Casinia Casino - general discussion (page 2)

Hello, who has experienced a delay in paying out a winning at Casinia? For me the terms and conditions are not correct, they say that there is a processing time between 1 and 3 working days. When I asked today, I was told to be patient and that everything was in progress

Hello!

Not sure whether you can see its user feedback, but I'm adding the link 👈 to it anyway.

It is calculated as "bad" and many players mentioned not-so-good support and delays, even in support's responses, few added delayed payments.

Also, there have been many complaints regarding delayed payments, though every single one was closed as resolved. Which is a very good sign.

I would not say their terms and conditions are incorrect, but sometimes, especially during the first withdrawal, you may experience delays mainly caused by the verification process.

I can't figure out how long you have been waiting or whether you have successfully withdrawn from this casino before, can you help me with that?

One way or another, I think there is not much you can do for now, so considering the high safety index this casino possesses, I'm convinced you'll get your money eventually.

By the way, which payment option did you choose, please?

Good morning on 10/05/2024 I was playing in the Casinia casino....with the Puddy's Mega game.....with bets of two euros with a remaining balance of 12.39......I hit the mega jack of this game as soon as I got it centered, everything was blocked.....and even now I can't log in while in the other games it's fine......I immediately reported everything in chat and email......they're taking it for a long time every day they ask me for new things, the last one I was asked for the deposit I had made.....but if I didn't have the money how could I play.....anyway I don't know how many times I have written and rewritten my problem. ....last ID of the game the date the time the bet the balance......I wrote everything down and sent the screenshots of everything.......after many operators the last one tells me that everything would be resolved after 24 hours if it hadn't happened I contacted them again and so I did....I made other deposits to see if it could be unlocked but nothing. That game the error persists but in the other games I go in and play calmly....anything to avoid recognize me the quote there....I had hit the mega jack the highest win in that game......I don't know exactly because the moment I hit it the megajack is blocked and a window pops up with error 211.. ..I don't know what to do anymore......it's really a scam.......you have to intervene.....I have all the screenshots plus the chat from the operator who told me to wait 24 hours... ..it's been a while... I continue to write but the answer is always the same they ask me every time bet ID day game bet time......even the deposit I made....so what else

If it's possible I'll send you all the screenshots too

I am really sorry you have to go through this kind of situation, and you have done the right thing by submitting a complaint here with our team. I am sure they will do their best to help you solve it.

Please forward any relevant screenshots and information to our complaint team if needed. They will surely ask for those whenever the time comes.

I hope your case will be solved with the best possible outcome, and if you have any updates, please write to us.

Thanks Romi for your reply....this morning I try to enter the game again the error window no longer appears but it doesn't let me log in it takes me straight back to the main side of the casino.....how can I send you the screeskot.. .......this morning I wrote back to the casino but always with the answer that they are trying to resolve and they will definitely send me that they have not encountered any problems and they do not recognize my winnings........I have all the chats too those of the operator who wrote to me that everything would be resolved within 24 hours which didn't happen.......it's a shame......

I sent them via email and they arrived

Thank you very much for your posts and the screenshots. It is not necessary to post them here on forum, though. As I wrote in my previous post, our complaint team will ask for any kind of proof whenever it's needed in your complaint. Unfortunately, we, here on the forum, do not handle the complaints and are not able to use them anyhow.

You just need to wait now for Kristina to get in touch with you and see how the resolution of your case will go. Please be patient, and if you have any updates, please come forward.

Thanks, sorry.....and it's true about the screenshots......but I didn't know how to send them....I'm so sorry......

No worries at all, it is really good that you are ready to cooperate, and if our complaint team asks for those screenshots, you will know now how to send them.😉

Did you get any news from the casino by any chance?

Good morning Romi, I also wrote to him this morning via email......because now they are sending me 100% deposit promotions.....I wrote to him that until my case is answered I will no longer make deposits and games. .....they don't answer me....it's a shame.......it's a real scam......I write and rewrite but nothing, they don't give me an answer......they always ask me the same things....yesterday morning first they told me that it will be evaluated by the department....then the technical office......they no longer know what to hold onto....I just know that now I'm going into the game to try. ...the error 211 no longer appears but I don't enter the game it immediately takes me back to the casino's home page......I'm really disappointed, a casino like this should close, there's no seriousness.....now I'll try new to write to them....I'm wasting time with them

I believe the promotions they send are some kind of automatic email they send to everyone. Do not worry about those.

All you need to do now is stay patient, even though it is not that easy, I know. This could really be some kind of technical error, and it could easily be on the game provider side and not the casino. They surely need to investigate and it could take some time. Our complaint team is already working on your case and will do everything possible to get it solved with the best possible outcome.

Good morning rewritten, they ask me for the ID that confirms the win but I repeated to them that the ID was not registered because the block was instantaneous and consequently the win was not recognized........

Truly a shame.....if you don't prove your ID they can't do anything else