The player from Greece had not received their 500 euros withdrawal from Rabona since requesting it on September 11, and a second withdrawal made on September 18 also remained pending. Despite repeated inquiries, the only responses received were apologies for the delay. The issue was resolved, and it was confirmed that the payout had been received. The complaint was marked as 'resolved' in our system.
Rabona Casino - Player's withdrawal has been delayed.
Amount: €500
Rabona Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
Good morning... I made a withdrawal of 500 euros on 11/9 from Rabona that I found through your site. By 18/9, the money hadn't been deposited. I made another withdrawal using IBAN on 18/9, and until today, the money still hasn't been deposited. I have sent messages, and they only tell me "sorry for the delay." I am tired of sending them messages and just getting a simple "sorry for the delay" in response.
Automatic translation:
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2 months ago
Dear Christinap,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Do I understand correctly your withdrawal from the 11th of September was canceled and the money returned to your balance?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Translation
You wrote a mistake in the description. It's a transaction. I had simply made the withdrawal on 11/9, canceled it on 18/9 and again made a withdrawal request on the same day in a different way (IVAN). If I remember correctly I had made another withdrawal. There was no bonus and I have not been asked for verification
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2 months ago
Thanks for your reply.
From my point of view, the summary seems accurate. There might be a mismatch in the used terminology due to an automatic translation by Google which unfortunately I can't influence.
Have you received your payout yet, please?
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2 months ago
Translation
Good evening. NO I have not received the payment..What do you think can be done?
Automatic translation:
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2 months ago
Based on this post https://casino.guru/forum/casinos/rabona-casino---general-discussion/16#post-136763 we can conclude the payout was received at last.
Dear Christinap,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
