I apologize, but as I mentioned previously, if the bet hasn't been recorded in your game history, we aren't able to help. Furthermore, a problem with a single frozen game is also something we cannot influence, or penalize the casino for. Unfortunately, under these circumstances, I can only recommend that you contact the game provider to ask for further assistance regarding this matter.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
I apologize, but as I mentioned previously, if the bet hasn't been recorded in your game history, we aren't able to help. Furthermore, a problem with a single frozen game is also something we cannot influence, or penalize the casino for. Unfortunately, under these circumstances, I can only recommend that you contact the game provider to ask for further assistance regarding this matter.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.