Rabona Casino - general discussion (page 23)

Since I'm constantly getting notifications about this topic, I'd like to say that I don't think the accusations against Casino Guru are justified and unfair. Of course they're frustrated that they're having problems with the payout, we all were, but there are situations where Guru can't always help, especially when it comes to sports betting, as this has different rules. Nevertheless, they always try to help and find a solution, regardless of whether it works or not. But taking out your frustration on Guru and accusing them of working with Rabona is ridiculous. Please think rationally about your statement. Nevertheless, I wish you all the best and that you get your money.

I ask you one last time to read the whole communication once more. You are very mistaken here.

Casino Guru has never reviewed sportsbooks

If other sites believe this casino is licensed elsewhere, I suggest you ask them, not us. Our findings are visible in the casino review.

According to our findings, the casino is not licensed under the Curacao. If you have opposite knowledge, kindly add the official email as proof so we can update our findings. Every situation can be normally resolved through communication if you put some effort into it. Are you willing to read and cooperate?

Thank you. I would not say that any better, though I imagine how this is going to be used against us. 🙂

You're going around in circles and there are a TON of people who aren't getting paid, but you've barricaded yourself in your cocoon and are just theorizing, get out of that bunker and investigate the REAL SITUATION a bit, just referring to who filed a report with you or not is like hanging the cat by the tail, these are too sensitive matters to constantly insist that nothing special is happening. The FACT that they don't pay out winnings for weeks & months is a DISASTER but that doesn't worry you, until at least a million people have complained and filed some reports, the problem DOES NOT EXIST for you... If you were really a real specialized and INDEPENDENT site, you would have thrown yourself into research and come to many findings A LONG TIME AGO... instead you waste energy constantly writing the same PLAUSCULES and Iliads & Odysseys here and blocking people as soon as you don't like something, obviously the comments have hit a nerve with you and Mr. Sergio says it well, it looks very BAD when you defend the indefensible... Either there is a CORRELATION between you and those various bookmakers & casinos or you are simply LAZY and you don't do your job properly... THERE IS NO THIRD...

Dear Kruti - second account? I'll explain things one last time and then I'm going to close your account for good. This is just a waste of our time; I'm sorry.

"Tons of players out there are struggling to get paid" Bring them all here, please. No research will confirm that unless you evaluate each situation, which requires getting in touch with those people. Do you believe everything you find across the internet without decent evauation? We do not, because that won't hardly be fair. Only by verifying facts will the results help players make informative choices. Many people come here and tell us what to do right from the keyboard instead of giving deeper thought to how our procedure works.

We have not found a way to calculate a precise Safety Index value for each player, each country, each payment method, or each KYC. Thus, the Safety Index is not about how quickly you are going to get the money—it is whether you get the money.

So, to provide players with information outside the Safety Index, there is a forum and user reviews. I understand this is hard for you to accept, but the Safety Index only works with proven facts transferred into a single value, which, standing alone, is not enough to get the complex view of the casino.

Our website is full of information; you just have to read:

https://casino.guru/our-casino-reviews

https://casino.guru/how-we-resolve-casino-complaints

https://casino.guru/fair-gambling

Stay well

They haven't improved at all. I've been waiting for two surveys for 10 days. NOTHING. You cannot trust this site.

Would you like to tell us more, please? Do you know the reason the casino is taking so long? Are you in contact with them at all?

If there is anything we could help you with, we are here; let us know, for sure.

Good morning!

I made my first deposit on the site, received the bonus, fulfilled all the rollover, won the amount of 1285 euros, requested 3 withdrawals (since the maximum allowed is 500 euros per day). That was on March 8th and so far they haven't paid me. I've contacted the platform three times and the answer is always the same, that I need to be patient and that the request is already being processed. But I haven't received a cent so far. And I see that there are several complaints in this regard. The Rabona casino doesn't have the cash to make payments. That's the truth. We can't think it's normal for a withdrawal to be delayed for so many days. I'm no longer calling the site via chat, because I already know the answer. They'll ask me to keep waiting. It's very disrespectful.

Don't worry, Casino Guru employees will tell you everything is going well and that RABONA Casino is a great place to deposit your money.

What RABONA is hoping for is for you to get desperate and end up gambling away your money. That way they can avoid having to pay you.

That's 1285 euros. I spoke to an attendant at Rabona again two minutes ago. The answer was the same. She asked me to wait. 1 week delay. I want to receive it.

Thank you for describing your situation, and I would surely suggest you file a complaint here with our team, because it is way too many days of waiting for a withdrawal and you don't get any explanation about it. Even though our complaint team is not able to intervene before the 14-day time period passes, after we'll try to do our best to help you out.

Have you even started the verification process there, or is it not necessary?

Let us know, please, if you'd like to proceed with the complaint. We'll be waiting for your reply.

Good morning!

Thank you for your help. It says on the website that verification isn't necessary at the moment, but that wouldn't stop me either. What they've been saying for days is that the withdrawals are ok and that I need patience. They're already a week late with that, so it's not possible to trust the platform.

Yeah. I understand what you're saying.

Maybe wait until Monday and then file your complaint if nothing happens and no movement is seen.

What do you say?

In which game did you get a 2000 multiplier?

Good afternoon, I really think the complaint should be formalized. The feedback from Casino Rabona is non-existent, they're almost 10 days late, this is not acceptable. I want to formalize and maintain the complaint, it's not necessary to wait until Monday. You can't trust Rabona.

Of course, feel free to submit your complaint at any time here.

I am just saying to wait until Monday, so perhaps they fix everything without our intervention, because our complaint team has to wait 14 days before they can get into all this, you know. It is a standard procedure with all the casinos.

Surely let us know about any updates, though. Even if you submit the complaint.

Good morning!

Okay, I'll wait until Monday to file the complaint as you instructed. But I don't think anything will be resolved until then.

Thank you.

I hope there will be some movement, but surely keep us updated, please.

Good morning, I still haven't received my payment, so please register a complaint. If they don't pay me within 3 days, I'll ask a friend of mine, who is a lawyer, to make a request to the judge to start a process to prevent Rabona from operating in Portugal. I know that the site's headquarters and license are overseas, but we can prevent it from operating in Portugal. Not fraud! They don't pay, so that's a crime. I will no longer tolerate this. Thank you for your attention.

Hello,

if you still would be interested in the complaint process, feel free to browse the instructions. 👈

Maybe you will find it more suitable as a free-of-charge start; however, we provide casinos 14 days to resolve the matter; only after that do my colleagues step in. Perhaps closing their presence in Portugal won't be that easy, so if you need help with your winnings, we will be here.