The player from Italy had made two withdrawal requests on Rabona on 21/08 and 24/08, but had yet to receive any funds as of 30/08. Despite having contacted support, he was only given repetitive assurances about processing, which led him to worry about the delay. The issue was resolved when he was credited with both withdrawals on 02/09, confirming that his account did not need verification at the moment. We marked the complaint as 'resolved' in our system.
Rabona Casino - Player's withdrawal is delayed.
Amount: €450
Rabona Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Rabona Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Hello, I made two withdrawal requests on 21/08 and 24/08 on Rabona, and as of today, 30/08, I have not received anything yet.
The support team in the live chat keeps repeating the same things, that it is being processed and that I will receive the funds soon. However, it has been 7 business days and 9 calendar days since the withdrawal request, and I'm starting to get worried since I've also read many negative reviews about this site.
I wanted to understand if it is normal to wait this long for a withdrawal and if anyone could help me resolve this issue.
The money is not bonus money; I deposited and won through sports betting, deposited and withdrew from the same bank.
Automatic translation:
Public
Public
3 months ago
Dear tonymacri2207,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
3 months ago
Translation
Thanks Veronika, I'll update you as soon as the 14 days pass...
Only thing about Account Verification, it turns out my account does not need verification at the moment.
Automatic translation:
Public
Public
3 months ago
Translation
Today 02/09 I was credited with both withdrawals.
Automatic translation:
Public
Public
3 months ago
Dear tonymacri2207,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
