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WestCasino Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
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Payment methods
Show all (42)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • Giropay
  • Sofort Banking
Withdrawal limits
 per month
$20,000
 per week
$5,000
GoldWin LTD
2017
> $5,000,000
OverviewBonusesUser reviews57Safety Index explainedDiscussion120Payment methods42
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WestCasino Review

We've thoroughly reviewed WestCasino and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because WestCasino is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, WestCasino is a medium-sized online casino revenue-wise. It's a part of a group of related casinos, however, this group is still only medium-sized even when evaluated as a whole. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 1 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 21 black points in total, out of which 21 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: WestCasino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on all of the information mentioned in this review, we can conclusively say that WestCasino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (42)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • Giropay
  • Sofort Banking
Withdrawal limits
 per month
$20,000
 per week
$5,000

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

English website
All languages (7)
English customer support
All languages (7)
English live chat
All languages (7)

Game providers
Show all (37)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Microgaming
  • ELK Studios
  • Yggdrasil Gaming
  • Tom Horn
CASINO SCREENSHOTS
westcasino_game_gallery_desktop
westcasino_homepage_desktop
westcasino_promotions_desktop
westcasino_game_gallery_mobile
westcasino_homepage_mobile
westcasino_promotions_mobile

Positives

  • Deposits by cryptocurrencies are accepted
  • Various responsible gambling options available
  • Above average withdrawal limit
  • Live chat support is available 24/7
  • Massive selection of games including wide variety of live dealer games

Negatives

  • Bonuses not available for all countries
  • Minimum withdrawal is €100
  • Fees are associated with some payment methods

Interesting facts

  • Live chat support uses the auto-translate feature for some languages
  • All deposits need to be wagered 1x before withdrawal
  • Small casino popular in the Netherlands
Author & Guarantor: Ayberk Ayan Last updated: 07 Jan 2024 Anything incorrect or missing? Let me know
Casino Bonuses

WestCasino bonuses

Browse all bonuses offered by WestCasino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (57)

User reviews of WestCasino

This is a place to share experience with WestCasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Terrible

Rated by 57 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

• 4 weeks ago
Never play on this casino! They simply just dont want to pay out.
  • Fast support chat, but the support chat does not even try to help
  • Low deposits
  • Fast deposits
  • Verification takes for ever if you have withdrawal on going
  • Dont want to pay, they try everything to avoid paying
  • Withdrawals take for ever
  • They might make your funds missing from your account, and say that you played them
WestCasino
Hello Crysler,

Greetings from WestCasino!

The finance team process all the withdrawals in the standard time frame of 5 business days.

You can come in our LiveChat if you have any questions and our agents will be more than happy to help you!

All the best,
Eduard
• 2 months ago
Verification impossible, the same thing is constantly requested even though it has already been transmitted. I use the same documents at every casino and there are never any problems except here. Also support does not help me.
  • Nothing
  • Everything
WestCasino
Hello stickeralarm,

Greetings from WestCasino!

The documents are necessary for the finance team to verify your account. If you have any questions you can always come in LiveChat where our agents are always ready to help 24/7.

All the best,
Eduard
• 2 months ago
When i ask for bonus they closed my account i want to get an refund of the losses i got
  • Quick money gone
  • Live chat works
  • No cash out system what works
WestCasino
Hello C078,

Greetings from WestCasino!

Before an account is closed, any funds due to the player are returned accordingly.
If you are referring to the amounts you have bet and lost, those can not be refunded.

All the best,
Eduard
• 3 months ago
This casino operate illegally in Netherlands jurisdiction without license from duch gambling authorities. The casino accept players from Netherlands but this is illegally. They didn't signed in for a permit to use Netherlands jurisdiction.
They let me deposit for 7-8 months and after I've asked my money back they quickly closed my account!!!
Gerard Serrano(so called account manager) stated that WESTCASINO is pending for licence from KSA AUTHORITY! But was a big lie! He ensured me that I can deposit and play safely! I have the proof on emails!
  • Scammed clients
WestCasino
Hello rotarnicolaemihai,

Greetings from WestCasino!

Before registering in the casino you will need to check the terms and conditions as well as the appropriate legislation that applies in your case, to see weather you can open an account with us.

Any accounts found in breach of the terms and conditions will be closed accordingly.

