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inrel19's reviews

Casino Guru
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4 months ago
Such a horrible horrible casino.

I received an email that there are 40 FS on my account, I have never created account with this casino, so find it odd. I contacted customer support and they said that I need to create an account, so I did.
Once I created the account there were no FS, therefore I contacted the support, they kept on closing the chat with no response. Then they finally replied (after like 5 attempts so reopen the chat) that they had credited the FS. Once I tried to active the FS it was not possible to do.

DO NOT play here, such a sketchy and scammy casino. They just collect your data and that's it.
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  • HORRIBLE and rude support
  • Lies about FS
  • Total scam of a casino
5 months ago
At first I liked this casino, but then horrible things started to happen.

My account was randomly closed, when I contacted support they said that I requested the closure, although it was never requested by me nor confirmed. When I asked to reopen account they keep on stalling, they say that it will be opened on one day, then on the other. Horrible horrible casino, do not waste your money or time with these scammers.
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  • Quick verification
  • Horrible customer support
  • Randomly closed account
  • Very poor bonuses
  • No cashback
8 months ago
Such a bad experience with the casino.

Received an email regarding cashback and as I wanted to claim it I decided to contact live chat. Live chat support agent told be that it is not available to me even though she said that this promotion is valid for all the players? When I asked about their regulator and licencing ID she just closed the chat. Horrible horrible experience, do not trust all the positive fake reviews down below.
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  • Extremely poor support
  • Rude support
  • Lying about bonuses
8 months ago
I would not recommend this casino for many different reasons. I got lucky at the casino and make a withdrawal request of around 2700 EUR, had to wait for many days for it and in the end had to write emails about taking legal action, only then my withdrawal was approved.

The support is an absolute nightmare. Live chat agents ignore you, or just say that issue is send to some department and they will get back by email. They never do get back and issue is just ignored. Right now I have two deposits of around 80 EUR that are not credited and I have been ignored by email for almost 3 days. This is a very sketchy casino, you never know if you receive the money, so would not recommend depositing here.
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  • Game selection
  • Support
  • Withdrawals take long/might not even be processed
  • Missing deposits are ignored
  • Super low cashback
11 months ago
One of the WORST experiences in a casino.

Casino does have a pretty easy and quick verification, decent loyalty programme and many different slots.

However, when it comes to withdrawals it is a disaster and casino acts in a very scammy way.
Their Terms and Conditions clearly state that casino process all withdrawals 24 hours after verification. I passed my verification, made several withdrawal requests. I had to beg the casino to pay my withdrawals each day and they only confirmed one withdrawal per day, even though it was 500 EUR and daily limit is 2000 EUR.
Then they stopped paying, one deposit was not confirmed for over 72 hours and another for 48 hours. I do not understand how casino can act like it when it is clearly written that they will pay the winnings in 24 hours.
Also I was promised a loyalty bonus via chat, they said that they are creating it and I will receive it really soon, a week passed by, I contacted live chat and there is no bonus available. Lies on top of lies with this casino.
Avoid it, such a scam and unfair casino.
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  • Easy verification
  • Extremely slow withdrawals
  • Lies about bonuses
  • Breaching their own terms and conditions
Gamblezen Casino
9 months ago
Hi Inrel19,

We’re sorry to hear about your experience, and we truly appreciate you sharing your feedback. Our goal is to provide a smooth and trustworthy service, and we regret that we fell short in your case. We take all concerns seriously, and we'll look into the issues you mentioned regarding withdrawals and the loyalty bonus.

We understand your frustration and are working to improve these processes for a better experience moving forward.

Best regards,
Gamblezen Casino
12 months ago
Pretty good casino. I really enjoyed the welcome bonus of 300 EUR. The RTP is pretty good here, you get a 10% cashback on losses daily and also rakeback is available.
Verification was very quick and easy.
Unfortunately withdrawals might take some time, haven't had a single instant one, so this could be improved.
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  • Good RTP
  • Nice welcome bonus
  • Good cashback
  • Withdrawals are not instant
1 year ago
Horrible, horrible casino!

The staff is extremely rude, low RTP, quite a few games, random emails sent constantly with incorrect information. Just horrible experience, truly.
  • Next level rude staff
  • Super low RTP
  • Keeps sending emails even when asked not to
1 year ago
EDIT: Extremely disappointment of a casino. After reporting the issue more than a week ago it is still there. Live support specialist said that they have contacted the game provider and issue will be solved ASAP, not only did thei not solve the issue, they also did not compensate me on my losses. Avoid this casino at all costs, they will not treat you fairly.

I would give this casino the best rating, if it was not for the errors that I have experienced.

I was double charged hundreds of times in one game. First time I noticed it the casino kindly refunded me the losses. All the times after that I was required to provide the video proof of the error. So I did, the reaction was pretty slow, but finally I have received the 'bounty' bonus for this. The bonus sum was very small compared to the losses I have experienced. Casino said that this error happened to me 5-10 times, although the reality was that it happened 100-150 times.

Very unfortunate experience, because I do really like this casino, I wish they would treat the errors more fairly. At this point, sadly, I will have to look for another casino.
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  • Very fast withdrawals
  • Many competitions
  • Pretty good RTP
  • Website is not the easiest to manage
  • Errors in the games
  • Losses due to errors are not fairly compensated
  • Support does not try to fix problems
1 year ago
It would be a pretty decent casino, but Live chat agent is just horrible. Extremely rude and unprofessional.
Website tends to be pretty laggy.
They take off some games without any reason.

I would not recommend playing here.
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  • Fast withdrawals
  • Extremely rude staff
  • Laggy
  • Games disappear for no reason
  • Super low loyalty bonuses
1 year ago
Overall a very bad experience and liars at the casino.

RTP is extremely low at this casino. Have been playing many rounds and Bonus games are not very rare, but the biggest payout that I got what around 50-60x, usually it is like 15-25x which is so low. Regular rounds rarely pay as well.
Live chat is not helpful, very limited access to everything, they do not know anything, cannot help in many situations.
Cashback is low as well, even though casino claims it is one of the biggest on the market. They offer around 5 percent, while other casinos usually offer 10+.
They do not offer any bonuses for loyalty, VIP is just impossible to get. Lost thousands, wagered nearly 150k EUR, did not get anything. Live chat support promised me that if I show more activity (gameplay, deposits etc) I will get a VIP bonus, next time when I contacted live chat they said that it is not true. So lies on top of lies.
Payouts are also quite tricky, sometimes withdrawals work, sometimes casino randomly declines and says that the debit card does not accept the payments. Not sure how this can happen when it did before.
Extremely disappointing experience at this casino. Skip and choose a better one, this one is not worth it, believe me.
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  • Many games
  • RTP is EXTREMELY low
  • Live chat is useless
  • No bonuses for loyalty
  • Withdrawals are tricky to get
  • Low cashback
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