Rabona Casino - general discussion (page 24)

Both RABONA and casino GURÚ will wipe their asses with your complaint, you'll see.

Good afternoon. You don't play for Rabona anymore?

NO

Dear Sergio_o,

I see rejecting the complaint was not a positive outcome you hoped for, but I ask you politely to stop abusing us on our own forum. We just can't help anyone and sadly, we do not deal with sports betting-related matters. that's the whole problem. I'm sorry we could not help because of this.

Do you care to try an alternative, please?

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Good evening.

I have requested 2 withdrawals from Rabona casino since 22.3.2025 and they are still pending.

I'm reading a lot of negative comments about this casino regarding withdrawals. Is there a chance I could lose my money?

Hey.

That is quite difficult to answer this question, you know. If you think about it, you now wait 4 business days, so hopefully it won't be long before you get your winnings.

Is it necessary to pass the KYC, though? Have they informed you about it already?

Let us know about any update you have so our complaint team is also informed, and hopefully no intervention from our side will be needed.

They haven't asked me for anything except that they are doing everything they can to complete it.

Lies

If verification is not needed, then hopefully soon you will get your winnings.

Our complaint team is not able to intervene before the 14-day time frame, as you know, so let's wait and see how it goes.

Good afternoon!

They won't pay you. I've been waiting for my payments since March 8th! Forget it. Don't waste your time collecting. The answer will always be the same. Give up. It's a scam, an illegal casino in most countries. Criminal. I've already reported it to Portugal's gaming regulator and the Public Prosecutor's Office. Actions to block the site in Portugal are underway. THEY WON'T PAY YOU.

Good morning

I got paid today.

Hi, since you've been waiting so long, would you like to file a complaint with us and let our team try to assist you? I think it could be a good help and if the player wrote back that he got his money, maybe you could get it too.

Anyway, is this your first withdrawal? How did the casino justify such a long wait? Did you have to verify? 

Has anyone else had a problem with these incorrect KYC requests? i've had my money tied up for exactly 4 MONTHS...

They asked me for ALL kinds of documents, I provided them all as soon as they asked me.

All were approved except the transaction history. Simply because they're asking me for the wrong dates.

In my deposit history on the site, there are only 2 deposits made on the platform in January, one on January 3, 2025 and the other on January 4, 2025.

They are asking me for 2 deposits made on January 4, incorrectly. I've sent hundreds of emails, gone to the live chat hundreds of times, and every time it's the same generic response and more delays...

Now my account is experiencing other problems. The verification tab is no longer showing up, and when it does, it gives an error when I try to send the statement again...

I don't know what else to do, I've been trying to resolve this for 4 months, but they seem to want to make it difficult and take the customer's money at any cost for such a stupid mistake that they themselves are making.

Well, this is really a very long time to wait for the verification to be done, and I am sorry you have to experience that.

You have done right to submit your complaint here. Our team will surely intervene in this process.

It is really strange that the casino is asking from you a proof of deposit that you didn't make. Right?

I will keep my fingers crossed for the fastest resolution, for sure. 🤞

It's taking a long time because they're asking for incorrect deposit dates. I think it might be something to do with the time zone difference, but my account says January 3rd, and another says January 4th.

I understand, yes.

Don't worry, though; our complaint team will get to the bottom of it.

Good morning, on 05/23/2025 I requested a withdrawal of 137 euros. To date nothing has arrived and the situation is starting to bother me a lot.

How can this be resolved?

Hello, that always depends,...

Well, what did the casino tell you about it, please? Is there any investigation or any other good reason for such a delay?

I mean, in the first place, it would be wonderful to know more details surrounding this matter.

You may ask the support and share its response in the form of a screenshot if you like.

Hello Radka, thx for the answer. here you can see the last chat i had, but every chat has the same tenor.

here is the email I sent to the Rabona complaints department who assured me that it would be processed 2 days ago or at most by yesterday. All this obviously did not happen and this morning I wrote again.

Can you help me?

Be patient, they may have a lot to work on.

I would wait 2-3 days and then file a complaint.

Casino Guru will surely help you! 🙂

Thank you for the chat history; much appreciated. It seems that the casino may struggle to keep up with all the withdrawal requests after all. I mean, I did not spot any other clues,... Which may actually be a good sign.

Well, I think this situation is worth complaining about. If you agree please lodge the complaint here 👈

If the issue remains unresolved after 14 days, my colleagues will investigate it.

Do you care to try, please?