Rabona Casino - general discussion (page 25)

Hey Radka,THX i did it... can you confirm receipt of the complaint? Now what are the next steps?

I apologize for the questions but it's the first time I ask for help here and I don't know how it works.

Thank you very much

Hello, no problem at all, don't worry.

I can see the request submitted and once it is reviewed and approved, you may keep track of it in your profile. It might be handy: https://casino.guru/profile-complaints/718809/vesnadragcevic81

Additionally, you will receive a notification each time you need to respond.

Please be ready for a set of questions, first. Sort of opening ceremony. 🙂

In short, the complaint starts with figuring out what has happened, then gathering evidence and details from the player. Once the matter is clear enough, the mediator will try to find the best course of action, which may also mean the casino representative will be invited to join the complaint.

It may sound complicated, but it is actually manageable. If you feel lost, you may always ask the complaint handler/mediator for advice, or if you like, you can always try forum administrators. 🙂

Please let me know if this little description triggered anything else you would like to know. I'll be around at least today.

Thx Radka for the help 🙂 i wait now the events 🙂 have a good day.

Vesna

Thank you, Vesna.

With luck, things will turn out in your favor eventually.

I hope your day gets off to a good one!

Good morning, I finally received the withdrawal. I thank you all for your kindness and speed in responding to me.

Problem solved :)

Great news, pleased you got the money and can enjoy it now. Do you think you will still play in the casino after this delay?

yeah of course 🙂

So let me know when you have further experience. I hope it will be a bit more pleasant.😀

Hello,

i was playing on Rabona site (soorts betting) and want to withdraw money in amount of 186 eur. My first deposit was via crypto so i want to withdraw to the same crypto wallet and same crypto network as deposit.

My withdraw request was created on 28.7.2025, can you please tell me that this is normal to take this much time to get money and withdraw was approved?

Thanks for all.

I believe that you should get the information from the support of the casino regarding your withdrawal.

Have you tried to contact them?

Yes i tried a few times now. And here you go today i recived the money. Thanks for the reply.

Congratulations! I figured out that you did not get many specifics about the cause of such a delay; am I right?

This is quite a bitter taste, I'd say, though I'm glad you can leave this behind.

Based on your experiences, is this casino/sportsbook overall ok for you?

Can anyone tell me why I withdrew on the 21st out of anger they approved the withdrawal but I still don't see any money in the account or anything should it be instantaneous after it has been approved?

Hello,

did you try contacting the casino? In my opinion, they should have exactly the precise answer to that. We here, on the other hand, can just guess.

I probaly missed the part about someone being angry. Does it, in your opinion, play any role in this situation? Perhaps not.

Hello, I'm Kevin Quinteros.

I've been betting on Rabona for a while now, and I've had no problems depositing, but I have had some problems withdrawing... It's a disaster.

The first and only time I was able to withdraw there was no problem, the money arrived immediately, but when I tried to withdraw 400,000 Chilean pesos these days they have cancelled the withdrawals repeatedly, with the reason that my bank cancels it, which is false... I contacted my bank and they told me that there is no problem since they do not interfere with the transfer they make.

Support contradicts each other and each one gives a different answer, until today they told me they would do the process manually so there would be no "glitches." They are supposed to contact me within 24 to 48 hours to see the payment method.

I hope it works out. If not, I need your help here, please, to manage it or ask any questions about this issue, since it has been very distressing not to be able to withdraw money that I earned legally.

I would really appreciate it if you could help me with this, since I obviously need my money and they are not doing what they should.

Okay, so now you're waiting to see if they'll help you make the withdrawal manually and send it to you? What payment method did you choose? 

Have you tried asking if another payment method might be more suitable? 

If nothing happens, we give casinos 14 days to make the withdrawal, then we'll try to assist if nothing changes. 

But I hope that if they enter the withdrawal manually, it will go through and you will receive everything.

If I'm waiting for them to do it manually as they agreed, tomorrow at 4:00 PM Chile time will be up for the 48 hours they gave me.

I haven't chosen a payment method yet, as they've agreed to contact me by email to ask which account to send the money to.

I'm waiting and I hope everything goes well...

If not, I will tell you here so that you can help me.

Thank you very much for your response.

Well, let's wait what the casino says. It will probably be a bank transfer, as I will send it to you.

However, I would take the casino's timeframe with a grain of salt and not always rely on it. But of course, if they promised you something, be sure to contact them if you don't hear from them by then.🙂

Hello everyone,

I’m sharing my experience here because I’ve reached a point of deep frustration and exhaustion.

For over two months, I’ve been dealing with serious unresolved financial issues with Rabona Casino.

My account manager has completely ignored me for more than three weeks, refusing to respond to any of my messages despite being the person responsible for handling all my previous complaints.

Every time I contact customer support, they tell me the same thing:

"Please send an email to the VIP department."

I’ve done that — more than 30 times in the past two months — and never received a single reply.

Meanwhile, my unpaid balances, bonuses, and weekly cashback continue to pile up. Each week, my pending entitlements grow, and Rabona keeps refusing to pay or even provide a proper update.

Because of this, I filed an official complaint on Casino.Guru and attached all the evidence, including:

Official chat transcripts with Rabona support

A formal legal notice sent by my lawyer

Voice recordings and video evidence showing clear proof of my claims and responses from my account manager

However, the complaint has now been open for three weeks with no updates from the casino nor from the assigned Guru representative.

Even though I’ve sent multiple follow-ups and new evidence in the past five days, no one has reviewed or responded yet.

This entire situation has caused me severe stress and emotional exhaustion. I feel completely ignored despite providing full documentation for everything that happened.

All I want is for my case to be taken seriously, for Rabona to be held accountable, and for the Casino.Guru team to review the updates and evidence I’ve already submitted.

Thank you to anyone who takes the time to read this. I truly hope my voice is finally heard.

— Abdulla Almalki

Official Complaint ID: #37020860

Hi, I'm sorry you've been waiting so long for your money. Filing a complaint was a good move, and Tomas will try to help. 

But it's important not to overwhelm him with too much information and to try to write everything in one comprehensive post. Each party always has a week to respond. The casino has not yet been invited to the conversation, so they have no reason to respond to us yet.

The fact that they are ignoring you is not the best advertisement for the casino, but these things happen.

The saddest part is that if they tell you to write to them by email, they will never get back to you.

So let's leave it to us to work on it, and I hope that everything will be resolved and you will get your money back.

Good luck. ☘️