Rabona Casino - general discussion (page 12)

But one question, for example they have not asked me for any verification yet, what I don't understand is that they only ask for it for withdrawal, when they don't do it for deposits, only through the bank with SMS and quickly. But from what I'm reading, many people find retirement complicated.

According to people, they do pay but I see that others don't, I don't understand anything.

Hello, and thank you for your posts and updates about the situation. Sorry you still need to wait for your verification and withdrawal. Our team will surely try to help you out and find out the reason for it. Please try to be just a little patient, as they experience a lot of cases now and every and each of them needs special treatment, as I could say, and our complaint team always tries to do whatever they can to get the best resolution. If you have anything new regarding your case, please share it with us.

Exactly, but this is more common, to deposit and play the sites have no bureaucracy. Otherwise, they wouldn't get many new customers

The difficulties begin if you make some profit, have winnings and need to withdraw. This is when we see the level of honesty or dishonesty of companies

Yes, they told me that in 3 business days I would receive an email from the finance department, but the deadline has not arrived, from what I see,

The complaints are right, they are not very serious about these aspects.

Let's get to work, start with the claims...

So, for you, most likely, soon, they will start asking for things and, with that, many days, weeks, will pass

To ask for what things, what documents exactly?

If you deliver them as requested, do you get paid in the end?

@casinoguru I need help and information.

3 days for them is 3 months, that happened in my case, thanks to casino guru they have paid me. The worst thing about all this is that those who manage Rabona have more than 20 casinos and they do the same thing in all of them. If you open an online chat, the same agent answers you in one casino or another, if they take away your promotions in one casino, they have already taken away your promotions in all of them, although in some you have never played, in the chats they do not give explanations and only evasive answers and sometimes what they answer has nothing to do with what you ask and they tell you to send them an email for more questions and they never answer the email, these scammers should be behind bars with a life sentence if not worse

Did they ask you for documentation or verification?

How did Casino Guru help you?

If they asked me for everything for 3 long months, look further up in the thread there is a colleague who describes very well what the verification is like and I tell you that they use many tricks to lengthen the verification and payment

I made a complaint here and casino guru helped me.

And did they pay you? It won't let me create the complaint, I don't know why.

Front and back of a document (the application will use your cell phone camera to take these photos)

Photo of your face, live with your cell phone camera, in the same application, at the time you sent the document mentioned above

Proof of address in PDF form, from an official public service or issued by a bank app, credit card, bank account. Only in official PDF

Deposit receipt. If you used a bank account, they will ask you for several months' worth of bank statements, without omitting anything, directly issued by the bank. Everything in pdf generated by the bank. If you used a virtual wallet, such as Neteller or Skrill, they will ask you for a lot of history, they will want to see all the transactions you have already made, who you sent money to, who you received it from. If you used cryptocurrency, they will do a lot more bureaucracy too

Basically these 5 steps above. This last one is the one that will delay the situation the most, taking days, weeks, months, until they accept it. They will look for something to justify blocking you or stealing your money. Even without finding anything wrong, as is my case, it may be delayed. I've been waiting for 20 days and being ignored, no email has been answered and chatting is useless, it's just responses from people with no access to anything in the company and giving standard ready-made messages

True friend. Do you have a list of their sister sites?

I will wait for it to arrive or be requested.

Hello. What kind of information do you need, if I may ask?

I have seen your complaint where Nick explained the current situation: they need to wait 14 full days before intervening, so until then, please keep us informed about any updates regarding your withdrawal. We'll wait for your reply.

What to do if they tell you in Rabona that the payment has been delayed by the finance department due to the high volume of requests?

Be a little patient, and hopefully you will get a solution soon.

Hello, @Romi, friend. My account is verified there, 100¨%, fully verified

But still, I didn't get any payment. Support remains the same. Rabona continues to give robot-like responses in the chat, telling us to wait, wait, wait. They just apologize for the delay, promise to pay the next day and that day never happens.

I've been reading lies, excuses, saying they're sorry for the delay, the inconvenience, the frustration for more than 20 days. Promises saying that my payment is close to completion, which will happen soon, at the same time that no email is answered by support

Now, we have arrived on another Friday, the site does not work on Saturday and Sunday. In other words, there goes another 3 days on hold, without my payment.

I just need them to pay my 3 outstanding payments and my entire remaining balance, in full, straight to my bank account. @7StarsPartners @Rabona can you resolve this today? If it is easier to pay by cryptocurrency, I can send my Bitcoin wallet address if this is faster than sending it to my bank account

I canceled the withdrawal of 470, and I earned €1,700 with that, now I have to withdraw 500 at a time and with how long these people from the finance department are taking, I just pray that they arrive, even if it is late but they arrive.

I requested from the chat to verify my account, and was told that at this time my account does not require verification.

So I'm still waiting for my money.

It is also true that I verified that withdrawals are pending for more than 3 business days, even more than 5, that is difficult to understand, and they only excuse themselves with the high volume of requests, which is inexplicable, because everything should be automatic and instantaneous, like in other betting houses. I don't know what they want.