All the best,
Eduard
• 7 months ago
I'm fed up, as we say here.

It's true that I remembered why I hadn't deposited at Westcasino for ages, but only a week after my overjoyed withdrawal request. When I received an email from the finance department of Westcasino.com asking me to verify myself. Although I was assured in the live chat on the day of the withdrawal request that it wouldn't take that long because I'm already verified and have already requested a withdrawal about 1.5 years ago.

I uploaded all the documents again without hesitation.

The fact that I got a confirmation that I'm now verified again is great, but it doesn't help me either.

Now that 14 days have passed since my indicative payout, I just think it's OUTRAGEOUS! That's why the complaint will be made official tomorrow. There is certainly a lot more to say on my part.
  • Great game selection
  • Good terms and conditions
  • function and clarity
  • Very slow payout
  • Verification too slow
  • Payouts are simply not processed for weeks so that the player gambles away his winnings from frustration and anger about this delayed payout practice.
  • Winnings are only accepted in one amount and one withdrawal method. Splitting prohibited!?
  • Support requests are pointless
• 7 months ago
I've got the paper on, as we say here.
It's nice that I now know again why I haven't paid into Westcasino for ages. My memories came back quickly after I received an email from Westcasino.com's finance department asking for verification a week after my overjoyed withdrawal request. Although I was assured in the live chat on the day of the withdrawal request that it wouldn't take that long because I was verified and had already requested a withdrawal about 1.5 years ago. I uploaded all the documents again without hesitation.
The fact that I was then confirmed at some point that I was now verified again is great, but it doesn't do me any good financially because 14 days have passed since my indicative payment. I just find it AMAZING! That's why the complaint will be officially received tomorrow.
  • Great game selection
  • Good terms and conditions
  • function and clarity
  • Very slow payout
  • Verification too slow
  • Payouts are simply not processed for weeks so that the player gambles away his winnings from frustration and anger about this delayed payout practice.
  • Winnings are only accepted in one amount and one withdrawal method. Splitting prohibited!?
  • Support requests are useless
• 8 months ago
Been playing here off and on for a little over a year now. They have a decent selection of games and providers, sign up was easy and I had no issues with verification. You get to spin the wheel with every deposit, where you can win free spins, no deposit bonuses or the jackpot, but it doesn't tell you how much the jackpot is for, its only $5. I've hit it twice and $5 both times. Customer service chat is 24/7 and pretty quick to respond. I have received about a half dozen withdrawals, but I have requested about 15. They are notorious for delaying payments, so I used to end up using the "rollback" option and then eventually losing most or all of it. Although I have no proof that this is exactly what they hope will happen, I have no doubt that it is. There is just far to many delayed payment complaints for me not to come to this conclusion.
I have also had issues quite frequently with all of a sudden a game or a provider will just stop working, and customer service always tells me that the provider is no longer available in my jurisdiction. And when I come back the next time to play, the game works fine. I think that they just say the provider is no longer available, when they don't actually know what the issue is. And its not worth trying to explain that the provider is allowed in my jurisdiction, that I have been playing it for the last decade and that it is allowed in my jurisdiction at every other casino online.
Take it for what its worth, if you play here yeah they will probably pay you out as long as you didn't break any of the T&Cs, just be prepared to wait possibly a couple weeks.
  • easy sign up
  • easy verification
  • good games and providers
  • delayed payments often
  • games crash
  • questionable T&Cs
• 8 months ago
So far a very nice casino to play. They have a lot of very good bonus offers compared to other casinos. The layout is very customer friendly and great selection of games.

Account s now verified that took a little time (4 days) but was my own fault for sending a cropped ID. The finance team was very helpful. Now waiting on my payout of EUR 2000, which should arrive today :)
  • Game selection is big
  • Customer Friendly and nice look and feel
  • Promotions and rewards are more generous that normal
  • Maybe a little slow with the withdraw compared to others
WestCasino
Hello KoenVZ010,

Thanks for your review!

I am happy to hear that you had such a good run and I hope this is the first win of many to come!

All the best,
Eduard
• 9 months ago
Legit looking casino, but it is a really bad one. Everything they do aims to you playing back your winnings.
  • Lots of games
  • EXTREMELY slow withdrawls
  • Doesnt accept drivers license.
  • They require verification even for even small withdrawals, process take ages.
  • Minimum cashout 100€
WestCasino
Hello Kasvis,

Greetings from WestCasino!

