Jungliwin Casino - general discussion (page 2)

No, everything is fine 🙂 was just new for me.

Also have 2 new withdrawal requests, I'm more relaxed now.

Well done! Did you have to KYC? I won 4 figure also but they keep giving me very weird answers on the withdrawal (been 24h now).

I’m trying to do KYC but they won’t let me, and I’m not confident in the process.

What was the process for you to get your money?

I didn't have to do a KYC. My withdrawal was approved after a few hours and 2 days later the money was in my account.

What kind of funny answers do they give?

Payment team are going to review it as soon as possible. That they are very busy. Then someone else will say they don’t work today (Friday)… then someone else will say it’s in my bank soon but I have no email to say it’s approved (shows pending).

Now is day 3 and over 48h and I see it pending with no email or anything.

so after few hours you had an approved email? I’m at about 50 hours now and nothing.

thanks anyway I’ll just wait a bit more and make a complaint later if nothing…

Can you still 'roll back'? So can you still cancel your payout?

Yes I can, I’ll chase again through live chat and see.

I’m sure they will say the team don’t work weekends

Let me know!

I deposited €25 on Monday, no issues. On Tuesday i deposited €50 and this hasnt been credited still... I contact the live chat but they give me the same bot responses

he

Has the deposit appeared in the meantime? 🤔

Which payment option did you use?

Hello, I also played with this provider and made great winnings. I have completed a withdrawal request and completed my KYC process. I hope to process it soon!

Played here for couple of days so I will write a review soon. Got 2 withdrawals pending (1 for already 48hrs) depending on how that goes I’m going to write my review but I can already say that paying €20 for a bank withdrawal is ridiculous. (so €40 gone for withdrawals that take ages)

That's huge! I assume the casino is trying to motivate players to withdraw less often but ask for higher sums, perhaps.

What do you think?

Looking forward to your review!

a better solution would be to make 1 withdraw free a day and charge a fee for the rest.

Anyway they say the payment provider charges this fee but I think that’s BS because I played a lot of casinos with the same payment provider and none of them ask a fee for a withdrawal.

I don’t mind paying a fee but then I expect the money to be in my bank account within hours. (even better let costumers chose, pay a fee and the withdrawal goes very quickly or don’t pay and wait longer)

Dear All!

We are appreciating your discussion and thoughts, be sure that your suggestions will be taken into account, and we will do everything to improve the service and resolve the shortcomings.

Thanks to you, our dear players, we are getting better at providing the right service!

Sincerely,

Jungliwin Team

Hello and welcome!

Could you perhaps address players directly? I guess the latest post about the fees and withdrawals could use feedback. What do you say?

I agree. And to my honest surprise, there is an official casino rep among us. I take that as an opportunity to get some insights.

I submitted my review.

As I write in my review if they change the pending time for withdrawals and the ridiculous fee I’m sure they gain a lot more customers (if you see all the reviews and reactions here most of them are about the pending time and fee)

This is the best step you could take to spread the experience. Thank you for doing so.

I was hoping the casino representative would share a concrete response on the subject frankly, seems like we have to go on with the previous very general comment.🤔

This is a really shady casino, they take money from gambling addicts and stated that they never received my email where I inform them about the game problem, I was able to prove with the help of a third party that the email was sent to them and delivered successfully and they received the email. They didn't take action (on purpose? Or due to human error) after this when I sent them strong evidence of the nature of my complaint they took the complaint back for processing, it's been 2 weeks and I haven't received any response from them, day after day I get responses "the matter is being processed, you will receive a response today" every day the same song. And there is no answer. They informed me that I need to do a verification to get my refund request I did the verification I did everything they asked but still you don't hear anything from them. I think it's really irresponsible.

you can read on askgamblers website and Trustpilot website that I am not the only one who suffered from their activities. So jungliwin casino are you going to react?