Heybets Casino - general discussion

If you want to discuss anything related to Heybets Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello,

I've been waiting for my payout for about 5 days and haven't received a normal response yet. The support only got in touch after 1 day although he answered immediately at the beginning and when I paid out there was suddenly no process anymore. On Friday it still said it is being processed. I have also written to support and after a long wait they have written to me that it has been forwarded to the finance department, however no progress has been made so far. I desperately need help as I'm afraid this casino is ripping me off.

I'm sorry to say that, but as you probably noticed in the complaint thread, we allow casinos 14 full days to verify the account and pay out the winnings, hence I must ask you: Has your account been fully verified in the past, please?

Hello,

I have already asked several times where and if I have to verify myself. Got no answer to that. The website itself does not explain where to verify and where to send my documents. So no, I haven't verified with documents yet because the support only writes to me after a 1-day waiting period and doesn't answer everything, which I find extremely questionable.

Ok I just got the money transferred. Nevertheless, I have to add that the support is very strange

It's good still, kind of weird!

So, the payout suddenly went through without any verification, I reckon?

Thanks for letting us know, you might spare other players some confusion...

Now that I'm thinking of it, can you update your complaint, please? The Team will appreciate your confirmation, I'm sure.

Hey LD_ Loading! 👋

Max here from the Heybets Support Team. Great to hear that everything turned out ok. Just wanted to confirm a few things for all other players:

• ₿ Our Crypto Deposits & Withdrawals are instant and usually processed within seconds. ⚡️
• € We now also offer Fiat Deposits & Withdrawals for selected countries. Deposits are instant but withdrawals can take up to 2-3 working days in a few cases. Withdrawals are also instant if your bank supports SEPA Instant Transfers but if not then it can take up to 2-3 days.

In your case you have requested your withdrawal of 571.16€ on Thursday, May 4th. We have approved it on Friday, May 5th and on Monday, May 8th you have received it I believe. So the delay was mostly due to having a weekend between and a bank holiday.

Feel free to reach out to me at max.richter@heybets.io if you, or anyone else on Casino Guru has any further questions on this.

Wishing everyone best of luck! 🍀

It's always wise to try the free options first if you ask me.

So, lodging the complaint was a good suggestion. For now, allow us some time to go through it.

Just be prepared that the complaint is a time-consuming process, so always mind the timer so you don't wait blindly for some reaction, ok?

There are hundreds of players in similar situations, and the complaint team must proceed systematically.

Stay calm - nothing is lost yet! 🙏✨🙌

Just give it some time 😀 ... getting a higher index means resolving all unresolved complaints. The way I see it, more likely not to happen, actually I would expect another drop. But the hope dies last! 🙂

Cheers! ✨

Suing players?

Offered compensation for taking the complaint back?

That's a sick joke! 🤢🤮🤮🤮

I'd like to ask you to send us every communication regarding your complaint or above mention threads. I'm sick of it, and the Complaint and Data Team should know about that!

start with data@casino.guru add jozef@casino.guru

Kindly mention your complaint, would be great to attach your complaint's link to the email.

Such actions should never be tolerated!

Not sure I follow, I must say. I'm sorry the auto-translate feature is sometimes very challenging. 🙂 Hence it is crucial to provide all relevant communications at least to Data Team. Those guys love digging.

I can't. It's not my job, and more importantly, I don't have access to their email address. Our data team will check it out!

I deleted all my comments dear Radka!

How come?

Because I wanted to help Armin but he is not reliable & in the end does what he wants anyway and ignores the steps that were suggested or only implement them when it is too late.

That's why I'm out & won't write anything here anymore or anything else. 🙂

But I'm not wasting my time if I'm already making them available for free.

And I would recommend you, dear Armin, to put into practice what is recommended to you because you only want to help & this whole problem you have is YOURS and if you take your time with everything even though you want to help then don't be surprised why you don't feel like it has more.

You don't have to answer anymore because I'm no longer interested.

I just wanted to help you because you lost all your money and you said you are in pretty big trouble with it and your fridge is empty and your kids have nothing to eat!!

That you had to move because of the whole thing and argued with your wife and a lot more.

That was the only reason they wanted to help, but you make me feel really screwed.

You ask me for money because your children have nothing to eat and shortly afterwards you stream casinos again????

I think you confused kindness with weakness.

My advice to you "STOP PLAYING WHEN YOU CAN'T CONTROL YOURSELF AND YOUR BEHAVIOR ENSURE THAT YOUR KIDS HAVE NOTHING TO EAT" ‼️

I never wanted to mention that because I saw that you were not feeling well, but you continue to stream even though your children had a situation where they had to find an empty fridge.

I kept my mouth shut in private conversations for a long time but you are the FATHER of 2 children!!!

Pull yourself together and don't act like a cool streamer who harms his children because of his behavior but plays the cool one in front of the camera?

Actually, you should be hit so that you can start to understand what nonsense you are building.

Although you wanted to help, you always did what you wanted and took your time with everything dear Armin & apart from that you simply passed on confidential information to those who told you "everything with time but keep it to yourself for the time being" .

You didn't stick to any of those things.

HeyBets' way of blackmailing their customers with fake letters is pretty lousy, but sending your kids to bed on empty stomachs because of casinos is far worse.

Shame on you instead of making one on Pablo Escobar here making one on Gangster Streamer.

You make sure your kids have food at the table, otherwise seek help.

Hello!

Not sure what happened with Armin, but now the whole conversation is quite nonsense without your posts... 🙁.

Most replies we sent to you are now missing the point, I'm afraid. Well, I'll leave that.

This is an open forum - I was hoping you understood this premise. Sadly, there is nothing I can do to make this thread whole again. Sad.

I must say the personal advice you provided, I could not figure out what made you say that, but I believe you know better. The problem is that it all simply looks out of control. Would be better if you left the posts untouched.

Thank you for saying goodbye, and be well!

Wait for what, please?

I know it's inappropriate.

For me personally, however, it is even more inappropriate to help someone who cannot be helped and who does not want to be helped.

If a player writes such things to me privately and also asks me for money because the children have nothing left to eat and have to leave the apartment but continues to stream in casinos at the same time, it is simply no longer acceptable for me and I don’t want any part of it either be something hypocritical.

Should everyone fight for themselves from now on I will stay out of everything in the future then it will no longer be necessary to remove posts.

Yes, I know it looks stupid but that doesn't matter to me now 💩 because it's his problem and not mine.

You really tried and gave advice that was never implemented as you suggested and if you then see that the person who is begging for money continues to stream casinos, you just think your part and don't want anything to do with it anymore.

And you, Armin, really get on my nerves when I see that your stupidity is harming your family and especially your children (honorable man) but at the same time making a streamer.

I'm beginning to think that this is your karma because you're a ruthless person who still makes demands even though he's not able to.

Become a man and take care of your FAMILY!!!

PLAYS with money intended for eating and living for one's own flesh & blood and still makes demands...

Long story short, you're scum, Armin.

Leaves your kids with an empty fridge and the rush to clear the apartment...

Don't write me and don't answer here either, I don't want anything to do with something like that.

You're the kind of person I would catch on the street and teach you some manners.

Anyone who betrays their children like this and makes fun of people who want to help and that ONLY because of the children deserves nothing else.

Streams his casinos on Pablo Escobar Style and presents himself to the viewers as the cool one and at the same time the children sleep with empty stomachs....

feel spit on boy

That's the catch!

I'm sorry it was not so obvious, but now I understand!

Thanks for the explanations, and don't worry about that anymore. 😉

Since the casino does not respond on the Live chat, I was wondering if they do respond on here.