Jungliwin Casino - general discussion

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Mr Daniel it's 10 days now my winning bet live table tennis 3500 suddenly disappeared.

It's on 26 Feb 2023

They still not resolving it

I have attached latest reply I got

Jungliwin had let me opened an account and deposit money. After some winnings it’s impossible to make a withdrawal because of an error on the withdraw section all the times. So I can’t make a withdrawal request!

I asked for help in the live chat for more than 10 times now and they’re giving me a different answer every time. Answers such as: technical issues, bonus wagering ( I didn’t receive any bonus ) and so on.

I really want to withdraw my money from this casino as soon as possible. A also asked the curaçao gaming autorities to step in this case, that’s where their license is coming from!

I am tired complaining about this casino

Still they manipulate and getting new..

My 26th Feb bet settlement Still.

Not they just don't care

Asking me to contact tallashakunthala@gmail.com their indian owner

Dear Boyke123,

On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.

Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.

Thank you once again and have a nice day!

Sincerely,

JungliWin Team

Hello sudeshkn,

thank you for your post. I see the casino trying to answer the player's post. However, If you want to escalate your problem, here you can find this very useful article: Complaint Resolution Information and Instructions. You can start a complaint on this link.

Have a nice day! 🙂

Hello,

when are you solving this problem? It is still unable for me to request a withdrawal. If I try to withdraw money I get an error all the time. After that error I receive an email with a withdrawal confirmation, but the amount is still in my casino wallet and not on my AstroPay account!

what is the problem? And how do I get my money?

Johannes

Just wanted to add, as long as the complaint is active our team is on the watch, so if you do not get a reply from the casino here on the forum, it's not the end of the world. 🙏

Stay in touch with the complaint.

Hello there,

I found Peter asked you to join Boyke123's complaint 3 days ago. So, in case you have missed that, your cooperation would be appreciated.

Check the complaint right here.

It's regarding my unsettled bet for 3500irs

It's almost 28 days now

They are giving copypaste reply.and blaming betting provider.but I can see my bet never placed and they deducted money.

I have sent all proofs and screenshot they just ignore.

As I can see, your complaint has been rejected. I'm sorry for that, you'll find a proper explanation in your email.

I signed up and paid in there yesterday. From the first impression a very nice casino.

Have now requested a 4-digit payout and am waiting for processing. Supposedly this should be done by the end of the day.

Will report if I have received my money.

According to the email, my payout was accepted and paid out at 9 a.m. today. I have selected bank transfer as the payment method.

Casino says it takes 1-7 business days. In my transaction overview the status is 'Pending'. I hope the money will be in my account tomorrow.

Does anyone have experience with this ? The payout can no longer be withdrawn.

Hello,

I'd say it is quite normal for bank transfers, mind those 7 days should be the maximum. There's a fair chance money comes sooner, I'd say.

As goes for the status, is it still pending, please? Since the withdrawal can't be canceled, if I understood well, it's because the payment is more likely in progress. 🤔

I'll wait for another update, to be sure.

Hey Radka,

the status is still 'pending'. According to Casino: 'I am pleased to inform that your withdrawal has been successfully approved by our Casino. Right now, we should wait till the payment provider proceed your request, hope they will do it asap. Thanks for understanding!'

They said that as soon as the money arrives in my bank account, the status will also change to 'Completed'.

I don't really know which payment provider is meant. Maybe the casino has already transferred the money and it's still being processed before it's in my account?

Hello.

Don't worry this is a pretty common process.

Allow me to explain:

These days casinos tend to hire a 3rd party company to handle all incoming or outcoming transactions. This company is called the payment provider. Thus the casino approves the withdrawal, while this payment provider is technically responsible for the transfer. If all works well, it's easier for the casino, if not, however, it's a pain for players. 😀

Give it a few more days, not it is on the payment provider...

Thanks for the enlightenment!

So does that mean I shouldn't worry as the casino has probably already sent the money on its way and now it just needs to be processed by the payment processor, then it should be in my account?

No problem 😎

If everything works as it should, I'd say it's more or less like you said. 🤞🤞🤞

Just a detail - the casino probably does not send the money, they only authorize the payment provider to send the money to you.😉

Money arrived today 👍

Great!

Wasn't so bad in the end, was it? 🙂