Betsolino Casino - general discussion (page 20)

And still a score of 6.3 on casino guru… frustrating and unbelievable! Betsolino also have a banner at the bottom of the website with a link to casino guru, are they having a partnership?

Same with 5bonuses, a very high score. Just unbelievable, seems that not only casino, but Casino guru profits together with these scammers.

I did a research and found nothing related to that casino. For me was a red flag so for now i will stay away from that casino.

I understand that everyone would like the casino to have an even lower safety index, but unfortunately the procedures are such that the complaints have to end in the casino's disadvantage. It is not possible to adjust it if they are still open. I hope that this will happen soon, because so far almost nothing has been resolved. Unfortunately, it will take some time. 😕

Hello, we always try to find out what has happened and when we have gathered all the necessary information, we contact the casino. So far, the casino hasn't cooperated with us much from what I've seen, so I don't know how it will be in your case, but I wouldn't get my hopes up. 

Anyway, since you have opened a complaint, it would be good to answer Veronika's questions and let her move forward. 

Just click here. ⬅️

If you learn something new, please let me know.

We have a process for when the safety index changes, so whether it's one player or 10, we try to do what we can for everyone. We mainly recommend the player's experience because when a casino is new and we don't have a lot of experience with it, the safety index doesn't have a way to move. Unfortunately, when a new casino comes and burns it down like this, everyone is sorry. I wouldn't want to wait that long for my money either. But when they ignore us, there's nothing else to do. Of course, the complaint needs to be closed so that somehow it is reflected in the form of black points. In your case only once, but the casino at least answered the complaint, in the case of this casino not so much, so theoretically you are a little better off than the other players. As long as we see the possibility to solve it, we will not close the complaint and if the casino does not answer one week, we will extend the timer for another one. If they fail to do so, then everything will be closed.

Well, since the complaints are still pending, the safety index will not move for the time being. I think I have explained this several times. 

Also, just because they have a banner on their site doesn't mean we have a partnership with them. I remember a casino that had a safety index of 1 and had a similar banner. But we can't force a casino that doesn't communicate to take it down because they are not going to change it. Of course, when the review was bad, it was probably clear to everyone how it was.

Today I received the same reply on my sent emails… they are awsre of the delay in payments but are working on pay all the withdrawals in the coming days…

Then we will be curious to see when and how. For me this casino is dead

I think this is a chat log that Boyke123 got, because I always get it when I write in the chat but no one was there. Especially when you write on the weekend, you always get an email with this sentence on the following Monday. But if you look closely at the email

here for example.

However, I hope Bokye123 received a different email.

I received exactly the same

I am worried about how it will all be when gradually all complaints are closed as unresolved. I really thought that the casino would cooperate with us and that there really is a delay and the players will be paid. Now, I wouldn't believe these words so much if you are waiting for quite a long time. However, there is nothing left to do but to keep informing and pushing the casino and hopefully something will change. I wish we could help more. 😕

Today exactly 9 weeks ago I’ve made my withdrawal request 😤

Did you guys get a lot more spam and junk mails of online casinos since you’ve opened an account at betsolino? Im wondering, but my mailbox is ten times fuller then before my registration @betsolino…

My complaint has just been answered. They are 'investigating the problem'.

wow and haha, I guess it's just a waste of time. But I hope you get your money soon and then everyone after that too 😉 fingers crossed!

They gave you same answer that they give on live support xDD

Normally, I don't believe that they have contacted us and therefore that they will try to find out what is going on. That's good news and I hope you get the money. 

However, I wonder why it is not the same for the other players. 😕

I have over £8000 in my account with this casino... I'll give anyone 20% if they can recover it! haha 😂

Every day everyone complains to Casino Haber the answer is always the same and then days go by and nothing happens then good luck jaro