User Profile | Casino Guru

Senior Adept

Netherlands

Instaspin Casino

7 months ago

Have encountered several issues with this casino, from wins not being paid out until a self exclusion which failed. In all those cases the casino support was quick responding and did resolve my issues in all situations.

For me this is one of the few casinos that is not fake but does care about its players and their satisfaction.

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Easy to deposit
Quick Live Support

Some malfunctions about wins getting paid out instantly are still not fully resolved.

All Instaspin Casino reviews

Youssf

Senior Adept

Netherlands

Heybets Casino

12 months ago

Poor casino with no contacts. It is very easy to join and deposit money, but once you have a problem they won’t respond on your mails/chats. Even when you start a complaint on this platform the casino will do all it can to delay your case and eventually lie about evidence to see cases closed without affecting their score on here.

After three months having a ongoing complaint here with Casino Guru I just forwarded my case to their Licensor hoping they can intervene as this casino wont resolve problems.

Stay far away from this poor casino, there are much better casinos from Curacao that do have a proper working Support and try actually to resolve issues.

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Easy to register
Easy deposits

No working Live Support
E-Mail contact don’t work either

All Heybets Casino reviews

Youssf

Senior Adept

Netherlands

JackTop Casino

1 year ago

JackTop is a new online casino which is also licensed in Curacao and offers several online games and live casino.

However, if you are planning on playing this casino with responsible tools and hope for quick payouts, then you can spend your money much better by choosing another casino.

JackTop delays payments (both deposit and withdrawal) and has no responsible gaming policy at all.

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Easy to join
A lot of deposit options
Offers many game providers

No responsible gaming policy
Payouts are being delayed hoping the players waste it
Live Support is only for standard questions

All JackTop Casino reviews

JackTop Casino

1 year ago

Hello there,

We regret to hear that you are not satisfied with your experience at our casino.

We would like to inform you that we are experiencing some delays in crediting deposits to the game balance. This delay is dependent on when the balance transfer occurs. In relation to withdrawals, our finance department is actively addressing requests in a real-time queue, striving to expedite payments for utmost customer satisfaction.

Additionally, we support responsible gambling at JackTop Casino, and apart from offering a fair gameplay experience, we give our players a possibility to set a limit at their account, if they want to do it. We have the following limits:
1. Deposit/withdrawal - they help you to control how much funds or time you spend with us.
2. Cooling Off Limit - setting it allows you to freeze your account for a while.
More detailed information you may find by following this link - https://jacktop.com/info_pages/responsible_gaming

Please just write us an email support@jacktop.com or contact us via live chat and our manager will gladly assist you with your request.

Kind regards,
JackTop Casino

Youssf

Senior Adept

Netherlands

WestCasino

1 year ago

Interesting casino that still operates illegally in The Netherlands. When sending a complaint regarding my matter they do not respond on this (passed months now) and when asking them in Live Chat all they say is you are not logged in so we can not see anything.

Clearly a casino that wants to dodge the case and responsibility. My complaint has already been forwarded to the KSA and if all other players do so they can get a million fine too like other casino groups :D

For all other Dutch players I can recommend to use their ADR ECOGRA before going to the law firm, maybe this puts some pressure on the casino and of course DO NOT JOIN THEM AS THEY ARE ILLEGAL HERE.

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Easy to register and deposit

Operating illegal in The Netherlands

All WestCasino reviews

Youssf

Senior Adept

Netherlands

SpaceWin Casino

1 year ago

Rogue casino,

After complaining about mistakes the casino made, they promptly closed my account and gave me a **** excuse about a system alert for negative feedback from another casino (without any evidence of course).

This all happened a week after my complaint probably finding out that they are wrong and needs an excuse to dodge the claim I made.

All I can do now is warn other players to stay away from this casino as much as you can to prevent disappointments..

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