Casinia Casino - general discussion

If you want to discuss anything related to Casinia Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Opened a case here. Icxh have been waiting for my payout for a week. Now it's about 1000 euros! I get NO replies from the casino. Just the usual stalling tactics to keep playing. NO verifications have been requested so far. Dubious behavior

Hello,

we shall see how your complaint develops. The team is waiting for your reaction, so please check it:

https://casino.guru/profile-complaints/56024/jrewing

Thank you.

Yes, the same for me. Ask chat every day then one says duration 4-6 days few minutes later another says 5-7 days. Then you have to update the terms and conditions as it says clearly within 3 working days!

I'm quite sure that there are a few exceptions mentioned in the Terms and Conditions, however, you're right that it's not very user-friendly.

This casino has a good rating so I'd say there is a good chance you'll get paid.

We allow casinos 2 full weeks to fulfill withdrawals.

Please wait a bit.

I can see we've been waiting for your reply for a few days https://casino.guru/casinia-casino-player-s-withdrawal-has-been-delayed-2

It might help to speed up the process.

My girlfriend played SEK 37,000 in this site then they just closed her account for no reason

Hello,

maybe her account is under the KYC verification, it happens when the newly registered player submits the first withdrawal request.

Is there any warning while she tries to access the site, please?

Hi Belize see when I say here account is verified and everything is approved its the casino refusing only...

So the casino let her know that they refuse to pay her? There must be some reason, I'd say.

Do you have any screenshots, please?

Im sorry I don't have screenshot because they have closed here account too

Oh, that's bad.

Anyway, I think that your girlfriend should submit a complaint. There is not much I can come up with at the moment.

Just allow me to ask: Isn't possible that you both played in the same casino using the same device or wifi connection by any chance? It would be against the terms and conditions if you gained any advantage over the casino by doing so.

Just let her register on the forum and then submit the complaint by clicking this link:

https://casino.guru/complaints/create

I think it's worth the try, what do you say?

Was always very excited. Great games and sometimes you win.

Now, after 3 big wins of almost 3600 euros, they block my account for violating the terms and conditions!!!!

Prizes were canceled and offered me 2 x 25 euros!

SUPPORT is now turning a blind eye because of course they only want to pay me the 2 x 25 euro stake

Somehow strange until 3 months ago everything was fine there

Hello.

Would be good to update the complaint now. Maybe there is a solution. 🙂

Hello,

I have described the case to your colleague kristina.s@casino.guru in detail. plus screenshots sent. by mail

I just want a reasonable solution!!!! I've gambled away a few thousand euros for months, so I didn't complain either!!!!

Thanks

Hello Jopi13.

Great, I checked the complaint and want to clarify just one matter. Did you or anyone else use your payment option to deposit to another account? If so, this is strictly against the rules, you know?

So, I'd like to be sure first.

"NOW I SUBMITTED A PAYOUT REQUEST AND THE ACCOUNT WAS PROMPTLY BLOCKED ACCORDING TO TERMS VIOLATION 9.1!

I guess this is the paragraph. 🤔

Again to explain!!!!

I've been playing for about 7 months have deposited a lot of money from my account!!!

I have always paid out to my account and about 3 months ago a payout because the balance on the account was a payout DIRECTLY from Casinia to my friend's account via bank transfer!!!! Because of my gambling addiction debts!!! This went smoothly and I was able to continue playing. You wanted to have the bank details for control purposes.

I have always gambled in my name and on my own account!!!!!!

I also explained this to support and they said they'll never do this again and I said it won't happen again and that I only made the payment to my account. That settled it for me!

I have done my verification for my data as well id + ban card!

Because I play for myself !

No matter how it happened, I finally won after 7 months and I would like to have paid out the winnings because I had invested a lot of my money and it would have been better if I lost it.

They can't just CANCEL MY WINNINGS!!!!

I could also deposit normally via giropay and continue playing because she could have blocked it in December if it violated the terms and conditions!

I'm not aware of any guilt and I didn't do anything intentionally

I just want a reasonable solution means paying out my winnings!!!!

I have verified myself with id selfie and my bank details, have instructed all payments 3 x 500€ to my bank account!!!! And I would like to have my remaining balance of 2113€ on my account !!! Lost too much money due to gambling addiction

Thank you, I hope for a sensible solution from the admins and administration of Casinia!

Well,

Don't be mad at me.

I only tried to understand what made the casino forfeit your winnings.

I found the part about the payment option, so I asked you about that.

Try to calm down, I'm not the enemy here. Every player playing in the casino must obey the rules and terms, that's perfectly understandable.

I didn't know about your settled deal with the support. That's a piece of new information to me, and I hope it's not the cause of this mess.

Good luck with the complaint!

Yes I understand!!!! I'm just pretty disappointed because I always stick to all the rules and I was really happy when I finally won after 7 months

Kind regards

I feel your rage! Sadly, I won't pretend there is a fair chance to reclaim the balance lost, as long as I'm not so sure for now. I'm truly sorry. 🙁

Let's wait for the update. Nothing much to add for the moment.