All players are required to verify their accounts prior to making a withdrawal in the casino.

The process only takes a few days after you send the complete documents required.

You can find out what documents are required for your account by contacting our Live Chat support.

All the best,
Eduard
• 1 year ago
Interesting casino that still operates illegally in The Netherlands. When sending a complaint regarding my matter they do not respond on this (passed months now) and when asking them in Live Chat all they say is you are not logged in so we can not see anything.

Clearly a casino that wants to dodge the case and responsibility. My complaint has already been forwarded to the KSA and if all other players do so they can get a million fine too like other casino groups :D

For all other Dutch players I can recommend to use their ADR ECOGRA before going to the law firm, maybe this puts some pressure on the casino and of course DO NOT JOIN THEM AS THEY ARE ILLEGAL HERE.
  • Easy to register and deposit
  • Operating illegal in The Netherlands
• 1 year ago
Requested a withdrawal of €500 6 days ago, emailed my documents to the finance department for verification, and to date no response, no withdrawal and no response from the casino!!! In the live chat I've been told for days that I should be patient and that they can't help me in the live chat 🤬
The casino does not keep their own terms and conditions!!!

As I said, you don't get an answer to all emails where you get information about the status of the examination of my documents.
WestCasino
Hello Bastipolo81,

Greetings from WestCasino!

The verification process can take up to 5 business days, depending on the work volume of the Finance team at any given time. This doesn't include weekends or legal holidays.

If you want me to check the status for your account you can forward me your information.

All the best,
Eduard
• 1 year ago
They target the dutch market with promo emails and affiliates links. They do not hold a dutch KSA liscense. There for not allowed to register dutch players. Ive notified them and they say they will investigate and it can take up to 60 days! That is crazy.

Its a scam.. dutch should not play here.

And Westcasino replied under my review... and that is ofcourse so not true and will not hold with dutch authority.
  • No liscense
  • Bad helpsupport
  • Non responsive
WestCasino
Hello Sabine1984,

Greetings from WestCasino!

Before registering in the casino you will need to check the terms and conditions as well as the appropriate legislation that applies in your case, to see weather you can open an account with us.

Any accounts found in breach of the terms and conditions will be closed accordingly.

All the best,
Eduard
• 1 year ago
The payout takes forever I asked for a payout 3 weeks ago but the payouts are being delayed in the hope that the player will continue to play and that everything will be gambled again
  • Payout takes too long
  • Verification is complicated
  • Cheating in hopes that player will cancel withdrawal
  • Unfriendly support
WestCasino
Hello aliyesil6210,

Greetings from WestCasino!

I am sorry to hear that you aren't happy with the withdrawal process. Withdrawals take a maximum of 5 business days, if your account is already passed the verification. As such, it isn't possible for you to wait for a payment for the stated amount of time.

If you want me to check your case in detail, please forward your information in my attention to our support email address.

All the best,
Eduard
• 1 year ago
Great casino, the payout didn't take that long. I even had to verify beforehand. Have on 08.01. Won €200 there and they were on it last night!
So it only took 5 days (verification and payout)
That is fast!!
  • Great games
  • Nice support
WestCasino
Hello QueenLea,

Greetings from WestCasino!

I am glad to see that you are happy with your experience in our casino.

All the best,
Eduard
• 1 year ago
There is 1 star for the game selection and the deposit options.
Otherwise it's a disaster, because I've never experienced so little NORMAL WINNING and I've deposited a few hundred euros at West Casino. There is always a few euros in profit, so that you have not lost 50 euros after 5 minutes. I can only advise every player to stay away from such scammers. If you play to play, it's good for that, but if you have intentions to win... HANDS OFF !!!!!!
  • game selection
  • deposit options
  • Gain something from below market standard, more towards fraud
  • Verification, because not even the cell phone number works to verify
WestCasino
Hello hansen260678,

Greetings from WestCasino!

I am sorry to see that luck wasn't on your side. The results of each bet you make are based entirely on a random number generator and, as such, there is no way to actually predict the outcome of any session you may have.

If you seem to be experiencing a period with low wins you can always switch to a different game and/or choose a game with a lower volatility.

