Good morning. Unfortunately, Rabona once again started delaying payments and giving the same answers and promises that did not materialize.

They give 3 business days to make the payment and they didn't fulfill my last withdrawal

It's already been waiting for 7 days. I don't want to spend 20 days waiting for this again and reading support promises that they don't honor

Please, admin, reopen my complaint for me to update there (I tried to click in "reopen" icon there, but not worked because not was displayed the captcha)

Link of complaint for you to reopen:

https://casino.guru/rabona-casino-withdrawal-of-player-s-winnings-has-4

I am sorry your payment is delayed once again. Unfortunately, we are unable to reopen your complaint; only you can. Please write an email to kristina.s@casino.guru if you face some difficulties when trying to reopen it.

Let us know if you have any updates.

Good morning

I received payment today. Thanks to everyone on the Casino Guru team, again!

HELLO, GOOD DAY, I WANTED TO ASK FOR A REFERENCE FROM THIS CASINO IF THEY PAY OR ARE DELAYED OR IF IT IS NOT TRUCK

Hello, friend, yes they pay. At first, they seem to be very bureaucratic, to verify the account, really, it takes a few days

With a verified account, payments generally take 3 to 5 days to pay (some delays may occur, but they do pay)

You can read the last pages of this forum thread here, for more opinions and cases from other customers

It's a website that pays, but a little clumsy and slow in support 🙂

Hey. That is some positive news, and thank you for informing us. I hope you won't be experiencing any delays with your withdrawal again if you continue to play at this casino. Are you going to stay there, I wonder?🤔

Hi, Romi, good afternoon. Unfortunately, I will look for another casino here on the Casino Guru affiliate list

Because there at Rabona they limited my sports account to bets of 5.00 maximum. They didn't limit it in the casino, but as I also like to play sports, I'm going to look for another site where I can play both sports and casino with good limits. Thank you very much! 😀

You're welcome and I understand your decision. I probably wouldn't want to have that limit on my account either, so I'd look for something better. Maybe someday it can be worked out with them and you won't have it applied here either, but if you can find a better casino, then it won't matter. 

So good luck with your next choice. ☘️

Hello, I saw the complaints and I was scared, I want you to help me withdraw the winnings without any problem, please, I still haven't verified my account and I haven't even asked for the withdrawal because they don't make withdrawals on Saturdays and Sundays.

Most of the complaints are from another casino in the same group, but even so, most of the complaints have been resolved. From what I can read they are simply slow to verify accounts and pay. I know this group and I was registered at one of their casinos but I didn't even play or anything because they wouldn't let me verify my account before depositing and playing, apparently withdrawals take a week and so do verifications

Hello, I think there is nothing to worry about yet and you can stay calm for now. Like the SunsetGaze said, most of the complaints are from casinos in the same group and most of them have been resolved. 

However, has the casino already asked you to send the verification documents or not yet ? If not, it may not be necessary yet, but most casinos ask for it when you make your first withdrawal, so if you do, maybe they'll get back to you then. If you want to get your money, you shouldn't be afraid to withdraw it. So I would recommend to keep calm and make a withdrawal and see how it goes. 

If you have any problems, you can contact us and we'll see what we can do. 

Deal? 🙂

first of all this photo is from a bonus that i was in and the casino popped me out and when i logged in there was no bonus in the game and 0 wins that i had already won some in the bonus!second of all this casino is rigged really.i played 400 euros and my balance didnt go over 50 euros.0 wins really!and the last they always get you out of the game with terrible lag