Jungliwin Casino - general discussion (page 4)

Thanks!!

You're welcome and feel free to update me as the situation develops. Good luck. 😊

So far the casino has only asked for proof... let's see :)

hope you get your deposit back!

Me too.

But unfortunately the casino stopped responding to me at all after I provided the evidence. Hope CasinoGuru can make a difference here.

Yeah, they did the same to me. They don't even respond in chat anymore, they leave the chat open read my messages and don't respond and then close the chat.

Hi, is there anything new in your case? I personally contacted a lawyer working in Curacao, even though he informed me that my disputed amount is small, he took over my case because he has another similar case pending from the same casino.

Hi, I'm sorry it had to go this far, but I think you have to try all possibilities. Could you let us know how it goes and how you managed to sort things out ? 

Hello Jaro, can you please speak to Jozef to reopen my complaint against Jungliwin?

Due to intimidation from the casino, I had the complaint closed prematurely. However, I believe that the evidence is on my side and I am entitled to a refund.

Hi, when you check your complaint, don't you see an option to reopen the complaint on your own?

As you can imagine, I filed a complaint about the jungliwi casino to the curacao licensing authority without ever getting an answer to my complaint, it's been almost 6 months already.

I still think that my complaint was closed unjustifiably.

anyone going to talk to jungliw customer service? They keep sending you to vip manager. Their terms of use CLEARLY say contact us by email and we will help you. When you contact them by email, you get the answer "your vip manager will contact you" without ever answering.

I sent them several blocking request emails and the last one I got was "your vip manager will contact you" did you? OF COURSE NOT. In the meantime, the player ends up losing but adds more money, like in my case. According to the Curaco license terms, a self-blocking request must be responded to immediately, not sent to your vip manager. But this is a clever gimmick, to make the player lose more and wastes time. If the player really can't communicate using their email and get help, I recommend jungliw casino to update your terms of use that the only help channel and email is your vip manager and not the email that reads on their website.

Another important point jungliwin said they didn't receive my email I proved what they claimed to be wrong with SEVERAL proofs, their email service provider officially confirmed to me that jungliwin received the email successfully, the email had other casinos as a copy and they sent me a gdpr request for this in a blocking email that included jungliwin casino, all casinos received it . The authority working under MGA gave its own position "in similar cases, you have to be objective and thoroughly investigate the evidence of the player and the casino, if there were other casinos on the list, you can easily conduct the investigation by asking them if they received the email" because everyone knows it's easy to hide behind "we didn't receive your email" in reality I am 100% to this email jungliwin replied "your vip manager will contact you" without ever picking up. The answer to my next blocking email was "your vip manager will contact you" well you guessed it, he never did and the losses grow. Let's get to the topic of who the heck is a VIP manager, I didn't even own one. When you become aware of a player's game problem, you must immediately registra not send him to the vip manager to wait for his contact.

next we come to the fact that I have been waiting 6 months for my GDPR information from this casino, can you guess why? Because they keep replying to my email "your vip manager will contact you" has he? No, surprise. Why would my vip manager even contact me when my game account has been closed for months. Irresponsible. I need my gdpr information to move this forward.

I answered you how the case is progressing. 🙂

Hello. I am really sorry about the whole situation. Unfortunately the decision has been made by our complaint team and we are unable to help you any further. Jozef has explained everything in your complaint in details, actually:

"Dear Lola1556, I am very sorry about the situation, but I believe you are not entitled to receive a refund. The self-exclusion process varies from one casino to another. While the clinic recommended sending your request as a bulk email (hidden copy), please be aware that it's not a 100% reliable method. Sending the same email to too many addresses could potentially trigger spam filters with their email provider. According to the evidence provided by the casino team, they claim not to have received the email you mentioned. Based on our past experiences, JungliWin has a history of promptly addressing issues with problem gamblers and blocking such accounts as soon as possible.

It's essential to understand that self-exclusion becomes effective only after receiving confirmation from the casino team. We acknowledge that reaching out and informing the casino may not be an easy step, and we appreciate your proactive decision. Unfortunately, due to the lack of any response from the operator, we believe that further action on your part may be necessary to become eligible for a refund."