All the best,
Eduard

• 1 year ago
I've been playing at Westcasino for almost a year now and I keep getting annoyed. The casino generally holds back the payout for a few days, the support states a time of 3-5 days. But 5 days are the absolute rule, here it is hoped that the player will cancel his payout and gamble. Payout is canceled and an asset report is required with the threat of account restrictions, with a fully verified account well noticed! I can really only advise everyone to deposit their money here. What is particularly noteworthy are the bottomless bonus offers, e.g.: Funstarter on Monday (deposit of 100€ mo-mo) and you should get 100 free spins on Mondays, but you don’t get them if there is a balance on the account or that’s it Most anti-social when you have an open payout. Since Westcasino only processes the payout after 5 working days anyway, the free spins are usually gone with it. The trouble is inevitable here, as soon as my payout is through, I will close my account there immediately. I really have never experienced such a withdrawal policy, just pathetic.
  • games selection
  • PAYOUT TIME
  • verification duration
  • Withdrawal Policy
  • bonus policy
WestCasino
Hello berlinercasi,

Greetings from WestCasino!

I am sorry to see that you had troubles with the withdrawal process.

The maximum time in which a withdrawal process is reviewed is indeed 5 business days, however in most cases the payments are done much faster than this. Only in situations where there is a high workload for the finance team there are delays.

If your account is verified then all the process will go smoothly and no input will be required on your end.

I hope that you will reconsider and give the casino another go.

All the best,
Eduard
• 1 year ago
What a terrible casino this is. The customer service is a horror. When you ask for anything, even simple as checking a pending deposit you have to send ton of documents.

This casino is recommaned by Casino Guru, but please be careful of wasting your time on West Casino.
  • Easy to register.
  • After registration the horror begins.
  • The worst customer service i’ve ever encounterd
WestCasino
Hello Moulay,

Greetings from WestCasino!

I am sorry to see that you feel this way about our support team.
I have checked and can see that your requests were all handled accordingly - including the deposit which arrived with a delay to your account. If there is ever the need for a transaction to be checked with a payment provider you will be asked for a proof of payment as standard procedure. This is to ensure that the transaction can be checked in the shortest time possible - and ultimately provide you with a good experience.

I hope that you will reconsider and continue being a member of our casino!

All the best,
Eduard
• 1 year ago
The best casino ever.
With unique support and great bonus offers. Activity and loyalty are always rewarded and entry into the VIP Club leaves nothing to be desired.
My personal supervisor Gerard Serrano is always ready to offer me the perfect casino experience.
You never get the feeling of being just a number, you are always well and personally looked after.
Absolute recommendation:
Once West Casino, always West Casino! 👍🏻
  • Unique support
  • Many wagerfree bonus offers
  • Personal ViP supervisor
  • Open to improvements
WestCasino
Hello,

Greetings from WestCasino!

I appreciate you taking the time to review your experience with our casino and I am glad to see that you were happy with your account manager!

All the best,
Eduard
• 1 year ago
Total scam. I quickly deleted my account as soon as I finished my Big Bas Bonanza Splash session. It's unbelievable that the slot constantly takes away at rates of 0.1, 0.2, 0.3, 0.4, 0.5, 0.8 and 1 euro.
You turn on a slot one fine day and fall into a "black hole" to reach a balance of 0. Don't play there and don't waste your time. This is not a fair place to play for experienced gamblers.
  • NOTHING, NOTHING, NOTHING
  • ALL, ALL, ALL
WestCasino
Hello koVVal92,

Greetings from WestCasino!

I am sorry to see that luck wasn't on your side. The results of each bet you make are based entirely on a random number generator and, as such, there is no way to actually predict the outcome of any session you may have.

If you seem to be experiencing a period with low wins you can always switch to a different game and/or choose a game with a lower volatility.

