HomeComplaintsCasinia Casino - Player’s withdrawal has been delayed.

Casinia Casino - Player’s withdrawal has been delayed.

Amount: €500

Casinia Casino
Safety Index:Very high
Submitted: 08 Apr 2022 | Resolved : 17 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that he received the withdrawal, therefore we marked this complaint as resolved.

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2 years ago
Translation

I applied for my payout on April 3rd, 2021 according to the terms and conditions and processed it within 3 days. Today is April 8th, 2021 and I still haven't received an email or anything else. Support always with the same answer.

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2 years ago

Dear Foni8900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago
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Ok I'll wait then

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2 years ago
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Update: still nothing happened. Always the same answers in chat and support.

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2 years ago
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Received the money today

Edited
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2 years ago

Awesome news, Foni8900. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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