The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that he received the withdrawal, therefore we marked this complaint as resolved.
Casinia Casino - Player’s withdrawal has been delayed.
Amount: €500
Casinia Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I applied for my payout on April 3rd, 2021 according to the terms and conditions and processed it within 3 days. Today is April 8th, 2021 and I still haven't received an email or anything else. Support always with the same answer.
Automatic translation:
Public
Public
2 years ago
Dear Foni8900,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Update: still nothing happened. Always the same answers in chat and support.
Automatic translation:
Public
Public
2 years ago
Awesome news, Foni8900. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