All the best,
Eduard
• 1 year ago
I opened my account in westcasino this month only where i deposited twice one with jeton and Second time with crypto ltc of INR 1980 approx.
I took 170 free no deposit spins along with my second deposit offer which i wager my deposit once according to their terms and made good winnings . Before withdrawal i verified my account by giving government id And bank statement then i went chat to ask whether i can i withdraw my winnings . He said all is good i can withdraw with crypto only as no jeton withdrawal option available. So requested my withdrawal on 16th December where status remains pending approval so waited till 21st December when i email the finance team about my withdrawal status then they asked to submit my crypto deposit statement for verification after wasting so many days which they could have told before i requested withdrawal on chat itself . I sent all crypto deposit payment statement which they verified then they have asked me place withdrawal request again as earlier withdrawal requested which placed on 16th December failed due to technical reason on 21st December., So again i requested withdrawal on 21st December 2022 of inr 9000 through litecoin.

Why is it taking so much time to process the simple withdrawal.?
Very bad experience as the website design and games were good but this withdrawal slowness And time wasting tactics is something i don't feel good.

Now today when i chat with customer support with issue they asked me use alternate method as there is problem with crypto . They told me to use muchbetter , they could have told me the same on 21st December instead of wasting time .
  • There is nothing positive about them
  • Withdrawal issue as verified customer aslo face long withdrawal time
  • Finance team is not responsive .
  • Chat support doesn't know anything about withdrawal matter as they just kept on saying it's finance department
WestCasino
Hello Rocky,

Greetings from WestCasino!

I am sorry to hear that you encountered issues with the withdrawal process.

I can see that our Finance team has informed you on the 21st that the payment provider for your chosen withdrawal method is currently unavailable due to technical issues.

This information has been provided to you both by the Finance team and by our support team.

As they haven't provided an ETA on when this will be fixed you can request a withdrawal using one of the other methods available to you.

All the best,
Eduard
• 1 year ago
Started of great it said I'd get 255 spins at .10$ but gave them at .25$. but that's where my fun hear ended. I was playing green knight and it has a multiplier that comes up once every 5 spins or so sometimes 3 spin sometimes 8. But when it comes up the prize is multiplied by 2,5,10,50 and 100. The first rip off came when on a X10 multiplier i won 20 cents but in the row was a wild with another X10 multiplier. So the win should have been .20 x 10 x 10= 20$. So i went to the support told them what happened. They asked for a screenshot. Well i hadn't taken one so i used 8 bucks till i hit the bonus round where every round is multiplied the first round at x2 it paid nothing i then hit 5 extra spins all at X5 i made .66$ the next 2 were losers too but the final spin i got 4 horses in a straight line which at my 20 cent bet equaled .30$ but it's at 100 times the win so 30$ i was paid 3 dollars. West casino started saying you only get the top bonus if a wild is in the win well that's not in the rules anywhere. It states that everyround is multiplied by the top win box. So they not only changed the win ratio on the game and are not using it like avalon78 where i have played this before. I even went to the pay table to check if i missed something but it said just like i stated to casino management. That 4 horses x100 at ,20$ is 30$ win. So all i can say is don't play here. They definitely will ripp you off and mean to do it.
  • Great welcome thou you'll never cash it
  • Support that's always availible. But don't help
  • Good games sadly with win ratios altered
  • Everything
WestCasino
Hello Dagan,

Greetings from WestCasino!

I can see that your customer support team has explained how the multiplier for the game function and, I hope that you will consider changing your review accordingly.

All the best,
Eduard
• 1 year ago
Trying to verify my account from November 4th, now 20 days later and still not verified.

Bizarre that it has to take so long , I have lost my confidence . I deposited a lot and played a lot.
  • Account not verified after 20 days
WestCasino

Hello Patrick,

Greetings from WestCasino!

The verification process usually takes a few days, considering you send all the required documents correctly.
The process may be delayed if further documents are required and it is completed based on how quickly you provide them.

From what I see your account is now verified, so I hope that your experience will be much better in the future!

All the best,
Eduard
• 1 year ago
I won 1000 euros on November 6th, 2022, paid out these 1000 euros and sent my documents for account verification directly. Today is the 15th and my account is still not verified! 9 days for a verification? I have never witnessed anything like this!
Update, now they even blocked my account because I supposedly had a 2nd account. Which is absolutely not true!
  • Account verification takes far too long.
  • I'm curious how long it will take for me to get my money
  • Chat are bots
  • Just close accounts.
WestCasino
Hello Jennifer,

Greetings from WestCasino!

I am sorry to hear about this situation.

I have checked and indeed your account was locked as it was a duplicate account. Our casino doesn't allow players to own and operate multiple accounts, as per the terms and conditions.

