Heybets Casino - general discussion (page 11)

Yes I saw that it was closed because of the sports betting. If you have any problems with casino games, you know you can file a complaint and our team will try to help you. If sports betting is involved, we are unfortunately not able to resolve such cases. 

They are probably busy as they handle many complaints of several casino brands that holds license with them. Give them some time before sending another mail.

Hi Jaro,

I think what Orde0 means is that it sounds unfair if a small part of his bets have been placed in sports betting resulting in a complaint rejection if the main part of his money went to casino games. Casino Guru should process a complaint I believe if mainly casino games are involved, even if a small part has been used for sports betting.

Hi . i have requested the money from 6 Dec 23.

Luke from heybets sent me this message before 3 days" Our KYC team is currently in the process of checking your documents. You are welcome to contact your lawyer, but I am trying to assist you in completing your KYC process as quickly as possible. I hope you understand. I have left another note for our KYC team to prioritize your case. If you have any further questions, feel free to reach out to me anytime.

I have also sent this following letter to Gaming Curacao before a week and still no answer.

Dear sirs

I hope this message finds you well. My name is ......., and I am a client of the betting company Heybets.io which operates under the license provided by your esteemed regulatory authority.

I am reaching out to you with deep concern regarding an ongoing issue I am facing with Heybets.io . On December 6, 2023, I requested a withdrawal of 5657 USDT, and since then, I have been experiencing significant delays and complications in the process.

I understand that Gaming-Curacao has granted the necessary license to Heybets.io, and I appreciate the efforts made to ensure the safety and security of users. However, the current situation has left me in a state of uncertainty and frustration.

I have diligently followed all the additional verification requests made by Heybets.io financial team, providing the required documents promptly. Despite my cooperation, the withdrawal process has not been completed, and the lack of communication on their end has added to my concerns.

Given the regulatory oversight that Gaming-Curacao has over Heybets.io, I kindly request your intervention in pressuring Heybets.io to expedite the resolution of my withdrawal request. I believe that with your assistance, we can ensure a fair and prompt resolution to this matter.

Moreover, I would like to inform you that I possess all necessary screenshots and documentation related to my transactions with Heybets.io, and I am willing to provide any additional information required for the swift resolution of this issue.

I appreciate your attention to this matter and kindly request your prompt assistance in ensuring that Heybets.io fulfills its financial obligations to its clients.

Thank you for your time and cooperation.

Such a decision is solely the domain of the Complaint Team.

The complaint holder decides whether the case is up to their expertise. I understand your point, but in this case, there is nothing we can do since the issue is associated specifically with those little sports betting bets, if you catch my meaning.

Hi!

You know, if the casino is busy, you won't help yourself by threatening them with lawyers, I'd say.

It hurts when you feel like the casino is not doing its best to verify you, but consider this:

If you send hunting dogs their way, they will have to spend some time dealing with them. As a result, your initial problem won't be solved sooner. By the way, do you have any idea how long it usually takes for Gaming Curacao to respond?

I honestly think you should wait a bit first.

How long have you been waiting so far, please? We, for instance, allow casinos 14 full days to fully verify your account, associated gaming history, and other details. Since the time has run out, I'd say you should submit a complaint with us instead of calling to arms: https://casino.guru/complaints/createaaa

If you want to learn more about the process first, please use this guide 👈

I believe my situastion have changed. Heybets have given delay after delay regarding the verfication. The situation in the complaint with casino.guru is a non-issue in my comunication with heybets. The only comunocations is that they need more time for verification. Could I file a new complaint regarding heybets.io time usage? I have waited 5 months since the "your acconut is fully verified". 98 % of my play was at the casino. If this is not a case for casino.guru, then what is?

Hello all, now Heybets started to use fake users review))

Please dear Casino.Guru Team look at all complaints. My complaint is lasting for almos 4 months. They are doing it all intentionally, it is so obvious. They do not answer in live chat for months intentionally. Complaint will nevet be closed as "unresolved" since they wait for 2 week and then answer " oh sorry we did not receive any documents, can you resend it please" and then they disappear for 2 week.

Please do something pls

Cn Casino Guru look into the reviews posted last week?

2 very good rated reviews got approved, which don't suit the casinos reputation on this platform. It won't surprise me Heybets is making false reviews here to improve its rating..

Dear Youssuf,

player's rating is kept separately from the safety index. Don't you worry. From time to time, casinos try to improve their ratings by sending promotions as a reward for reviews.

But it won't help them.

We consider each review separately, but the safety index value is not by any means a criterion for approving the review.

Hello, and thank you for the information.

I'm sorry, but it is not my place to resolve complaints. I imagine it's pretty hard because the complaint is like a never-ending story. At least other members of this community are well-informed thanks to you.

I'm sorry, but I can't provide you with details. Let's just say the problem is not only sports betting. You may try your luck with the licensing authority, though.

We mainly aim to support recreational casino players without professional or other interests. If you catch my meaning,

I can't comment further.🙏

Hi, wagering on live casino is as recreational as it gets, no? Heybets can verify themself, if asked, that most of my wagering volume (97-98 %) where live casino bets.

Great to hear Radka 😉

This is not the thing, I'm afraid. There is a difference between the causal player and the rest. What you described is not the point.

I feel I don't have to say that, but if you ever encounter any kind of promotion focused on reviewing casinos on Casino Guru or any other similar sites, it would be great to show it. I'd say a decent site should take some action to prevent biased user reviews.

I am missing what you mean Radka. Why should I be treat like any other customer at heybets or other casino sites? My play is standard at heybets, even though I am accused of otherwise. My emails with heybets are proof of that. Sportsbetting is a non-issue in our communication. When I made the complaint they threw the 200 $ sportsbetting as a smokescreen for not having to deal with the complaint through you. It worked and is working.

As I said, I can't comment further, but I guess you know what I am talking about.

With respect Radka. I do not.

Can the Complaints Team close the complaint of DutchGambler as unresolved? So this will give some black points to drop the casinos score.

It was already noticed that Heybets is responding as late as possible just before seeing a complaint being closed unresolved, but currently the casino remain on that behavior and it might be time for Casino Guru to have a look into this as the pending complaints are only being delayed by the casino as they do not quite cooperate in resolving matters.

My case is still pending with the Licensor and so far still no news 🙁