Heybets Casino - general discussion (page 10)

Yes, I see it too. It looks like the casino was probably at the stage where it was getting its license again and that's why it was invisible a few weeks ago, or the casino didn't have it. 🤔

I have had enough. I will join a lawsuit towards this site. 5 months of waiting. Any interest from any other players to organize this?

Did you already contact Gaming Curacao their licensor?

They are the regulator of the casino and responsible for the behavior of Heybets.

I am following the current ongoing complaints, and it is unbelievable how this casino behaves. They wait until the last moment (after the timer gets extended with a final 7 days) to respond just in time to prevent the complaint being closed as unresolved which will definitely harm them.

Hope the cases will get resolved but I highly doubt it since the money at stake is high and not in the interest of the casino (like my case where they started to lie).

Well, what an observation. Thanks for the tip.

I'll look into it as soon as I find some spare time, just to keep up with the track.

For now, I want to wish you a great and happy New Year! ✨🐱‍🏍🙌

(Not entirely sure when I'll be back on the forum.)

Yes, That is unbelievable. They wait for 2 weeks and reply at the last hour. Look at my complaint please, they now claiming that i have not sent them any documents.

Hi Youssf. Yes I am in contact with Gaming Curacao.

My advice is to stop wasting any more time to the casino. Send them a formal complaint and give them a week or two to respond. If not escalate this to Gaming Curacao, they can sanction the casino and have more options to help then Casino Guru.

The way Heybets operate here is far from fair and eventually they will start with lies hoping to shutdown the complaint case as resolved or rejected so their score can remain high.

It is also very weird why the casino rep does not respond on this topic at all to "share" their side of the story..

There are also two other complaints pending and I wonder how those will end but expect not good given Heybets reputation between summer and now.

Hello.

I briefly went through your case, and I must say that I would most likely have felt the same being in your shoes.

Among other things, I find it quite stupid to insist on proof of wealth in your case. Like for 200 bucks, really?

In my eyes, this might easily be considered a tactic. Even if there was any doubt of possible fund fraud, who would try that with such a low sum? It would make much better sense to pay out the winnings and then close your account for good to prevent any "frauds".

I'm sorry you have to go through that...

I'm quite convinced the Complaint Team is considering all these cases together.

But in any case, it is not within our power to confirm or exclude the possibility that the casino is prolonging the process on purpose. Unlike the official authority, we have no tools to demand full access to the documents and internal files. 🙁

Frankly, you made a good point. But it's also fair to mention that the Curacao authorities usually do not go that far, despite their right to do so.

Hi Radka,

Not to offend the Complaints team or so, but this pattern is notable in the current complaints that are on going with Heybets. Casino Guru is indeed doing the best it can with the info they get and if a complaint can't be resolved this could result in black points that will harm the casino reputation on this platform.

As you mentioned earlier casinos do care about their reputation thanks to Casino Guru being such a big platform, but if a casino starts delaying a complaint as long as possible they are not up to any good I believe.

Don't forget, my complaint was closed as unresolved which harmed the casino reputation. So in less then 24 hours they responded to re open the complaint and dropped the disputed amount to 55 bucks with 'evidence' that is false. It is that I made some screenshots that I was able to provide to Veronika so she believed there are some irregularities with the casinos evidence. And as the given solution (to trust the casino to ask Evolution Gaming for a transaction overview of that day and not edit this) was not a solution I could trust on I forwarded my case to the Licensor.

Indeed, the Curacao based authorities are not like Maltese but if they do not solve this case you can always (if needed) go to court and hold both the casino and their authority responsible for everything occurred. The SBGOK did made some wins in cases where the court ruled that the regulator of the casino is responsible for its behavior.

And with the two cases from itninja04 and Dutchgambler I wonder what the casino will do, since both players visited from restricted countries (similar to my case) as the casino had no working country block (which seems now to be fixed making it impossible to visit from The Netherlands).

For now Happy 2024 Casino Guru team, and lets hope 2024 will bring more resolved complaints and happy players.

To be honest, I think they do this on purpose to avoid paying this amount to the player. It fits the behavior of responding as late as possible, do note that to players they do not respond at all anymore...

Sadly, this is something we can't prove. And that's the point we can't cross.

Thank you for your response. I'd like to send my best wishes to you, may 2024 be a good one!

Five months since "Your account is now fully verified." message from heybets today. Not receiving either my deposit or winnings, even though I have sent in every document requested. Please take this into considerations when making the rating casino.guru team.

So the casino is rejecting a full refund of your deposits and a payout of your casino balance?

What reason did they give you for this?

I'm so sorry. Are you still in contact with the casino trying to get your money ? I feel like when it's been 5 months, it's pretty sad. 

As for the rating itself, it's not the stuff it's made up of. However, if your complaint was unresolved the casino would have received black points which would have been relevant in this context. 

I'm disappointed that this situation has arisen and you don't have your money. On the other hand, I think you've learned your lesson and you won't be playing here anymore. 😥

Gaming Curacao is not responding in my case after my complaint. Heybets always is promising that i will get paid. 5.657 usdt is now jeopardy.

My total deposits is around the half of my betting balance account.This involves scammers

Not given me any reason. Just delay, upon delay.

Hi Jaro. Your colleagues rejected my complaint due to me placing two 100 $ sports bets. You dont proccess complaints which involved sportsbetting, even though I deposited about 7000 $ worth of btc and 6800 $ of the bets were on live casino, but I cant have a proper complaint at your site due to these two 100 $ sportbets. Heybets are smart and realised they could pivot their issue with me from wagering to accsuing me of "sportsbetting fraud". I didnt know one could do any fraud with two losing 100$ sportsbets. I would love to make a complaint which involved the facts of this case.

Hello, I see that you immediately turned to an authority with your problem. When did you write there ? Sometimes it can take longer to get in touch with you. 

As for your money, why don't you have it and how long has your situation been going on ? Does the casino have any valid reason why you still don't have it ? 

I will wait for the answer.