All the best,
Eduard
• 1 year ago
Actually a good casino, only the verification is a pain. Never waited so long for a verification. Won 1000 euros, let's see how long it takes until I have it when I'm finally verified.
  • Support great.
  • Good game selection
  • Verification takes forever.
WestCasino
Hello,

Greetings from WestCasino!

I am glad to hear that you had a positive overall experience!

I hope that with following your future experiences with the casino you will have an even better one!

All the best,
Eduard
• 1 year ago
Have played at many bad casinos, this one tops them all. 25€ deposited with 300% are with me 75€ still had 100€ on the account. Asked in live chat if this 300% bonus has a 35x wager, this was confirmed to me. I played my way up to €210 and only played through 4%. Played the 210€ down to 2€ and just 13% implemented the bonus this can not be. The rtp is so catastrophic rarely experienced such a scrap. Have the account closed again straight away, no desire for that kind of filth
  • Good game selection
  • Bonus fake and not real
  • Rtp extremely low
  • No Responsible Gaming Tools
WestCasino

Hello,

Greetings from WestCasino!

I am sorry to see that you were unhappy with your experience with the casino.

I understand that losing isn't the best experience, however the result of each bet placed is entirely random and the RTP of each game is determined by the gaming provider itself - as advertised for each game.

As for the bonuses our casino offers, the standard bonuses have a wagering requirement of 35x and we have many offers daily with wagerfree bonuses.

All the best,
Eduard
• 1 year ago
The deposits work without any problems, if you win something, you have to wait forever for something to happen.
First payment took 5 working days, then the money came.
But now I wanted to pay out a second time and now, although my account is fully verified, I have to provide a complete proof of my assets (salary, shares, inheritance, etc.).
Why do you only ask that when I want to cash out, as long as I play and don't cash out any money, you don't care where the money comes from.
I sent them three extracts from my bank statement for the last 3 months, which shows my salary, is not enough, I want the last 3 months as a complete PDF.
For me, these are the criminals.
What a pity!
  • good games
  • Bad support
  • Payment is just a problem
  • Don't meet the customers
WestCasino
Hello,

Greetings from WestCasino!

I am sorry to see that you were unhappy with the verification process.

As a casino we are required to undergo several different verifications for players. Our Finance team tries to handle these as quickly as possible and if you send everything requested the process is concluded smoothly.

You also have the option to send these well ahead of any withdrawal, as all the information regarding the verifications is stated in the terms and conditions.

All the best,
Eduard
• 1 year ago
Change deposit methods as you wish, Sofortüberweisung no longer available. Well then, see you
  • Nice slots
  • good structure of the page
  • dubious deposit methods only
WestCasino
Dear player,

Thank for your valuable feedback and please be assured that it is highly appreciated in order to upscale our service.

Temporarily, we removed this method of payment due to a maintenance on the provider's end and we are sorry for all the inconvenience. Once this is concluded the method will be available on the cashier again.

For quick assistance feel free to reach out to our Live Chat support team which is available for you 24/7.

All the best,
Eduard
• 2 years ago
So I'm actually registered at numerous casinos and have also claimed any bonuses without deposit. But so far I haven't really had any luck at any casino. Then came the Westcasino and after a few deposits, I was super lucky and could have had a payout of almost 5000 euros if I had been able to. Unfortunately, as is the case, then most of it was gambled away again. Otherwise very great bonus offer, support is also very nice and available around the clock. Nothing negative from my side. Top so makes gambling fun
  • Great design
  • Fast support and helpful
  • Game selection clear
  • Bonuses great
  • Payment takes a little longer
WestCasino
Dear player,

Greetings from WestCasino Casino!
Thank you so much for being willing to share your feedback.
We hope to see more of you in our casino!

All the best,
Eduard
• 2 years ago
Well-arranged site with a large selection of games. Support is also available almost around the clock. Very good bonus offers with lots of wagering free free spins offers. The only serious shortcoming is the time required for withdrawals. Min 5 working days
  • Clear
  • Good support
  • Great game selection
  • Very good bonus offers
  • Slow payouts
  • Gamomat games not available
• 2 years ago
I registered to this casino of the high ranking here at casino guru as nr 2. So after I registered and played several hundreds of my own initial deposit including the deposit bonus for new players. I cleared the wagering requirements. After this I initiated a withdrawal request since 5 January and still pending waiting to be approved. The amount is €1750 (under € 2000) and I used iDIN for the online identification used to withdraw (same deposit bank). So the withdrawal should be quick as promoted but reality is different.
I contacted the support about this inquiry several times. Every time I got the same prefixed answer and they could see my account is verified and the withdrawal would be processed. So yesterday again after asking specifically again why it takes so long they wanted me to send the requested documents (ID + Utility) as explained above. Its a shame and I don't like this kind of treatment, its a kind of "bulliying" the player. I dont feel trusted especially when it comes to payout
  • Variety of games
  • -Withdrawal limits (max€ 2000 per transaction capped at€ 5000 per 5 business dayst
  • -Processing time withdrawal too long
  • -Live chat Support is NOT very knowledgeable , mostly "chatbot" standard answers
Safety Index explained

Safety Index of WestCasino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of WestCasino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about WestCasino and related casinos (103)

103All3Opened3Not solved43Solved54Rejected

Complaints directly about WestCasino

Complaints about related Goldwin Casino (Same affiliate)

Resolved Our verdict

Case closed

Disputed amount: €250
Goldwin Casino
Safety Index:Above average
Submitted: 05 Feb 2024
Resolved Our verdict

Case closed

Disputed amount: ??
Goldwin Casino
Safety Index:Above average
Submitted: 28 Jul 2023
Resolved Our verdict

Case closed

Disputed amount: €100
Goldwin Casino
Safety Index:Above average
Submitted: 19 Apr 2023
Resolved Our verdict

Case closed

Disputed amount: €30,997
Goldwin Casino
Safety Index:Above average
Submitted: 03 Apr 2023
Resolved Our verdict

Case closed

Resolved Our verdict

Case closed

Disputed amount: €900
Goldwin Casino
Safety Index:Above average
Submitted: 29 Dec 2022
Resolved Our verdict

Case closed

Disputed amount: NZ$800
Goldwin Casino
Safety Index:Above average
Submitted: 15 Nov 2022
Resolved Our verdict

Case closed

Disputed amount: €500
Goldwin Casino
Safety Index:Above average
Submitted: 05 Sep 2022
Resolved Our verdict

Case closed

Disputed amount: 2,382 ₮
Goldwin Casino
Safety Index:Above average
Submitted: 14 Jul 2022
Resolved Our verdict

Case closed

Disputed amount: €990
Goldwin Casino
Safety Index:Above average
Submitted: 11 Feb 2022
Resolved Our verdict

Case closed

Disputed amount: £600
Goldwin Casino
Safety Index:Above average
Submitted: 04 Feb 2022
Resolved Our verdict

Case closed

Disputed amount: €742
Goldwin Casino
Safety Index:Above average
Submitted: 09 Jan 2022
Resolved Our verdict

Case closed

Disputed amount: €500
Goldwin Casino
Safety Index:Above average
Submitted: 28 Dec 2021
Resolved Our verdict

Case closed

Disputed amount: €100
Goldwin Casino
Safety Index:Above average
Submitted: 20 Sep 2021
Resolved Our verdict

Case closed

Disputed amount: €236
Goldwin Casino
Safety Index:Above average
Submitted: 19 Sep 2021
Resolved Our verdict

Case closed

Disputed amount: €210
Goldwin Casino
Safety Index:Above average
Submitted: 04 Sep 2021
Resolved Our verdict

Case closed

Disputed amount: €430
Goldwin Casino
Safety Index:Above average
Submitted: 15 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: €200
Goldwin Casino
Safety Index:Above average
Submitted: 16 Jul 2021
Resolved Our verdict

Case closed

Disputed amount: £500
Goldwin Casino
Safety Index:Above average
Submitted: 19 May 2021
Resolved Our verdict

Case closed

Disputed amount: €250
Goldwin Casino
Safety Index:Above average
Submitted: 07 May 2021
Resolved Our verdict

Case closed

Disputed amount: €2,000
Goldwin Casino
Safety Index:Above average
Submitted: 28 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: €2,000
Goldwin Casino
Safety Index:Above average
Submitted: 25 Apr 2021
Show more complaints (+63)
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